FirstPort Scotland Avaliações 

Unfortunaley we have 3 properties with First Port Scotland as the factor , they are the worst we have ever had to deal with , really struggle to get anything done and when they do it constantly bill you multiple times and there web site is useless

Robert Gilfillan was very helpful and sorted out my problem i had with being locked out my account (this keeps happening) and it allowed me to sort out my payments, cant recommend him enough for any issues or advice.

Robert was a great help, very responsive.

Robert Gilfillan was excellent. Friendly and courteous service. He understood and resolved my problem with the FirstPort - My Home portal very quickly. Great customer service.

Robert Gilfillan was extremely helpful when I had an issue with the website (which is very poor in my opinion). He took my payment from me, let me go when it was 'hanging', and e-mailed me back to say it wasn't successful and offering to help me again. He re-set the access for me too in order that I could self-serve.

Robert was very helpful

Robert Gilfillan answered my wife’s telephone enquiry and immediately addressed the issue. He communicated professionally offering a few different solutions and the enquiry was completely resolved.

Each communication whether by telephone or email was friendly, helpful and precise.

Had a very positive interaction with Robert from customer service. He couldn't be more helpful with helping me close out my account before my house move.

I am only give a 4 star due to the service provided by Robert G. He was very efficient and quick to offer a solution and also listen to me moan! In general I get very frustrated with this factor and do not feel we get the monies worth for what we are charged. Gardeners are useless, windows in the main stairwell have not been cleaned for months. Our boundry hedge is so high that apparently the gardeners can’t cut it due to H&S. So in all essence if I could get all the residents to agree to not using you I would! However I return to the main reason for the 4 rating and that was how Robert G dealt with me and my issues.

I Was really impressed with the service provided by Robert G . He was really understand the situation will come out strong sorting out some payment issues with my account and got it sorted very quickly.

First port's system isn't very good, despite informed them last year of our correct correspondence address, they failed to change it, and still sent invoices to the wrong address, and charged us court fees for their own mistakes.

However, Robert Gilfillan dealt with this issue swiftly this year, wavied the court fees, sent the correct invoices, amended correspondence addresses, and added personal touch. Thumbs up for Robert!

Discovered my mum is paying £2.5K per year for a tiny little flat on a complex that needs practically no maintenance. It’s a laughably large amount and the company is clearly ripping off older retired citizens.

Was really impressed with the service provided by Robert. He was really helpful and understanding with sorting out some payment issues with my account and got it sorted quickly.

Recently signed up on my account, had issues with the password and needed to pay an invoice. Robert Gilfillan was great blaming technology not the operator!!! He has a great personality, is really efficient, so clear and friendly and resolved everything super quick making what could have been a complete mountain of a molehill into lovely calm waters….. invoice paid, account accessible….. Thank you Robert 🙃

First class service from Robert who was patient, helpful and understanding of my circumstances.

Robert was very helpful with an issue I needed resolving.

Contact with Robert G was great, very understanding of situation and more than willing to help rectify. Issue resolved quickly with no further issues.

I recently contacted Firstport to discuss a payment plan for factor fees and Robert Gilfillan couldn’t have been more helpful. Took a weight off my shoulders and made me feel at ease. Thank you for your help.

Robert was extremely helpful when asked for information on a few locations that they covered where we own properties. responded promptly to allow us to to complete paperwork and clear off accounts.

Having had months of ongoing technical problems with Firstport following their takeover from SGPM, Robert Gilfillan took my matters in hand. He has been extremely helpful, polite and understanding with my issues, nothing has been a problem for him. He is a real asset to the team and an extremely pleasant individual, it was a pleasure speaking with him today. He continues to provide me with support and assistance and I look forward to speaking with him again.
Thank you Robert.