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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They don't stand by any of their products, I believe its 1 owner operator only working for the company. No humans to help you onboard, troubleshoot or do anything, even purchase.

Avaliado com 5 de um total de 5 estrelas

Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot imagine running our Wellness and Weight Loss Programs without the Fit3D! Laser read inches PLUS body composition is game changing and levels up our practice and helps us provide the absolute... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Atacadista de Equipamentos para Ginástica

Escrito pela empresa

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

208 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(208)

8 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

FitMe Body Scanner = PIECE OF JUNK!!!

Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us.

Have a good day.

Avaliado com 5 de um total de 5 estrelas

A+ Customer Service

Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.

16 de setembro de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

I'm happy we could resolve your issue quickly. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

The turnaround time was impressively…

The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!

13 de setembro de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Glad we could help. Cheers

Avaliado com 5 de um total de 5 estrelas

Moved coaches easily!

Needed to move Coaches and they addressed exactly what I needed quickly!

13 de setembro de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

I'll pass this feedback onto the support team. Thanks for your feedback.

Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company!

We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.

Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.

Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.

**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**

10 de julho de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Hi Marcus,

I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at service@fit3d.com I'm happy to look up your support ticket.

I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning.

If this was about our subscriptions launched 9 months ago, we can speak about that as well.

Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client.

In health,
Patrick

Avaliado com 5 de um total de 5 estrelas

Been using Fit3D at my gym in…

Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!

29 de agosto de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Thanks Christine for the kind words. I'll pass that feedback on to Marlon.

We're glad we can play a small part in your personal journey & the client ones over the last 3 years.

-Patrick

Avaliado com 5 de um total de 5 estrelas

Quick Response with my Issue

I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.

22 de agosto de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Wonderful. We appreciate the feedback.

Avaliado com 5 de um total de 5 estrelas

wanted to take a moment to share my positive experience with your service.

The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,

23 de julho de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Thank you for the recommendation!

Avaliado com 5 de um total de 5 estrelas

They were incredibly prompt with…

They were incredibly prompt with responses and were will to work with me to resolve the issue!

17 de julho de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P

Avaliado com 5 de um total de 5 estrelas

Prompt service

Prompt service. The corrected the issue I had within 24 hours!

8 de julho de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P

Avaliado com 5 de um total de 5 estrelas

The support has been great

The support has been great whenever we have had any tech issues with the scanner

24 de junho de 2024
Avaliação não solicitada
logotipo da Fit 3D

Resposta da Fit 3D

Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P

Avaliado com 5 de um total de 5 estrelas

Very quick professional and rapid…

Very quick professional and rapid responses from the support team. I am a new Fit3D owner and so far I have been impressed with the help, communication and followups I have received. Looking forward to a good working relationship going forward.

24 de junho de 2024
Avaliação não solicitada

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