Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Ver mais
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Veja o que dizem as avaliações
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Ver mais
A empresa respondeu
I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their off... Ver mais
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I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Reino Unido
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,4
Excelente
254 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery / Installation team turned up…
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over.
ie. They knew what they were doing .
The Machine I bought is 💯 and we are very happy
20 de julho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much for your fantastic review, Graham! We're delighted to hear you're so happy with your new machine and that our delivery and installation team made the whole process easy and stress-free. We really appreciate your kind words about their professionalism, and we'll be sure to pass your feedback on to them. Enjoy your and thanks again for choosing us! Regards The FitKit UK Team
Reliable, responsive and highly recommended
I have been using FitKit UK for several years after purchasing three pieces of ex-commercial gym equipment from them in 2020, and their service has consistently been excellent.
Most recently, I arranged for servicing and maintenance, and the engineer who visited was professional, courteous, and highly efficient. He provided an accurate arrival time, carried out the work diligently, ensured everything was working exactly as it should, and cleaned up thoroughly afterwards.
The team at FitKit UK are always easy to deal with, incredibly responsive, and provide a high standard of customer service. It is reassuring to know that support is just as good years after the initial purchase as it was at the point of sale.
I would highly recommend FitKit UK to anyone looking for quality gym equipment backed by excellent ongoing service and support.
14 de julho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thanks so much Melanie for your continued support and for taking the time to leave such a thoughtful review.
It means a great deal to us that you've trusted FitKit UK since your equipment purchase in 2020 and that we've been able to provide the same high level of service over the years. We're especially pleased to hear our engineer made such a positive impression with his professionalism, punctuality, and attention to detail.
We believe that great customer service doesn't end with the sale, so it's fantastic to know our ongoing support and maintenance have given you confidence in choosing FitKit UK.
Thank you again for your recommendation. We really appreciate your loyalty and look forward to keeping your equipment performing at its best for many years to come.
Regards The FitKit UK Team.
Fantastic service
Fantastic service, very good price, quality machine.
Very happy.
1 de julho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much for your wonderful review! We're delighted to hear you were happy with our service, pricing, and the quality of the machine. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Regards The FitKit Uk Team.
Fitness at old age
This is my fourth purchase from Fitkit UK
All machines were purchased “used” but they have all performed well - the team who delivered and installed the machines were brilliant!
25 de junho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you, David, for your continued support and for choosing Fitkit UK for your fourth purchase! We're delighted to hear that your used machines have all performed well and that our delivery and installation team made such a positive impression. Your feedback means a lot to us, and we look forward to helping you again in the future. Enjoy your equipment! Regards The FitKit UK Team.
Very pleased with sales help, delivery, and pricing
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previously used machines, really pleased at how good quality they all are, far better than the existing new bought machines I had already. I'm very happy.
12 de junho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you Paul for your fantastic review. We're delighted to hear that you were pleased with the sales support, pricing, and delivery service.
It's especially rewarding to know that the refurbished cross trainer, Concept2 rower, and treadmill exceeded your expectations and compared so favourably to your previous new machines. Our team takes great pride in supplying high-quality equipment, and we're glad the delivery crew provided a helpful and smooth experience.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new equipment for many years to come! Regards The FitKit UK Team.
Excellent service from start to finish
Excellent service from start to finish. The treadmill was delivered very quickly and exactly on time. The company contacted me the day before delivery and then again 30 minutes before arrival, which was very helpful. The delivery team carefully carried everything inside, assembled the treadmill quickly and professionally, and removed all the packaging and waste afterward. Highly recommended!
6 de junho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Hi Olga! Thank you for your fantastic feedback! We're delighted to hear that you were pleased with every aspect of the service, from the timely delivery and communication updates to the professional assembly and clean-up. Our team takes great pride in providing a smooth and hassle-free experience, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and hope you enjoy your new treadmill for many years to come! Regards The FitKit UK Team
From the start until the delivery this…
From the start until the delivery this company has been very easy to deal with. Many thanks
6 de junho de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you for your kind words David and for taking the time to leave us a review. We're delighted to hear that you found the process easy from start to finish. It was a pleasure working with you, and we truly appreciate your support. Thank you for choosing us, and we hope to assist you again in the future. Regards The FitKit UK Team.
Delivery on time and stationary bike…
Delivery on time and stationary bike excellent.
26 de maio de 2026
Avaliação não solicitada
Resposta da FitKit UK
Barry, Thank you for the fantastic review! We are thrilled to hear that your stationary bike arrived on time and that you are enjoying the excellent quality. Happy cycling, and welcome to the fitness journey! The FitKit UK Team.
First Class Company - Highly recommended
Highly recommended.
From my first call with Lyndsey up until discussing delivery of the equipment, my experience was first class.
For gym equipment in the UK I would recommend checking out FitKit UK
18 de maio de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you for the highly recommended review! We're glad Lyndsey and our delivery team could provide you with a first-class experience from start to finish. We appreciate your support and look forward to helping you with your gym equipment needs again in the future. Best wishes, The FitKit UK Team.
I just want to thank you all.
I just want to thank you all.
Enfield Weightlifting Club had our new treadmill delivered today and the old one removed.
Your team were outstanding, excellent customer service and great guys.
A big thank you to Blaide, Sully and Bayo for the delivery of the new and removing of the old. xx
17 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Hi Helen.
Thank you so much for your kind words! We’re thrilled to hear everything went smoothly with your delivery and removal.
Blaide, Sully and Bayo will be especially pleased to hear your shoutout – we’ll be sure to pass it on to them. We really appreciate you choosing us, and we hope the new treadmill serves everyone at Enfield Weightlifting Club brilliantly 💪
Thanks again for taking the time to share your experience!
Regards The FitKit UK Team
kept up to date by FitKit on progress…
kept up to date by FitKit on progress and on expected delivery. Cross trainer is in great working order - although bigger than I expected :-)
14 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thanks so much for your review, Kate! We're really pleased to hear you felt well-informed throughout and that your cross trainer is in great working order.
We do include full dimensions in the product listing to help with planning, but we know fitness equipment can still feel bigger in person! 😊 If you ever need any advice or support, we're always here to help. Enjoy your workouts! 💪 Regards The FitKit UK Team.
I recently had an outstanding…
I recently had an outstanding experience with the delivery service provided by the team at this gym, and I felt it deserved recognition. From start to finish, the process was handled with professionalism, efficiency, and genuine care.
The staff kept me well-informed throughout, providing clear communication and timely updates, which made the entire experience smooth and stress-free. What stood out most was their attention to detail and willingness to go the extra mile to ensure everything arrived exactly as expected.
The delivery itself was prompt, well-organized, and handled with great care. It’s clear that the team takes pride not only in their fitness services but also in ensuring customers receive a high standard of support beyond the gym floor.
Overall, this level of service reflects a company that truly values its customers. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and a seamless experience.
13 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Afternoon Patience. Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that you had such a positive experience with our delivery service.
Our team takes great pride in providing clear communication, attention to detail, and a smooth, reliable service from start to finish, so it’s incredibly rewarding to know that this came through in your experience. Your kind words about our staff and their dedication truly mean a lot to us.
We really appreciate your recommendation and your support—it motivates us to keep delivering the highest standards both in and beyond the gym. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Regards The FitKit UK Team.
Delivery was great
Delivery was great, the guys were very polite, rang when they were 30 mins away.
10 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thanks so much for your kind words, Jeremy! We're really glad to hear you had a great delivery experience. Our team always aims to be punctual, courteous, and keep customers informed along the way—so it’s great to know that came through. We’ll be sure to pass your feedback on to the drivers. Enjoy your purchase!
Easy to order
Easy to order, good delivery.
Small part missing but Helen Scott quickly resolved.
10 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you for your feedback! We're really glad to hear you found the ordering process easy and the delivery satisfactory. Apologies again for the missing part, but we're pleased Helen was able to resolve it quickly for you. We appreciate your support and hope to serve you again soon! Regards The FitKit UK Team.
machine was in excellant condition
machine was in excellant condition, no damage no signs of wear and tear. so very pleased. We previously used this machine in a gym so know how good it is. Staff were very helpful with the install and set up, works perfectly and looks great in our study. Very satisfied.
8 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much for your kind feedback Vivian! We’re delighted to hear that you’re pleased with the condition of the machine and that it met your expectations, especially given your prior experience with it in a gym setting. It’s great to know our team was able to support you effectively with the installation and setup, and that everything is working perfectly in your study.
We truly appreciate your support and are glad you’re enjoying your purchase. If you ever need anything in the future, we’re always here to help! Regards FitKit UK Team
1 star is too generous
1 star is too generous. Stay well away. Knackered products and useless, rude and unlikeable customer services.
1 de março de 2026
Avaliação não solicitada
Technogym Vario Excite 1000
I recently purchased a Technogym Vario Excite from FitKit, it was absolutely immaculate and in perfect working order! However......I made a terrible mistake by not selecting the installation service, I naively thought that 5 of us would be able to lift it where it needed to go- we could not even get it off the pallet. I called and spoke to Helen who not only didn't make me feel like a wally she was incredibly reassuring and managed to jiggle things around so the installation team could put the vario where it needed to go. They were friendly, polite and so efficient! I cannot fault the professional way that my order was dealt with from start to finish!
2 de abril de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with your Technogym Vario Excite and that it arrived in perfect condition. Don’t worry at all about the installation—these machines are no small feat to move, and you’re certainly not the first to be caught out!
We’re especially glad Helen was able to step in and make the process smooth and stress-free for you. We’ll be sure to pass on your kind words to her and the installation team—they’ll be thrilled to hear your feedback.
It was a pleasure assisting you, and we truly appreciate your recommendation. Enjoy your new equipment! Regards The FitKit Team
Great customer service
Great customer service, fantastic quality flooring for my upstairs running machine.
Half the price of others and took 5 minutes to pick up⭐️⭐️⭐️⭐️⭐️
31 de março de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much for the fantastic review! We're really glad you’re happy with the flooring and that it worked perfectly for your upstairs running machine. Great to hear the quick pickup and value stood out too—that’s exactly what we aim for. We appreciate your support and hope to see you again soon! Regards The FitKit UK Team
Excellent service from start to finish
Excellent service from start to finish. I wanted a precor cross trainer but needed to check stride length as I'm only 5ft 2inches. Helen arranged an appointment for me to visit the warehouse where the 2 machines I was interested in were set up and ready for me to try. Had the appointment with Luke who then arranged for a payment link to be sent to me so I could complete the purchase. Cross trainer delivered and installed once the machine had been cleaned and serviced. Delivery guys ensured it was delivered to exactly where I needed it and it was tried and tested there and then. Great communication from company. First class service all the way through. Would highly recommend.
25 de março de 2026
Avaliação não solicitada
Resposta da FitKit UK
Thank you so much, Elizabeth, for your fantastic review!
We’re really pleased to hear that you had such a positive experience from start to finish. It was important to us that you felt confident choosing the right cross trainer, so we’re glad Helen and Luke could support you with arranging the visit and helping you try the machines in person.
It’s great to know the delivery and installation went smoothly and that the team made sure everything was set up exactly as you needed. We’ll be sure to pass on your kind words to everyone involved.
We truly appreciate your recommendation and hope you enjoy your cross trainer for many years to come!
Regards The FitKit Team.
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