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Fleet Mortgages Avaliações 

241
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

On the occasions I have submitted business I have always Found the service brilliant Jess has always been very helpful and prepared to "go the extra mile" to resolve any issues Rhys has also been... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thi... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great criteria and often looking to lend. The team are always very helpful and can speak with underwriters when needed. The timescales are too long though and the document requirements could be stream... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Credor fiduciário
  2. Instituição Financeira

Sobre Fleet Mortgages

Escrito pela empresa

Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.

Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.

Start the buy-to-let conversation with Fleet today.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

241 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(241)

130 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very straightforward process from…

Very straightforward process from application being submitted to the mortgage offer being issued. Also, great communication form the underwriter.

9 de abril de 2026
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Resposta da Fleet Mortgages

Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.

Avaliado com 4 de um total de 5 estrelas

Most things were totally positive

Most things were totally positive - friendly and helpful

12 de maio de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Fleet Mortgages

Fleet Mortgages have made some excellent improvements recently, making it much easier to do business with them. These include enhancements to their lending criteria and the removal of the restricted limited company conveyancer panel, which gives our clients a wider choice of solicitors.

They offer competitive products, and I have been submitting a significant amount of business to them recently.

My BDMs, David Lockwood and Josh Mynard, consistently go above and beyond to help us overcome any challenges we face. They are a huge credit to the company.

5 de maio de 2026
Avaliação não solicitada
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Resposta da Fleet Mortgages

Thank you so much for your feedback. We’re delighted our team could assist with your case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.

Avaliado com 5 de um total de 5 estrelas

One of the best BTL lenders

As a BTL mortgage broker specialising in large and sometimes complex portfolio arrangements, I need lenders, BDM's and underwriters to know what they are talking about, to be supportive for me and my Clients and to provide a professional and personalised service.

Stella, Hannah and Caroline are three of the very best out there.

Thank you!

1 de maio de 2026
Avaliação não solicitada
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Resposta da Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

Avaliado com 5 de um total de 5 estrelas

Jess was really helpful with a…

Jess was really helpful with a difficulty customer. We had a positive outcome in the end, couldn't have done it without Jess :)

1 de maio de 2026
Avaliação não solicitada
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Resposta da Fleet Mortgages

Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Fleet great criteria help my case a…

Fleet great criteria help my case a lot.
Underwriter has been in touch with me one to one.
Processing time was reasonable.
Mortgage offer issued with no fuss.
What else i ask ?
Fleet is a great lender and i am happy to have you on my side.

27 de abril de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Great lender with Amazing staffs

Great lender with Amazing staffs , Always helpful and straight forward application process.

27 de abril de 2026
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Resposta da Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team kept you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

Avaliado com 1 de um total de 5 estrelas

BTL lending

Despite satisfying all the lending criteria for BTL the valuation came back with resale issues so Fleet refused to give full offer. Fleet either need to change their lending criteria or use valuvation firms who understand the property market, they even got the floors wrong!! The information given on their valuvation report are factually incorrect! Their advisers have giving wrong information and we lost the valuvation fee. Initially they said they would refund the fee then they refused to refund it!

13 de março de 2026
Avaliação não solicitada
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Resposta da Fleet Mortgages

Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Avaliado com 5 de um total de 5 estrelas

Fleet are really easy to use

Fleet are really easy to use. Common sense underwriters and everyone there to help. Application easy to key too.

13 de abril de 2026
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Resposta da Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

Avaliado com 4 de um total de 5 estrelas

Case was offered- criteria is…

Case was offered- criteria is excellent, however they did request a lot of documents, perhaps more than other lenders would which sowed the case down a little.

1 de abril de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.

Avaliado com 1 de um total de 5 estrelas

You are asking for far too many…

You are asking for far too many documents which are completely not necessary. This does not help anybody, not me as I need to come up with silly explanations re those documents. It does not help clients who need to move on quickly. And I am not sure how this assist Fleet other then paying more for admin work?!

10 de março de 2026
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Resposta da Fleet Mortgages

Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Avaliado com 4 de um total de 5 estrelas

Friendly & helpful staff

All the staff are friendly and helpful albeit Underwriting is quite lengthy.

4 de março de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Avaliado com 2 de um total de 5 estrelas

Not the smoothest process on what…

Not the smoothest process on what should have been a relatively simple Remortgage, only resolved when the excellent BDM got involved.

1 de março de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.

Avaliado com 5 de um total de 5 estrelas

My client and myself love working with…

My client and myself love working with Fleet Mortgages…
They get the job done.

1 de março de 2026
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Resposta da Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.

Avaliado com 3 de um total de 5 estrelas

Dislike-Asking too much information for simple BTL

Dislike-for BTL asking too many information & not asking all the information upfront.

Like-U/W updated me regularly via phone calls

19 de março de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.

Avaliado com 5 de um total de 5 estrelas

My first case with Fleet Mortgages

As broker my first dealings with Fleet Mortgages was a absolute pleasure. The process and requirements were very clear and also along the way i had several calls giving me updates which was refreshing. One thing that particularly stood out for me was the pre valuation call where Fleet just wanted a bit more information on the property so it gave the valuer enough initial information so no shocks when they would turn up. I would use them again 100% and encourage other brokers to have a look at Fleet Mortgages

16 de março de 2026
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Resposta da Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

Avaliado com 4 de um total de 5 estrelas

Fairly smooth process

Fairly smooth process. Just a short time delay in underwriters reviewing supporting documentation. Otherwise the process might have merited 5 stars.

31 de janeiro de 2026
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Resposta da Fleet Mortgages

Thank you for taking the time to leave us a review. We look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Quick result - Def. Recommend

I had a quirky case that needed to reach offer stage as soon as possible. After discussing it with my BDM, Stella, during her visit, she clearly outlined how Fleet could support the scenario. She, Hannah, and the wider team took great care of the case, which has now successfully completed. The underwriter was excellent throughout as well.

27 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Fleet Mortgages

Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.

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