On the occasions I have submitted business I have always Found the service brilliant Jess has always been very helpful and prepared to "go the extra mile" to resolve any issues Rhys has also been... Ver mais
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Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thi... Ver mais
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Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Ver mais
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Great criteria and often looking to lend. The team are always very helpful and can speak with underwriters when needed. The timescales are too long though and the document requirements could be stream... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fleet Mortgages
Escrito pela empresa
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Informações de contato
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, Reino Unido
- 01252 916 800
- www.fleetmortgages.co.uk
4,3
Excelente
241 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Charlotte/Dave - Dream Team!
Charlotte and Dave have been absolutely brilliant as my BDMs at Fleet Mortgages. Their communication is excellent - always clear, responsive, and proactive. They’ve provided consistent help and support throughout, making everything feel straightforward and well-managed. Always refreshing to work with people who are so knowledgeable, approachable, and genuinely supportive. A real credit to Fleet Mortgages.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Charlotte and Dave and we look forward to working with you again.
Average
Fleet used to be efficient and easy to deal with, unfortunately, that's not the case today. Common sense has disappeared and replaced by over zealous underwriting to an extent is simply doesn't make much sense.
5 de fevereiro de 2026
Resposta da Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
I wouldn't recommend them
Incredibly fussy lender requiring reams of paperwork for a buy to let mortgage.
Even though we had shown the client had a good current income and over £800k in the bank (more than enough to buy the subject property twice), the lender wanted such things as proof of income from 2021. Utterly ridiculous and unnecessary on a buy to let (or even residential). Embarrassing criteria and a waste of everyone's time.
12 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Underwriting is a nightmare
Underwriting is a nightmare
Loyalty Product process for existing customers is a joke
5 de fevereiro de 2026
Resposta da Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
Really good
Really good! Jo Murphy always tries her best to get the case to offer, Thank you
28 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
I did a complex mortgage with Fleet…
I did a complex mortgage with Fleet recently and the support especially from BDM's Emma and Katy and broker support was fantastic.
My client has struggled with other lenders but Fleet were fantastic from start to finish.
5 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
I found staff on the phones very…
I found staff on the phones very helpful, systems are good and great support and updates
22 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Underwriter changed numerous times, file upload on site does not accept large enough documents, Document requests where very extensive
The underwriting
1 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Great experience!
Great experience!
Fleet pre-underwriting matched up with the process I followed, allowing me to package my case and then breeze through underwriting confident my client meets the lending criteria!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Fleet Mortgages
Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.
Good online application process and…
Good online application process and good products.
5 de janeiro de 2026
Resposta da Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
I have been working more closely with…
I have been working more closely with Fleet for the last 12 months, and have been extremely impressed with their delivery and do what they say they will. You have the ability to speak to the underwriter, and there criteria is very clear, and precise. They do not, like a lot of other lenders move away from policy and look for holes, and keep things simple. I will continue to support a lender like this.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Surprisingly
Surprisingly, even with four mortgages, they handle everything with the care and attention you'd expect for a first-time buyer.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Fantastic service
Fantastic service. Answered any case specific queries promptly.
5*
15 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Amazing
Had a great experience , the BDM and underwriter are very helpful but only one suggestion of asking relevant questions while underwriting.
13 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
Got there in the end
Fleet have offer great pricing & a really easy to use website. Their ethical approach is good and the team are always polite & friendly. However, it took around 2 months to get a mortgage offer, and a lot of back & forth. We were told that several times our case was 'forgotten'. We were asked several questions about the income of someone whose income we weren't using, and it seemed no-one took an overview of the case. The valuation fee was the highest of anyone... As always, you get there, but it's painful
15 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Quick Service
Very helpful with a property that could have potentially been an issue for some lenders. From the application to offer was very quick and was kept informed at every step.
21 de novembro de 2025
Resposta da Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Fleet got the job done
Fleet got the job done. As usual. They like their paperwork, but never had a client rejected by them. Client portfolio was large. Complicated case. Well supported. Many thanks.
11 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you so much for your 5* review, we really appreciate it. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to working with you again in the future.
I had a complicated case
I had a complicated case , so it was very helpful to be able to always speak to someone. In particular, to have direct access with the underwriter made a big difference, and not something many lenders allow.
1 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
Approachable AND Professional
Approachable, yet professional. Prompt response on a tricky case.
3 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
Great service
Great service from Thai in Underwriting and my BDM David Lockwood. They helped me get a complex portfolio BTL client's cases placed. We are hoping to be able to place more with Fleet in the future for this client and future clients.
1 de dezembro de 2025
Resposta da Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
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