Flexspace Avaliações 

It's hard to know where to start with these complete frauds. I rented a workshop at their Caerphilly location for over two years, and I can't stress enough how terrible they are. Right from the beginning, the roller shutter door leaked, causing significant water damage to some expensive equipment. When I raised the issue, Flexspace's response was simply, "don't place items near the door if you want to avoid damage." Very professional indeed.

They attempted to charge me for roller door services, but I managed to avoid that by pointing out that they actually owe me money for the damage to my equipment. Now that I've moved out, I anticipate they will try to charge me again, even though the last service was done after I left. After several ineffective attempts to fix the leak, I also expect them to bill me for those as well. It's been 69 days since I vacated the unit, and I'm still waiting for my deposit to be returned. Although judging by the other reviews, they will likely try to keep it under the pretense of a "restoration fee," which they claim is for bringing the unit up to standard after I leave, despite the fact that I left it in better shape than when I arrived. They say the delay in returning my deposit is due to "calculating costs for repairs after inspection." I left the unit in excellent condition, and I know they have already removed the office, meaning the inspection has been completed. They are outright LYING.

Another problem I faced was their assertion that it was my responsibility to pay for a new EICR inspection when vacating. However, every electrician I spoke to confirmed that this should not be my obligation. Yet, due to immense pressure and threats of additional charges and debt collectors, I gave in and paid for the inspection. The electrician then informed me that the wiring was not up to standard and that there hadn't been an EICR inspection conducted the previous year. Flexspace is clearly exploiting people by charging exorbitant fees to those who are unaware.

I honestly have no idea if I will get anything back. And for small businesses, this could mean the difference between being able to still make a living or not. Flexspace do not care about this. All they seem to care about is extorting as much money out of people as possible. After a frustrating phone call with an extremely unhelpful representative today, I'm not optimistic. I will be seeking legal counsel regarding all the issues I've faced with these scam artists.

Apart from all of this, costs also went up massively. If I were to sign for the third year, rent and service costs would have gone up by 75%. They lure you in with tempting and lucrative rent costs, then when they have you locked in, make the prices up as they go along.

If I could rate them less than zero stars, I would. Flexspace is a complete farce of a "company". Thieves who will take advantage of you at every opportunity. Don't be lured in by their seemingly low rent; it's low for a reason.

STAY AWAY AT ALL COSTS!

Do not use this company say one thing do another and waste your time

I rented a unit in Darlington over the course of two years, and upon vacating my unit (see photos attached). They are trying to charge me an extra £495.56 on top the £982.80 restoration fee I paid when I started my tenancy. (See photos of the unit when I first moved in). Deeming that the £982.80 only covers fair wear and tear and my unit goes past that.

In addition I paid for the full month of January rent upfront which I was told would be prorated back to me, again I have been told this has been used to cover one late payment fee of £90 and the £459 in extra charges.

I was an unproblematic tennant my entire duration working out of Darlington and left the unit in great condition. So to find that all along their tenancy agreement which I have had a solicitor review leaves purposeful grey areas so they can try to make a claim over the full deposit is disappointing.

In the 5 months I have been arguing the matter with them, I have since found there have been other business faced with strikingly similar problems, of which some have taken them to court over.

I would strongly advise that you do not rent from this provider if you have been looking into it. As I wish I had seen this advice while I had been searching for a unit.

What can I say about this company ?
First time in business and chose these as short lease. As company expanded we ended up staying another year. Then problems started and costs started creeping up. Roller shutter door maintenance. EICR, massive deposits and a huge fee when you leave for repairs etc even if you leave it the exact same as you got it. Customers service doesn’t exist. Nothing gets repaired unless you do it yourself.
Would quite happily throw you out, absolute horrible vile people. I don’t normally do a review but I want people to know what they will get. Soon as your setup they will try and add charges which makes it impossible to run a business. One tenant I knew they put his rent up and added costs 30 percent after they got established meaning it was borderline holdout them hostage to stay .. avoid avoid avoid

I was a good tenant for 3 years in the Peterborough branch. November last year my husband was due to re sign another contract, the first 3 years was in my husbands name and then for some reason they wanted to change it all over to mine as I was there more. At the time I was due to sign I was in 2 minds if I wanted to keep it on and then my 2 year old nephew passed away. I explained I wasn’t in the right mindset to look at the contract or sign anyhing at that time and was pushed with scaremongering with additional fees etc to sign it. The very next week I said that I didn’t want to keep the unit on expecially after talking to family members about how I was pushed into signing at a time I was processing a child’s death in my family. I was then told I could vacate but I will lose any deposit my husband ever made. After this a few weeks later i received an invoice for £402 for other bits on top of the deposit they had kept. This was quoted as ‘remedial works’

Won’t let me reply to flexspaces reply so I’ll answer here. I haven’t reviewed the wrong company I have reviewed flexspace in Hillington, Glasgow and the things I have mentioned are not “claims” they are facts. Plenty of email trails to back all this up

Rented from this company at their Watford site. Were informed we had to leave because the land had been sold for re-development. We vacated the premises one month before our licence expired and this resulted in us losing hundreds of pounds. Restoration fee was not returned even though we left it better than when we took it over and it was being demolished (according to Flexpsace). Also had to pay for roller shutter door service and, because we left early, they charged us an extra month's rent. Our deposit was ridiculously depleted. Their CEO did not have the courtesy to respond to our communication, nor did other directors of the company. Regional Managers also do not respond well to correspondence. Other tenants on the same site are equally frustrated, angry and disgusted with this company.

BEWARE.....DO NOT RENT FROM FLEXSPACE! From when they took over our unit, costs were added CONTINUOUSLY, the restoration fee increased every year, they invented charges for insurance, grounds maintenance, having a skip outside etc etc. Literally EVERYTHING in the unit became my responsibility from floor to roof, electrics to the roller door. They are a truly awful company. Flexible is not a true description of their business.
Having left the unit we have been charged for an EICR report (which I had completed by my electrician), electrical repairs and like a previous reviewer stated, there is no way of checking the authenticity of these. The fittings may be outdated and not up to spec, but how is that the responsibility of the tenant?
Throughout COVID, they showed no support at all. Not even a generic email. No rent reduction, no opportunity to delay payments...nothing at all.
We were broken into and had 2 vehicles stolen from their car park along with a tools etc, again no support or even an email. I will point out that the units are advertised as being 'secure'....they absolutely are not at all!
They are money grabbing and outdated in their treatment of tenants/licensees. I hope one day someone takes them to court and screws them over.

I was a customer of Flexspace Shrewsbury for 4 years, as soon as flexspace changed their internet provider (which you HAVE to use under their lease) we had nothing but problems - our second office had no working internet for 80 working days (March until July) Flexspace lack of interest in resolving this issue cost us a fortune and they WOULD NOT allow us to change provider due to their contract with this poor 3rd party (Called Wavenet i believe but i may be wrong) yet they still pursued us for moneys due to the com, we have also had no end of trouble getting our deposit back. It is a shame that their senior team have no interest in working closely with their customers, especially long term ones to resolve matters.

Really poor supplier of rented accommodation. We reached out to them about the possibility of ending our tenancy early and they were really supportive. They said if we cleaned it and removed all of our equipment from the property then they would be happy to re-market the property. We did this and spent quite a substantial amount of time and energy doing so. They then decided to change their mind and said they would re-market it once they had let out all their other properties.

They were completely unapologetic about this change of heart and their account manager became quite vindictive when we challenged them on this. We have 4 factories across Yorkshire and have very positive experiences of landlords in the area. Flexspace I have to say are a company I will avoid and advise any aspiring businesses to avoid at all costs. No humanity in how they conduct business.

Disgusting company. My story is similar to all the reviews below (I wish I’d read them before I signed for my unit). I had my unit for 2 years and at the end returned it in mint condition, but was charged a total of £800 for boiler and EICR tests, and apparently ‘electrical remedial’ work, all invoiced weeks after I left the unit and had no way to prove there was nothing wrong with the electrics. This is on top of the ridiculous ‘restoration fees’ you have to agree too when you sign. I believe this company has an algorithm to make sure you end up paying them when you leave rather than them give you any of your deposit back. It’s all cunningly done as a ‘licensee agreement’ rather than a tenancy so you don’t have the same rights as if they were a landlord. Don’t touch them with a barge pole.

Shocking experience. Wouldn’t touch them with a barge pole. Never got a deposit back due to apparently the EICR failing. Like another review here, they haven’t provided me with the previous certificate showing it had passed then, and so it’s possible (quite likely actually) that the next tenant will get stiffed for this cost again and again without ever receiving a deposit back.

Terrible company, terrible people and if for some bizarre reason you do decide to use them, read your contract over and over so that you know every cost you could (most definitely will) be charged. Very very expensive in the long run, and I really do hope that karma kicks in.

Avoid like the plague! The overheads are ridiculous. They charge £1 per sq/ft restoration fee so for a unit of 500sq/ft they charge £500 restoration fee even if you return the unit as it was given to you. Then charge an electrical test when you leave of around £200. I haven’t received my deposit back even though I was told the electrical test would be taken from the deposit and the remainder returned. The restoration cost would also be taken from this. Instead I received a bill for the test and no deposit. It’s just another way to keep most or all of your deposit. Flexspace are very happy to take your money but not return the money owed to you as a tenant.
I have spoken to many people since leaving and they also have not received their deposits back! DO NOT RENT FROM THIS RIP OFF COMPANY!

Absolutely Awful Company! Completely ripped us off for the deposit and then added fictional chargers on top. Worst in class customer service. Unresponsive, rude and ignorant. Flexspace are interested in just one thing - your money - preferably how to forcibly extract as much of it from your small business as possible.

If you are considering renting from these jokers - don't. Literally find anywhere else - as you will find a trail of distressed and angry customers that hate ever having dealt with them.

Do not rent from Flexspace! The deposit you pay, you'll never get it back. Want broadband, bend over and prepare to pay the most expensive rates in the UK. Want an answer to anything, forget it, they never get back to you.

The fees that you end up paying is a joke. You are more likely to owe them money after they have stolen your deposit.

The whole company is just one big joke, absolutely utter contempt to their customers, no customer service. We dealt with a chap called Alan from the Melksham Flexspace. Never once did he ever reply to a single message, bad-mouthed other tenants and appeared to be hell bent on selling the land for housing. It would certainly explain why he has been driving clients away so that they can sell it off.

Avoid at all costs!!!

Absolutely shocking company. Not one good thing about it. Treat tenants like Utter rubbish 😑

Flexspace will do what they want, when they want and at their own pace, the only thing they move quickly for is money.
The building I rented an office in was not originally part of Flexspace and the 1st year was really very blissful, they purchased the building and rent went up, licence ( well it became a lease for 1 year minimum but they could give 3 months notice anytime)
Every 6 months they reviewed the rent and were just difficult for the sake of it. I paid early and it was the one thing they couldn't moan about but the lack of maintenance was awful until the decided to do something, they then shut 1/2 the toilets for 8 weeks, which became 5 months. Left and it took 9 months to get my deposit back

Horrendous service.

60 days after our tenancy has finished we're still awaiting a deposit refund & a rental refund that was taken the month after our tenancy finished...
Constantly passed pillar to post, no one able to give definite answers. We were told we needed to do our own EICR check for the office we we're leaving and if we didn't find our own electrician they would continue to charge us rent for the premises. We found an electrician and paid for it, only for the EICR check to come back UNSATISFIED. Flexspace are unable to provide a SATISFIED certificate for before we moved into the premises. This is a LEGAL requirement. They've now admitted liability to the EICR failure and have said they will cover the costs of the fixings. No offer to refund the cost for our Electrician.

horrific company, I was a good tenant one if there sites and after 3 years took a second unit on, this unit then suffered serious flooding and they decided after 8 weeks of promises to fix it to send me a letter saying they were not renewing my licence!

they keep half your deposit for restoration fees of which they do nothing at all. not even sweep the unit out.

ignore emails and calls and completely ignored my request for a final invoice for my vat records.

they do zero maintenance, ignore issues and if you ask for anything sling you out avoid like mad especially boughton .

Customer service is absolutely horrendous! Got offered a quote for a gym space, then a week later the offer was no longer available because we wouldn’t be suitable for the space? A gym space advertisement.. for a gym... and me running a gym wasn’t suitable? Got it🤣 guy who I spoke to on the phone was literally making excuses up as he went a long, which was comical really because he was the same person who sent me the quote but had no recollection of it? Absolute sh** show. Attitude absolutely stinks. Don’t bother writing a complaint because it’ll never be looked at nor do they care what you think.