Florence Avaliações 

Notre expérience avec Florence concernant la gestion des remplacements est aujourd’hui extrêmement décevante.

Dans un SSIAD, nous ne cherchons pas simplement quelqu’un pour « occuper un créneau » : nous devons garantir la continuité des soins auprès de personnes âgées et dépendantes.
Or nous sommes régulièrement confrontés à des annulations de dernière minute, parfois même après confirmation de la mission avec le professionnel la veille.

Le plus préoccupant est de se retrouver le matin même avec un intervenant qui devait être présent, que l’on contacte parce qu’il est en retard, qui annonce être en route… puis qui annule finalement sa mission quelques minutes plus tard.
Derrière, ce sont les équipes présentes qui doivent absorber la charge, des tournées qu’il faut réorganiser en urgence et des patients dont la prise en charge doit malgré tout être assurée.

À force, cela pose une vraie question : à quoi sert une plateforme de remplacement si une mission acceptée et confirmée n’offre pratiquement aucune garantie de présence ?

Nous passons énormément de temps à rechercher des solutions, rappeler les professionnels, réorganiser les tournées et gérer les conséquences des désistements.
Pour une structure médico-sociale, ce fonctionnement devient tout simplement incompatible avec les exigences de continuité et de sécurité des soins.

Je ne remets évidemment pas en cause l’ensemble des professionnels proposés par Florence : certains sont sérieux, fiables et de grande qualité. Mais le système de sécurisation des missions et la gestion des annulations de dernière minute sont, dans notre expérience, très insuffisants.

À ce stade, notre niveau de confiance est extrêmement faible. Une plateforme destinée aux établissements de soins devrait pouvoir apporter davantage de fiabilité, de suivi et de responsabilité lorsqu’une mission est acceptée.

Bonjour, Je reformule ma demande car je vous est écris deux mails toujours sans réponse, pour vous demander de ne pas conserver mes informations personnelles et de procéder à leur suppression complète de mon compte. Je ne souhaite pas m’inscrire ni rester enregistrée sur votre site.
Merci de bien vouloir confirmer par mail l’effacement de toutes les données me concernant.

Terrible. I used to work for these in from 2022 until 2024 when my child became unwell and i took time off work to care for him. Ive been trying to reapply and even though ive been nursing since 2011 they are not accepting me back due to that 2 year gap even with an active pin number. Said they will get their nurse manager to contact me but this hasnt happened. Communication is terrible they only reply to emails after you call them. Guess ill take my skills elsewhere.

Very Smithsonian process?

I think 1 star is too much. I’ve been trying to register with this agency for years. Provide references and they reject them and claim that the company has declined to give me a reference only to contact my previous employer to find out that not only did they confirm the dates of my employment as requested they also told them I had a clean record and that they would re employ me ( I would take them up on that if I wasn’t relocating for university) but they did so in less than an hour of receiving the request. When I went back to Florence with this they said it was a system error and that they manually approved this but then said it was from 2023 and asked if I had anything more recent. I explained that they were my last employer and I haven’t worked in 3 years as I gave up work to care for my mum then suddenly I’m being told that my account has been marked as uncompliant which is completely failed I’ve been nothing but compliant and jumped through every hoop and it has been restricted preventing me from continuing with the application or ever applying again in the future.
Their sign up process is completely impossible and their adverts provide false information. They advertise that no experience is necessary then ask for evidence of 6 months experience but you provide evidence of more than 6 months and they reflect you and block you from ever applying again in the future because you last position as a formal carer was 3 years ago and you gave up work to take on a position as an informal carer for a relative. Don’t waste your time or effort these are a waste of time, space and energy

Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks to who were on the night shift with me. I enjoyed looking after the elderly.

Je venais de m'inscrire en mettant les documents nécessaires, et mon compte a été banni sans explications ?!

They are good in response and high level of professional. Giving the opportunity to pick shifts on availability and having various options and opportunities.

Unreliable costumer service. You can't even hear what they say as there is a screaming child in the room at all the time.

Good team to work with, friendly team for someone who has never worked there before.Induction was good .

The induction was great, and team work was very good

I signed up with Florence thinking I would be able to get the odd shifts at least once a week, or so. Paid for DBS to be waiting since September 2025- March 2026. If I wasn’t accepted why let me pay for the DBS out of my pocket to be reimbursed when I complete my first 2 shifts. Pls the process is a gamble. You have to pay for dbs upfront without knowing if you will be accepted for shifts. Not worth losing £61.00 for an unsure situation. UK one

Incredible support and understanding

No help whatsoever whenever you have problems at the location.
The same “we are sorry” and nothing to resolve the problem NOTHING!!

Is basically if you don’t want to be there because is really bad you risk to be suspended or if you have another shift there that you don’t want to work because of safety concerns you need to cancel it and get your rate down in the app.

Rate that goes down not just for reliability but the performance during the shift as well.

The only good thing is that they have shifts in my area but otherwise no support at all.

I was posted to a great care home where the carers & senior carer were very supportive.

Worked with a good team , got supported and didn’t find myself lost. Am so thankful.

Pourtant domiciliée en IdF, très peu de missions (interessantes) disponibles proches de mon domicile.
Application hors d'usage sans la moindre notification: bah oui, mon passeport avait expiré... j'avais oublié!
Lorsque je clique sur les sms, je trouve plusieurs missions dans l'un des établissements que je connais bien, si je vais sur l'appli et je clique sur l'établissement directement: "0 mission disponible".
Moi vacataire, je suis notée mais impossible de noter les établissements!
Franchement, c'est pas au point, c'est pas ergonomique et c'est pas pratique par rapport aux autres appli que je ne vais pas nommer ici.

Le seul point positif: le service répond rapidement.

Very helpful to manage my financial needs of my family, so grateful and. Thankful

Je me suis inscrite depuis presque une semaine et mon dossier est toujours en cours de validation. Trop de temps d'attente

It was great to experience working with Florence and the fast payment as well.. hope to do more shifts with Florence