FlyBuys Avaliações 

Over the past couple of years we have had to manually claim thousands of missing points due to the deficient interface between Flybuys and Coles. Interestingly Flybuys know the final amount paid but seem incapable of knowing the order amount. Initially you could actually get through on the phone and simply provide then transaction details. Then phone contact became almost impossible but we did find an email address. Unless we follow up the email claims seem to disappear; now we must ask, is this a deliberate ploy? We now know the routine and always send copies of the invoices with our initiating email. The last claim was eventually met with a request for our full address....shown on the supplied invoice....our name.... shown on the supplied invoice, and a date of birth which was supplied. This seems to be a delaying tactic. We wish they could get their act together, regrettably they are effectively a monopoly leaving little choice.

I have waited for 30 minutes over the phone wait for help but up to 30 minutes my phone battery died so I charge and call back. The prompt say you will be assist in 15 minutes and still have not been assist. Don’t bother to call up. You probably be waiting for 1hour or more before you will be service.

Flybuys!, you will need to retrain your staffs!!!.....

I have been trying to communicate with this company that the number on the card I use and the coupons that they have sent me are different but have been unable to contact anyone. I can't afford to wait while their call center deals with the numerous number of calls. I don't have the time and or the money to use their costly call center.
I tried to contact them by mail but received no response. They should offer reply paid to ease the demand for their call center.
I also think that their two step verification. I used the computer I always use to my computer to login but when I tried to login I was informed that I had to use two verification because my computer was not recognised. I dread what would happen if your phone was stolen or lost.
Woolworths now offers contact to rewards program by email and I am seriously thinking of changing where I do my shopping to this store if I cannot resolve this problem.

Do not contact Flybuys via Facebook.
The person working behind online communication has poor customer service skills.
Gave me the run around for weeks
Poor customer service