ForDogTrainers.com Avaliações 14

Before placing an order I asked if I paid for their " USA Urgent" shipping would it ship on the same day. I was assured it would. Waited all day for a tracking number. Never got one. Called back the next day and they said they would send a tracking number. Didn't happen. Called them again and they said the would send a tracking number. Before I could tell them to just cancel the order and give me a refund they hung up on me.
I've heard they have great products ( if you ever get them) but I'm not at all impressed with their customer service.

I have purchased items for a few years now I dont know what all these 1 star reviews are but my experience had been nothing but great especially with the Herm Sprenger prong purchase in bulk, thank you!

Mai ricevuto il prodotto che ho ordinato e se non fosse stata per una mia mail di sollecito per l'ordine mai arrivato, mandata ben oltre la data massima di consegna, non si sarebbero mai accorti della mancata spedizione dal loro magazzino. L'unica cosa positiva è che mi hanno rimborsato la spesa del prodotto mai arrivato.

Inderdaad oplichters. Verkeerd artikel bezorgd. Retour moeten sturen op eigen kosten. 17 euro. Helaas kan je naar je geld fluiten.

Don't buy from this supplier.
Bad experience: the product on the internet site was "in stock" but after having ordered it, I got a message telling me that it won't in fact be available before one or two months.
I had to enter a complain via PayPal to be finally reimbursed

Placed order with number 10602022 at this shop, they do not react, they do not send anything. No possibility to get in contact and you only get generic replies. I paid 70 EUR and received nothing, SCAM, beware!!!

Oplichters
!!!! Na bestelling geven ze aan dat het artikel onze hond niet zal passen. Ze bieden een alternatief dat zelfs kleiner is dan hetgeen ik besteld heb. Aangegeven dat ik de bestelling wil annuleren maar geld terug storten doen ze niet. Inmiddels de creditcard maatschappij opdracht gegeven om het geld terug te boeken.

Mensen bestel alstublieft hier nooit iets!!!!!!!

Pedí un collar, al cual me contestaron que no lo tenían, que tardarían dos meses en fabricarlo. Me daban la opción de devolverme el dinero y hasta la fecha nada. Después de mandarlos varios correos ni siquiera contestan.
Menuda decepción.

Wat een oplichters zijn jullie.

Iemand laten betalen voor een geleidentuig
Niks laten horen
Dan eerst zeggen dat er vertraging in zit
( na contact met PayPal)
En dan zeggen dat geld wordt terug gestort
Is nooit gebeurd

En met een bericht dat jullie opnieuw sturen als na aankomst betaal
..
Er is betaald
Zelfs met bevestiging van PayPal blijven jullie stil

Oplichters bah bah

Het gaat hier om een zwart geleidentuig

When they informed me that the item I ordered was not on stock and that I should either cancel the order or wait 4 weeks for the item to be delivered. I canceled the order. All this happend between Saturday and Sunday. They reimbursed the payment on that same Sunday.

Products were not available, but I was not informed of this. It was only after I asked that alternative products were suggested. After that, I heard nothing more.
It makes a very dubious impression. The website is also (technologically) outdated and customers are used to something different nowadays.

Whoever orders here will only have trouble.

ORDERED ON ONE OF THE FRENCH WEBSITES OF THE BRAND

I reserve my opinion, waiting for my package.

The 24th of Novembre, I ordered a muzzle M9 displayed as "in stock".
The 25th, they sent me a message to inform me that there was no stock on the item and proposing me to pay TEN euros in more to have a M10. I verify : the M9 is still displayed as in stock. I didn't want to buy the M10 because the surface treatment is not so resistant, and disagreed to pay for an option I was not interested in.
They cancelled my order without any commercial proposition or proposition to wait the "back-in-stock" of the M9. Without asking me if I wanted a cancellation.

Reacting, I obtained for answer : "you can use another of our website (french also) there is a promotion on the M10".
Cruelly needing a muzzle for my hairy buddy (reactive and predating), I bought their f***ing M10 (more expansive than the M9) and received SIXTEEN order confirmation emails.

Conclusion :
=> After sales service : foul
=> Website : barely functional
=> Delivery : long (3 to 11 days !!!) !
=> Product : the muzzle seems to be of good quality. Unfortunately, the recommended (by a sales agent of the website) size is too short for my boy, who can't open correctly his mouth.

EDIT : I lower the note, after receiving the muzzle and some exchanges with the customer service.
1. I payed for a FedEx expedition and it was DPD, that let the package right in front of the door, visible by the whole neighborhood
2. I received a bill of 17€, including shipping, in my package. I paid 31€ more than that.
3. The height of the muzzle is not enough for my dog, I proved it with photos, and the muzzle was bought following their recommendation. They insist telling me that it fits my dog ! The poor boy can't drink or pant with the cage.
They allow the return of the product, but I have to pay the return, even if the origin of the purchase was on their wrong advice ! From France to Poland, it is 20€, more than the price of the muzzle !
4. The customer service is near to null and takes you for fool.

I placed an order for three items two weeks ago and paid extra for the rush 3-5 day shipping. Had to email/ call them 4 different times to even get a tracking number and the item arrived at the 7 pm on the 5th business day (7 calendar days). The "packaging" was completely destroyed in shipping because it was a bunch of smaller boxes taped together and when I opened it, I discovered that 2 out of the 3 items were INCORRECT. I'm still waiting for the company to replace them with the correct items, can't get any tracking information and I had to spend my money and time to try and get a box to ship it back to them in since the ones they sent me were destroyed. I spend thousands of dollars on dog training equipment but I will never do business here again.

I would recommend FDT Company to any dog trainer. They have the best quality supplies and their customer service is outstanding. It's been a few years since I've used them but I still recommend them to friends and they always seem to be happy with the service and products!