I made a pre-order for a book. Release day came and went without an update from Foyles. I contacted them for an update and I was advised that they have now run out of stock and they would have to... Ver mais
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Veja o que dizem as avaliações
I have been a regular customer of Foyles since my undergraduate, and have not never had trouble with their service. Whether it is on site or via email, the staffs, and the advisers have been of tremen... Ver mais
Fantastic customer service (Thank you Georgina) - I got a reply within a short time frame that answered my query entirely and politely. I've only ever had a good experience with Foyles as a store, my... Ver mais
Great variety of books, very reasonable prices and fantastic service customer where you actually talk to PEOPLE, rather than bots and automated systems!!!Be mindful that you may need to wait a bit l... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Informações de contato
Reino Unido
- www.foyles.co.uk
4,0
Muito Bom
262 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service.
Had an issue with an order (damaged book, not due shipment), was offered various options for resolution, already received a perfect replacement copy.
14 de julho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello,
Thank you for your feedback. I am sorry to hear that you received a damaged book, but I am very happy that you were offered various options for resolution and that you have already received a perfect replacement copy.
Best wishes,
Foyles Customer Care Team
Terrible customer service
Terrible customer service. Long queues. Staff just chatting rather than dealing with the queue. When finally served no apology given. Just blamed staff sickness. As a frequent customer who spends a lot of money in the store I expect better customer service
11 de julho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Mark,
Thank you for your feedback. I am really sorry to hear of your disappointing experience in store. If you can tell me which store you visited in your reference then I would be more than happy to pass this onto the manager.
Best wishes,
Foyles Customer Care Team
Best service ever
I haven't made an online order as of yet. But the shop in Birmingham had the best worker ever. And customer service was top notch.
4 de julho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Sophie,
Thank you for your feedback. I am so happy to hear that you received such great service in our Birmingham store. I will be sure to share your kind words with the Birmingham team!
Best wishes,
Foyles Customer Care Team
Prompt and friendly service.
4 de julho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Allan,
Thank you for your feedback. I am so glad to hear that you received prompt and friendly service from our team. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Speedy and helpful response and quick…
Speedy and helpful response and quick resolution.
3 de julho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Sarah,
Thank you for your feedback. It is great to hear that you received speedy and helpful responses from our support team. I will be sure to share your kind words with the rest of the team.
Have a lovely day,
Foyles Customer Care Team
Excellent bookshop with brilliant…
Excellent bookshop with brilliant service. I had someone attentively resolve my loyalty points / email issues. Normally I would have assumed that I would have to deal with a convoluted online process but I had a lovely person from Foyles sort it out for me.
30 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Joanne,
Thank you for your feedback. I am so happy to hear that you received brilliant service and that a member of our team was able to help get your Foyalty card activated via email.
Best wishes,
Foyles Customer Care Team
Great customer service from Alyssa
Great customer service from Alyssa. What a difference it makes when shops and businesses actually reply to emails and want to help answer your questions.
Alyssa was very helpful. Will definitely be ordering my books from Foyles as I feel like a valued customer. Thank you.
26 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Sarah,
Thank you for your feedback. It is wonderful to hear that Alyssa provided great service and that she was very helpful in answering your questions. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
Great customer response
Quick and efficient response from the customer support team, who helped me activate my Foyalty card and transfer points from my old one as these hadn't showed up online. The staff was kind and very helpful!
26 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Eleonora,
Thank you for your feedback. It is great to hear that you received quick and efficient responses from our support team when activating your Foyalty Card. I am also very glad that all points from your old card have now been transferred onto your new card.
Best wishes,
Foyles Customer Care Team
Prompt support
I created a Foyalty account and the online support person were helpful in transferring the paper receipt to Foyalty points all via email. Thank you.
26 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Vijay,
Thank you for your feedback. I am very pleased to hear that a member of our support team was able to transfer your receipt stamps onto your new Foyalty card!
Best wishes,
Foyles Customer Care Team
Great service in store and online
Great service in store and online. My Foyles loyalty card was quickly activated by the support team.
26 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Marcos,
Thank you for your feedback. I am so happy to hear that you received great service both in store and online and it is great that our support team was able to quickly activate your new Foyalty card!
Best wishes,
Foyles Customer Care Team
Online order
Made an online order for a father's Day present on the 8th June, it didn't arrive and still said processing. When I emailed to ask what had happened I received a reply apologising but said when the warehouse came to pack it, had realised it wasn't in stock. But nothing was done, it was just left on processing until I contacted them 12 days later! Thank you to John R in customer services who made sure the issue was sorted and I received the order the next day! I'd have given one star but I was really impressed with the response I received from John yesterday. If only the customer service had been that good the whole time!
20 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Lucy,
Thank you for your feedback. I am really sorry to hear of the issues with your order. Having looked into this, I can see that there was found to be a stock shortage by our warehouse team so replenishment stock had to be ordered, but I am so sorry that you were not made aware of this delay ahead of time.
However, I am very glad that John was able to resolve this quickly by getting a copy sent out from our wholesaler and we are pleased to read that the order has now arrived. Our sincerest apologies for the delay.
Best wishes,
Foyles Customer Care Team
Quick responses to kindly assist.
Quick responses with helpful suggestions to resolve a site-logging problem. Problem was not easy to resolve but the respondent never gave up, was always there to help. Thank you.
13 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Dimitri,
Thank you for your feedback. I am sorry to hear of the difficulties logging into our site but I am very happy that a member of our team was always there to help with quick and helpful suggestions. I will be sure to share your kind words with the rest of the team.
Best wishes,
Foyles Customer Care Team
Contacted customer services regarding…
Contacted customer services regarding my new Foyalty card and was dealt with very quickly. Very polite and kind staff
12 de junho de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Effie,
Thank you for your feedback. I am so happy to hear that our customer service team were polite and kind, and it's great that they were able to resolve your Foyalty card issue so quickly. I will be sure to share your kind words with the team.
Best wishes,
Foyles Customer Care Team
Foyles: the ultimate scam story
May 5th 2023 I ordered a books set with international delivery with total price of 50 pounds.
First red flag was when I received The Royal Mail track number that was "unrecognised" in their system. I thought that mistakes happen, so I decided to let it be for a few days. May 17th I sent an email to Foyles support asking for the right track number, explaining the problem and also mentioning that the predicted delivery deadline has passed. May 19th I received an answer saying that in fact The Royal Mail is not my courier - Fedex is. They asked me to provide them with my phone number(that was already added to my order while placing it on their website) or the courier MIGHT return my parcel to them. I didn't receive ANY email requesting additional information before I sent my own email which leads me to conclusion that they don't truly care about their customers.
Today is June 5th, which is month since a placed my order and also two weeks since the estimated and their promoted "on time" delivery that has never happened. I sent another email to Foyles' support team as their support phone number line doesn't work. I will be waiting for their response, but I no longer need those books, because the whole experience of shopping with them turned out to be a nightmare.
15/07/23 Sorry, I forgot to update - I got my money returned in a week after June 5th
5 de maio de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Lyubov,
Thank you for your feedback. I am really sorry to hear of the issues with your international delivery. Our main courier is Royal Mail but sometimes our orders may be fulfilled by one of our external suppliers if we do not have stock on site.
However, our external supplier uses FedEx to ship parcels internationally and FedEx may sometimes ask for a contact number if the postal service in the destination country requires this. If this is the case, we will make every effort to ensure that they receive a contact number, with your permission permitting. Should your parcel get returned by FedEx then we are very happy to issue a refund or replacement and I can see that my colleague has processed a full refund for you now.
If you have any further questions in relation to this, you are welcome to send us an email, or contact us directly by phone. Our lines are open from Monday - Friday between 9.00am and 4.30pm.
Best wishes,
Foyles Customer Care Team
A wonderful customer team.
A wonderful customer team.
In all circumstances prompt response to any questions or queries and a very good quality attention to detail and service. Product quality is very good, timely and efficient process and some wonderful support people. Definitely will use the bookstore in the future more.
30 de maio de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Natasha,
Thank you for your feedback. It is great to hear that you received wonderful service from us with prompt and efficient responses from our support team. We hope you enjoy your new purchases!
Very best wishes,
Foyles Customer Care Team
A beautiful shop & great customer service
A beautiful shop which always has exciting book choices. I got in touch with their customer service about my foyalty card and received a reply and solution quickly from a friendly customer service agent
22 de maio de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Sharan,
Thank you for your feedback. It's wonderful to hear that our customer service team were able to provide a quick and friendly response to your Foyalty query. We are so glad that you like our shops and book choices too!
With best wishes,
Foyles Customer Care Team
I would like to thank the staff at…
I would like to thank the staff at Foyles for a prompt and helpful reply to my question in regard to my forthcoming novel which is due on 31st May 2023 by penitpublications.com
“A Bolt From The Blue”
Many Thanks Foyles.com
17 de maio de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Robert,
Thank you for your feedback. I am really glad that our team were able to provide a prompt and helpful reply to your query. Congratulations on your forthcoming novel too!
Best wishes,
Foyles Customer Care Team
Great customer service
I pre-ordered a book which did not get to me due to delays in the warehouse.
John Rhoden was super helpful and had the book dispatched from a bookstore to forgo the warehouse issues. The book was dispatched within 24 hours of speaking to John so, thank you John!
27 de abril de 2023
Avaliação não solicitada
Resposta da Foyles
Hello,
Thank you for your feedback. I am really sorry to hear that your order was delayed due to issues at our warehouse, but I'm very happy that John was so helpful and that he was able to get the book dispatched within 24 hours. I will be sure to share your kind words with John.
Have a lovely day,
Foyles Customer Care Team
Great customer service from Georgina
Great customer service from Georgina - on a sunny bank holiday too!
1 de maio de 2023
Avaliação não solicitada
Resposta da Foyles
Hello Katherine,
Thank you for your feedback. I am so happy to hear that Georgina was able to provide great service over the bank holiday weekend
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
A booklovers Heaven!
Pretty comprehensive selections of books, though I was disappointed by how few hardbacks they stock. Of course they put preference to the new and hackneyed bestsellers. I like the paper cards below books bearing comments of the staff. The Charing Cross store is a modern marvel, though part of me misses the rats maze of earlier incarnations.
26 de abril de 2023
Avaliação não solicitada
Resposta da Foyles
Hello James,
Thank you for your feedback. I am sorry for your disappointment with the amount of hardbacks, but I am glad to read that you like our paper recommendation cards and our comprehensive selection overall. I will ensure that your feedback is passed along.
Have a lovely day,
Foyles Customer Care Team
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