Franke responded in the way anyone would wish and our engineer, Cody, turned up on time and was polite, explained what he was doing to just the right level and replaced the water heater quickly and w... Ver mais
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Veja o que dizem as avaliações
The engineer was charming, friendly, highly competent about both the products and the fitting and set-up. Sorted out our issue and offered great advice. Really happy with the service provided.
A empresa respondeu
I had a recent visit from an an engineer- Dan. He was prompt, efficient, friendly and very communicative. The work was completed quickly and he offered suggestions to help make the visit more prod... Ver mais
A empresa respondeu
I had a Franke Minerva 4in1 tap installed in November 2025 and after a couple of months the flow rate was becoming very slow. I reported it to Franke and and they responded very quickly. Tom Bic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Informações de contato
MIOC, Styal Road, M22 5WB, Manchester, Reino Unido
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4,4
Excelente
2 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great job
The technician was fast, competent and polite. Five stars.
19 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Excellent Service
My contact with customer service was extremely helpful.
So was Dan the engineer
17 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for taking the time to share your experience with us! We truly appreciate your kind words and review.
Warm regards,
The Franke UK Team
ANNUAL MAINTENANCE PACKAGE FOR FRANKE HOT TAP
Martin gave me instructions on how to changer filter and how to reset hot tap.
20 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review and for taking the time to share it with us. We're glad to hear that you were happy with your maintenance package service.
All the best,
The Franke UK Team
I have a Franke Double Drainer Sink…
I have a Franke Double Drainer Sink UKX612 which is still going strong after 40+ years :)
Sadley the sink plug has not, all my local plumbers mechants are slowly closing down & do not stock 2 inch black plugs.
So I emailed Franke UK with a photo of my sink and got a reply from a very helpful Tilly Trow who gave me the model number of my sink & the part number for the plug, at the same time Franke do their own tap & sink cleaning kit.
I ordered online and received several emails comfirming my order, through the different despatch processess. The parts came by Royal Mail two days later.
The sink cleaner works a treat, brought the sine back and the plug and chain fitted perfectly.
Great Service and Team.
17 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with our team, and it's so great that your sink is still going strong after 40 years. At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Excellent help fixing a slow leak from a new-ish tap
I had a slow leak from a new-ish Franke mixer tap.
First, the website was very helpful in showing how to replace the washers.
When that didn't work, they quickly sent me a new spout.
Rapid and helpful.
19 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for sharing such lovely feedback! We’re delighted to hear that your experience with us was so positive, it really means a lot.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Totally brilliant service
I emailed them at 13.10 and received a reply and fix at 14.03 and the problem was solved by 14.30 - all on the same day! I cannot think of another company offering this level of service and expertise - and so quickly. Many thanks to Ben Schofield who explained the fix very clearly and explained why the fault had occured. Quite brilliant service. Thank you
19 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Franke boiler tap installation Martin was extremely helpful and…
Martin was extremely helpful and efficient, everything was kept clean and tidy and the installation looks great. He arrived bang on time and kept us informed about his eta.
18 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and for taking the time to share it with us.
All the best,
The Franke UK Team
Response to a problem with the boiling tap function
I contacted Franke because the boiler tap function of our system was not working. I received a very helpful e mail. After I actioned the steps suggested all was working again, without the need to call out an engineer. I was very pleased with the service provided.
17 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for taking the time to share your experience with us! We truly appreciate your 5 star review.
Warm regards,
The Franke UK Team
Really excellent customer service
Really excellent customer service from Tilly Trow at Franke. Prompt, helpful communications - and went the extra mile replacing a faulty tap even though it was nearly four years old.
18 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Franke Minerva not suitable for Hard Water area, replace with Maris 3 in 1 which is perfect.
Since installing our Franke Minerva we have had three replacement tanks and varying problems. It has now come to light that being in a hard water area this has not helped. We have frequently spoken to your representative Colin who has always been more than helpful in trying to resolve the problems. However, we subsequently have since replaced the complete system with an updated version Maris 3 in 1 which has resolved all the problems. Mike your engineer who attended was extremely knowledgeable,efficient and a very clean and tidy worker, a credit to Franke.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience, it really means a lot to us.
We’re sorry to hear you experienced issues with your earlier system over the years, but we’re really glad that our Maris Water Hub system has resolved everything for you. Your feedback genuinely helps us continue improving our products and support.
At Franke, we’re always aiming to deliver top‑notch products and service, so it’s great to know we’re hitting the mark, especially with the help of colleagues like Colin and Mike. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
First class professional service
First class professional service, respectful of property
11 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
After a initial problem I was contacted…
After a initial problem I was contacted by a Natalie Jones who swiftly sorted my query and supplied me with a replacement item. Excellent service.
16 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a good experience—it really means a lot to us.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great Customer Service
Natalie was really helpful - brilliant customer service - she was responsive, friendly and solution-focussed. She quickly organised replacement part.
17 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Martin provided an excellent service on…
Martin provided an excellent service on my tap and helpfully suggested taking out a maintenance contract to cover the work.
6 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your review and for taking the time to share it with us.
All the best,
The Franke UK Team
Stuart really knew his stuff…
Stuart really knew his stuff immediately; very thorough, clear, informed, knowledgeable and generally great. Also, it's always easy to get in touch with Franke to set up a visit, and their communication is always clear.
11 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Our technician Martin
Our technician Martin, arrived promptly assessed the issue and using replacement parts completed the call out in a timely manner. Excellent service!
9 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Efficient and helpful replacement of my…
Efficient and helpful replacement of my ancient water boiler with a new one by Stuart, who explained everything clearly
11 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review and for taking the time to share your experience with us!
All the best,
The Franke UK Team
Excellent service
Easy to book. Cody telephoned on the morning to confirm he would arrive within the hour. Quickly diagnosed the problem and resolved it. He also noticed the tap was dripping slightly and replaced a part to stop this.
9 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great customer service
Quick, friendly and helpful support received. Franke provided replacement parts within a couple of days to solve the issue I had. Special thank you to Natalie who dealt with my request professionally and rapidly.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
I bought a Franke Minerva 3to1 tap
I bought a Franke Minerva 3to1 tap about 12 years ago. The hot and cold water leaver has been excellent, the instant boiling water facility less so. The instant boiling water boiler failed within 13 months and was replaced under guarantee. We found the filter laster about 6 months before the flow of water reduced so much that this facility was no longer useful. This was a great surprise as we live in an area of very soft and clean water. Finally after 12 years the seals have failed resulting in a significant water leak and potential repair bill. We decided to revert to a standard hot and cold water tap.
9 de março de 2026
Avaliação não solicitada
Resposta de Franke UK Ltd
Thank you for taking the time to share your feedback, although we’re sorry to hear that your experience with your Minerva 3-in-1 tap hasn’t been entirely positive over the years.
We’re pleased to know the standard hot and cold mixer performed well for you, but we appreciate how frustrating it must have been to encounter issues with the boiling water system.
While it’s reassuring that the original boiler was replaced under guarantee, we’re sorry that the lifespan of the filters and, later, the seal failure have led to disappointment. This isn’t the experience we want for our customers, especially after such long-term use.
Should you wish to consider a boiling water tap in the future, please contact the team on ks-info.gb@franke.com FAO Jonny and we can provide any assistance or insight required.
Thank you again for your feedback — it’s genuinely valuable in helping us improve our products and service.
Best regards
The Franke UK Team
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