The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Ver mais
A empresa respondeu
We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Ver mais
A empresa respondeu
Fabulous company. Dealt with everything so compassionately when my pet passed away. Made a horrible situation easy and simple
Detalhes da empresa
Escrito pela empresa
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Frank Pet Insurance
Hi there,
Thank you for the great review! We’re really pleased you found arranging your Frank policy easy, clear and straightforward and that you’re happy with the cover for your dog.
Thanks for choosing Frank to help protect them.
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Charles,
Thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and that your claim was processed smoothly. 🐾
We really appreciate you choosing Frank.
The Frank Pet Insurance Team.
Quick and easy to complete
22 de agosto de 2026
Resposta da Frank Pet Insurance
Hi John,
Thanks so much for your review! We’re chuffed to hear you found taking out your Frank policy quick and easy, that’s exactly how pet insurance should be. 🐾
Welcome to Frank!
The Frank Pet Insurance Team.
Very easy to set up and the second pet…
Very easy to set up and the second pet we have covered, paid out very quickly and easy to claim for our first pet
20 de agosto de 2026
Resposta da Frank Pet Insurance
Hi Alison,
Thanks so much for the lovely feedback! We’re really pleased to hear setting up cover was easy and that you’ve found the claims process straightforward and efficient. We really appreciate you choosing Frank again. 🐾
The Frank Pet Insurance Team.
Would Recommend
Been insured with Frank for years. Cover for 3 cats. Never had any issues. Very professional and helpful.
13 de agosto de 2026
Resposta da Frank Pet Insurance
Hi Clair,
Thank you for sticking with Frank over the years and for trusting us to cover all three of your cats! We’re really pleased to hear you’ve consistently found our team professional, helpful and easy to deal with. Your recommendation means a lot to us. 🐾
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Philip.
Thanks for the lovely feedback! We’re really pleased to hear your claim was handled efficiently and everything went smoothly. That’s exactly the straightforward service we aim to provide. 🐾
The Frank Pet Insurance Team.
Dog eye ulcer
Quick and the on line submitting claims system easy to use and can gain access to current claim status at any time.
13 de agosto de 2026
Resposta da Frank Pet Insurance
Hi Andy,
Thanks for the great feedback! We’re really pleased to hear you found our online claims system quick and easy to use, and that being able to check your claim status along the way made things that bit simpler. We hope your dog is feeling much better now. 🐾
The Frank Pet Insurance Team.
Adding a new cat onto the insurance was…
Adding a new cat onto the insurance was so easy, highly recommend Frank Pet Insurance, always spot on. You can choose additions as it suits your needs, dental is a must for my cats.. but there are others you can add.
20 de agosto de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for the recommendation! We’re delighted to hear joining us was quick and easy, and that you’ve been able to tailor your cover with the extras that suit your pets best. It’s great to have you and your cats with Frank! 🐾
The Frank Pet Insurance Team.
Teddy
Very helpful and clear description of everything and easy to set up the policy
19 de agosto de 2026
Resposta da Frank Pet Insurance
Thank you for your review Farshid, welcome to Frank! 🐾
Everything was settled very quick
Everything was settled very quick. No problem at all. Great company
14 de agosto de 2026
Resposta da Frank Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re so pleased to hear your claim was settled quickly and everything went smoothly, that’s exactly the kind of no-nonsense experience we aim for. Thanks for choosing Frank! 🐾
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Donna,
Thanks for choosing Frank! We’re really pleased to hear you found everything easy to understand and straightforward to complete, exactly how pet insurance should be. 🐾
The Frank Pet Insurance Team.
Excellent service
I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last couple of years and he is very happy 😊. I definitely recommend them.
28 de julho de 2026
Resposta da Frank Pet Insurance
Hi Anca,
Thank you so much for the brilliant review! We’re thrilled to hear our team has been consistently helpful and professional whenever you’ve needed us.
And we’re especially pleased to hear your dog is happy with us too, that’s the seal of approval we really care about! 🐾 Thanks for sticking with Frank and for recommending us.
The Frank Pet Insurance Team.
I am happy with the service I get from…
I am happy with the service I get from Frank,s insurance , thank you for liasing with my vet practice to make the whole process easier 👍
14 de agosto de 2026
Resposta da Frank Pet Insurance
Hi Antonia,
Thank you so much for your kind review! We’re really pleased to hear you’ve been happy with the service and that us liaising directly with your vet helped make the process easier. That’s exactly how we like to do things, simple, straightforward, and with less hassle for you. 🐾
The Frank Pet Insurance Team.
I’m just about to start my second year…
I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price
. I’ve recently revisited my second year white and happy to continues with the great cover and continued reasonable price
3 de agosto de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for sticking with Frank for another year! 🐾 We’re really pleased to hear you’ve been happy with both the cover and the price.
Here’s to another year of keeping your four-legged friend covered!
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Alan,
Thanks for choosing Frank! 🐾 We’re really pleased to hear you found taking out your policy nice and straightforward.
Welcome to the Frank family, we’re happy to have you and your four-legged friend with us!
The Frank Pet Insurance Team.
Fantastic service
Fantastic service - even when my little frenchie sadly passed away suddenly everyone was so lovely.
4 de agosto de 2026
Resposta da Frank Pet Insurance
Hi Becky, I'm sorry to hear about your little frenchie, we all understand what a difficult time it can be to lose a beloved pet, and we try to make the claim process as simple as possible.
Resposta da Frank Pet Insurance
Hi Martin, thank you for your feedback. Our claims process is very efficient, once we receive all relevant information, a claim can be processed within a few days.
Resposta da Frank Pet Insurance
Thank you for your review, we are always happy to help our customers! 🤩
claim process was simple and quick
claim process was simple and quick. Dealing directly with the veterinary practice to settle the claim removed a lot of the stress involved.
30 de julho de 2026
Resposta da Frank Pet Insurance
Thank you for your feedback Richard, we are very proud of our efficient claim process! 🤩
Frank customer service is excellent
Frank customer service is excellent - I emailed with a query first thing and by 10am it has been resolved with new policy documents sent out - I’m happy to have all three of my dogs with Frank now.
27 de julho de 2026
Resposta da Frank Pet Insurance
Hi Angharad, thank you for your review. We aim to respond to our customers within an hour during working hours of 8am-5pm, Monday to Friday and we are always happy to help! 🐾
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