The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Ver mais
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Veja o que dizem as avaliações
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Ver mais
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We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Ver mais
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Fabulous company. Dealt with everything so compassionately when my pet passed away. Made a horrible situation easy and simple
Detalhes da empresa
Escrito pela empresa
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you’ve had a great experience with our claims process and that payments have been fast.
We know how important it is to keep things simple and efficient when your pet needs care, so it’s lovely to know we’ve delivered that for you.
The Frank Pet Insurance Team.
Very easy and straightforward to set up
5 de junho de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found setting up your policy easy and straightforward.
We like to keep things simple, clear and no-nonsense from the very start, so it’s great to know the process worked well for you.
The Frank Pet Insurance Team.
Really impressed with service and speed…
Really impressed with service and speed of processing claim. Communication was great and really easy to proceed with
28 de maio de 2026
Resposta da Frank Pet Insurance
Hi Lucy,
Thank you for your lovely review. We’re really pleased to hear you were impressed with the service, communication and speed of your claim.
We work hard to keep the process easy and efficient, so it’s great to know everything felt straightforward for you.
The Frank Pet Insurance Team.
Very happy with the service provided
Very happy with the service provided, communication excellent, my claim sorted out quickly, thanks Frank 😊
2 de junho de 2026
Resposta da Frank Pet Insurance
Hi Liz,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the service, communication and how quickly your claim was sorted.
We know claims can come at stressful moments, so it’s great to know we could make things feel simple and straightforward for you.
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Willow!
Thank you for your lovely review. We’re really pleased to hear you found the policy good value and the details easy to understand.
Insurance can feel like a bit of a minefield, so we work hard to keep things clear, simple and no-nonsense from the start. Welcome to Frank.
The Frank Pet Insurance Team.
Extremely efficient and prompt in…
Extremely efficient and prompt in making payment
2 de junho de 2026
Resposta da Frank Pet Insurance
Hi there,
Thank you for your great review. We’re really pleased to hear you found the claims process efficient and that payment was made promptly.
We know a smooth claim can make a big difference, especially when your pet needs care, so it’s lovely to know we delivered when it mattered.
The Frank Pet Insurance Team.
Dealt with my claim very quickly and…
Dealt with my claim very quickly and efficiently withing 5 days
29 de maio de 2026
Resposta da Frank Pet Insurance
Hi Yvonne, thank you for your review. We have a very fast claims process once all relevant documents are received.
Easy to claim (when you know how)
Easy to claim (when you know how) - dealt with quickly - communication was good when needed and any issues resolved within a good time frame.
29 de maio de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for your kind review. We’re really pleased to hear your claim was handled quickly, communication was clear when you needed us, and any issues were resolved within a good timeframe.
We know claims can feel a bit daunting at first, so it’s great to hear the process worked well once you got going. If you ever need help, please contact us at info@frankpetinsurance.co.uk.
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Janet, thank you for your lovely feedback.
Our team is always happy to help wherever we can! Simply contact info@frankpetinsurance.co.uk and an agent will get back to you very quickly during working hours.
Resposta da Frank Pet Insurance
Thank you for your review, we're so happy to see that you are appreciating our speedy claims process.
Emailed for clarification on possible…
Emailed for clarification on possible claim and asked for call back. Called back straight away and was so helpful. Really explained process step by step in a calm, friendly manner to a very stressed me!
Thank you
21 de maio de 2026
Resposta da Frank Pet Insurance
Thank you for your kind review Hayley.
We understand how hard it is when your beloved pet isn't well and we try to make your experience as stress free as possible.
Easy and quick response
20 de maio de 2026
Resposta da Frank Pet Insurance
Hi Rachel, thank you so much for your review.
Our call back service is very efficient, we usually call you back within the hour during working hours! 🤩
Great service- would recommend
I’ve had nothing but positive experiences with Frank. They’ve dealt with my claims quickly and efficiently whilst keeping me up to date throughout. Cannot recommend enough.
15 de maio de 2026
Resposta da Frank Pet Insurance
Hi Sarah,
Thanks so much for your lovely review and recommendation. We’re really pleased to hear you’ve had such positive experiences with us, and that your claims have been handled quickly and efficiently.
Our claims team work hard to provide a quick turnaround while keeping you updated throughout, so it’s great to know that came through.
The Frank Pet Insurance Team.
Really good company
Really good company. Pay quickly. Never let review but I had to show how happy i m with frank. 3 cats
15 de maio de 2026
Resposta da Frank Pet Insurance
Hi Christiane,
Thanks so much for your lovely review. We’re really happy to hear you’ve had a good experience with Frank and that your claims have been paid quickly.
It means a lot that you took the time to leave a review, especially as you don’t usually do so. Sending best wishes to you and your three cats.
The Frank Pet Insurance Team.
Frank is amazing…
Frank were brilliant through the whole process, had the claim sorted within a week and a half and the money in my account. They were Very helpful on the phone and being my first claim ever helped me through it and made it completely stress free. Thank you so much
1 de maio de 2026
Resposta da Frank Pet Insurance
Hi Adam,
Thanks so much for your wonderful review. We’re thrilled to hear Frank could make your first claim feel completely stress-free.
It’s great to know the team kept you supported over the phone and that your claim was sorted so quickly. We really appreciate you taking the time to share your experience.
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Julie,
Thanks so much for your lovely review. We’re thrilled to hear you had a wonderful experience with our claims process.
We know making a claim can feel stressful, so our team works hard to keep things clear, quick, and as straightforward as possible. We really appreciate you taking the time to share this.
The Frank Pet Insurance Team.
The cancellation was dealt with…
The cancellation was dealt with speedily and with respect at a very sad time
27 de abril de 2026
Resposta da Frank Pet Insurance
Hi Katherine,
Thank you for your kind words at such a difficult time. We’re very sorry for your loss, and we’re glad our team could handle the cancellation quickly and with the respect and care it deserved.
Wishing you all the best.
The Frank Pet Insurance Team.
Claim accepted quickly and handled well
We had a good experience with Frank Pet Insurance. Elza’s claim was accepted and processed smoothly, and the communication was clear throughout. Thank you for handling the claim efficiently and arranging payment directly to the vet clinic.
30 de abril de 2026
Resposta da Frank Pet Insurance
Hi Kornel,
Thanks so much for your review. We’re really pleased to hear Elza’s claim was accepted quickly and handled smoothly, and that our communication was clear throughout. Our claims team work hard to deliver a speedy turnaround and make the process as straightforward as possible, so it’s great to know that came through in your experience. We’re also glad arranging payment directly to your vet clinic helped make things easier.
The Frank Pet Insurance Team.
I wouldn’t recommend this pet insurance…
I wouldn’t recommend this pet insurance as I was with them for 4.5 years with my giant Newfoundland and I paid nearly £100 a month I sadly lost my boy in march and this insurance was absolutely disgusting with how they dealt with the loss of my boy and policy , They wouldn’t cover atopy condition to full premium couldn’t go any higher if you have claim at anytime don’t pay for home visits don’t pay anything for cremation and pay percentage of purchase price but only go to £1000 anything over they take for themselfs . I think you need to have a look around read the small print , expensive policy , and customer care is below 0 theres is better insurance out there and that would treat you like a valid customer.
16 de dezembro de 2025
Resposta da Frank Pet Insurance
Hi Lindsey,
Thank you for your review, your feedback is very important to us.
I’m truly sorry for your loss.
Frank is one of the few providers that allows mid-term policy adjustments, meaning you can increase your cover and add Boosters at any point during the policy term, not just at renewal. Any new conditions noted after the increase is submitted would then benefit from the additional cover.
Within the pet insurance industry, it is standard that cremation costs are not covered, and that a sliding scale applies to the purchase price of your pet, typically up to £1,000. While we understand this can never replace your beloved pet, we hope it may help with some of the costs incurred along the way.
The Frank Pet Insurance Team.
Efficient Claims Service
Fast efficient claims service. Pre-questions answered promptly.
28 de abril de 2026
Resposta da Frank Pet Insurance
Hi Chris,
Thanks so much for your review. We’re really pleased to hear your questions were answered promptly and that you found our claims service fast and efficient. Our team work hard to keep things clear, responsive and straightforward from the first question through to the final outcome.
The Frank Pet Insurance Team.
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