Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Ver mais
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... Ver mais
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I unfortunately had to make a claim on my pet insurance. Franks were amazing, wasted no time and settled the claim in full. Exceptional customer service
We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Ver mais
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Detalhes da empresa
Escrito pela empresa
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Informações de contato
100 Bishopsgate, EC2N 4AG, London, Reino Unido
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
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We’ve been with Frank for a couple of…
We’ve been with Frank for a couple of years now and I cannot fault them. It’s easy to complete a claim and they complete it within days with the money either going straight to our vets or to ourselves.
I highly recommend them as an insurer for your Dog(s) A+
3 de março de 2026
Resposta da Frank Pet Insurance
Hi Dawn,
Thank you so much for your kind review and for trusting Frank to protect your dog over the past couple of years.
We’re really pleased to hear that you’ve found the claims process straightforward and that payments have been completed quickly, whether directly to your vet or back to you. Making claims simple and fast is exactly what we aim for, so it’s great to know that’s been your experience.
We really appreciate the recommendation and your A+ rating, it means a lot to the whole team.
The Frank Pet Insurance Team.
Insured my gorgeous Labrador boy Henry…
Insured my gorgeous Labrador boy Henry through frank insurance, we have sadly lost him at 12 and half but frank were quick to settle our claim for Henry medications/vet’s visit and at home euthanasia - excess was quite high due to his age but overall would recommend frank insurance- could do with a telephone number to contact but if you request a call back they call back quickly and are responsive via email. Would use again should ever be lucky enough to have another dog in the future
27 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Hollie,
Thank you for taking the time to share this, and we’re so sorry for the loss of your gorgeous boy Henry. Losing a much-loved companion after so many wonderful years is incredibly hard.
We’re really glad we could help a little during such a difficult time by settling Henry’s claim quickly.
Just to add, we operate a call-back system so you don’t have to wait in long telephone queues to speak with someone, and we’re always happy to help via email too.
Henry clearly meant the world to you. Wishing you all the very best, and if another lucky dog joins your family in the future, we’d be honoured to help protect them.
The Frank Pet Insurance Team.
Such an easy way to make claims.
5 de março de 2026
Resposta da Frank Pet Insurance
Hi John,
Thanks for your review!
We’re really glad to hear you found making a claim with Frank so easy. We work hard to keep the process simple and straightforward, so you can focus on your pet.
If you ever need us again, our team will always be here to help.
The Frank Pet Insurance Team.
Absolutely amazing
Absolutely amazing . The staff who I’ve dealt with have been so helpful and supportive. Couldn’t ask for a better service
5 de março de 2026
Resposta da Frank Pet Insurance
Hi Graham,
Thank you so much for the lovely feedback.
We’re really pleased to hear that the team were helpful and supportive when you needed us. Providing straightforward, caring service is exactly what we aim for at Frank, so it’s great to know your experience reflected that.
Thanks again for your kind words and for choosing Frank.
The Frank Pet Insurance Team.
The company were very helpful when I…
The company were very helpful when I had to make claims, and particularly kind when our beloved dog had to be put to sleep.
5 de março de 2026
Resposta da Frank Pet Insurance
Hi Julie,
Thank you for your kind words and for taking the time to share your experience.
We’re really glad our team could support you during your claims, and especially during such a difficult time. Losing a pet is never easy, and we’re grateful we could help make things a little easier for you when it mattered most.
Our thoughts are with you, and thank you again for trusting Frank to look after your dog.
The Frank Pet Insurance Team.
Really quick settlement of bills
26 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Jenny,
Thank you for your review! We’re really pleased to hear your invoices were settled so quickly, that’s exactly the kind of smooth, no-fuss experience we aim for at Frank.
Our team works hard to keep claims simple and speedy so you can focus on what matters most: your pet. If you ever need anything in the future, we’re always here to help.
The Frank Pet Insurance Team.
Can recommend Frank
I have had awful experiences with insurance companies in the past when it comes to claiming for vet treatment. Frank pet insurance was easy to use when i needed it. The portal was straight forward and assessment fast with payout. Really no hassle and I would recommend.
24 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Bonnita,
Thank you so much for your lovely review.
We know claiming can sometimes feel stressful, especially if you’ve had difficult experiences in the past, so we’re really pleased to hear that using Frank was straightforward and hassle-free. That’s exactly how we believe pet insurance should be, simple portal, fast assessment, fast payout, no drama.
Thanks for trusting us with your pet’s cover and for recommending us.
The Frank Pet Insurance Team.
Easy quite & process
27 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Michael,
Thanks so much for your feedback! We’re really pleased to hear you found the quote process easy and straightforward, that’s exactly how we think insurance should be.
Clear options and the freedom to tweak your limits without any fuss is what Frank’s all about. If you ever want to review your cover or make changes, you can do it quickly online, or just drop us a message at info@frankpetinsurance.co.uk
and we’ll be happy to help.
The Frank Pet Insurance Team.
So much better than my previous insurance
Amazing company. I wasn't expecting much as no one around me has heard of Frank. Claims are handled super fast and reliable. Even if they don't have a phone number, they handle requests super fast through email. All my claims are made under 1 week. I used Napo before and their service is just horrendous!
Came here to say because it's super hard to insure a senior dog without having to pay excess for every bill! Which is what most big companies do (Many pets etc). Frank gave us a quote of fixed excess and cover all other treatments which works so much more worth it. I just hope my rate next year won't increase unreasonably. So far so good and highly recommend Frank!
23 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi there!
Wow, thank you so much for taking the time to share this. We’re absolutely delighted to hear you’ve found the switch to Frank such a positive one, especially after a frustrating experience elsewhere.
We know how tricky (and expensive!) it can be insuring a senior dog, so offering fixed excesses and no co-payments on our policies is something we genuinely care about. We work hard to make sure our email support and claims handling are fast, clear, and reliable, so it’s brilliant to hear your claims have been sorted within a week.
Regarding renewal, we always aim to price fairly and transparently, and we’ll let you know in good time before any changes. Thanks again for the recommendation, it really means a lot.
The Frank Pet Insurance Team.
Very quick and easy process
24 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for your kind feedback! We’re really pleased to hear you found the claims process very quick and easy, that’s exactly what we aim for when your dog needs care and you’ve got enough on your plate already.
Keeping things simple, clear, and hassle-free is what Frank’s all about.
The Frank Pet Insurance Team.
Would have liked some updates as to…
Would have liked some updates as to progress- having said that , the result was great!
19 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Katie,
Thanks for your lovely feedback.
You can track the progress of your claim anytime through your online portal, which shows each step as it moves along.
If you ever need a hand or want us to check anything, just drop us a line at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
easy to deal with and prompt
26 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Heidi,
Thanks so much for your kind words! We’re really pleased to hear you found the claims process easy to deal with and handled promptly, that’s exactly what we aim for when your dog needs support most.
We know claims are often made during stressful moments, so keeping things simple, clear, and quick is always our priority.
The Frank Pet Insurance Team.
Plain english cover
Plain English made sure I got cover needed so easy to change amounts
25 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Jacqueline,
Thanks so much for your kind words! We’re delighted to hear the quote journey felt clear and straightforward, making our cover easy to understand and flexible to adjust is exactly what we aim for.
Welcome to Frank!
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Marie,
Thanks so much for your brilliant review. We’re delighted to hear your claim was dealt with promptly, excellent is exactly what we aim for.
When your dog needs treatment, speed and clarity really matter, so our team works hard to keep everything moving without fuss. It’s great to know that’s been your experience.
We really appreciate you choosing Frank to protect your four-legged friend.
The Frank Pet Insurance Team.
Quick and easy to set up my policy.
22 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Jamie, thank you for your review and welcome to Frank! 🐾
Brilliant service
Wow so quick emailed yday paid out this morning directly to the vet!
I’ve dealt with them over the phone during this claim and email as it was the first claim and I wanted some reassurance I had done everything right, the service was fast officiant professional and tge guy on tge phone was kind and caring about my fur baby all round excellent service 🐾
20 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi there,
Thanks so much for the brilliant review, we really appreciate you taking the time to share this!
We’re so pleased to hear your claim was paid so quickly and directly to your vet, that’s exactly how it should be. It’s also lovely to know our team could give you reassurance over the phone and by email when you needed it most. We’re pet people too, so being kind and clear really matters to us.
Give your fur baby a gentle cuddle from all of us 🐾
The Frank Pet Insurance Team.
Avoid this company like the plague
Avoid this company like the plague, they will make sure that they never pay out, complete waste of money and time, they will use the pre existing condition excuse every time, they were about as helpful as a chocolate fire guard !!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Frank Pet Insurance
Hi Carl,
Thank you for your review.
When we assess a claim, our assessors use all of the information provided by you and your vet, including the full clinical history. It is standard practice across the pet insurance industry not to cover pre-existing conditions. This includes any condition that showed signs or symptoms in the 24 months before the policy started, or within the waiting period.
If you feel that the decision was incorrect there is an appeal process. This gives your vets the opportunity to submit further information that may have been missed first time around. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Frank Pet Insurance Team.
Easy convenient i have my first dog…
Easy convenient i have my first dog insured with Frank and more than happy
17 de fevereiro de 2026
Resposta da Frank Pet Insurance
Hi Jan,
Thanks so much for your lovely review and welcome to Frank!
As fellow dog-obsessives, we know how important it is to feel confident about your cover, especially with a new pup. We’re really glad you’re happy with your policy and that we could make the process simple and stress-free.
The Frank Pet Insurance Team.
Resposta da Frank Pet Insurance
Hi Shellie,
Thanks so much for your kind words! We’re really pleased to hear you found the information clear and helpful on the call, that’s exactly how we like to keep things at Frank: simple, straight-talking, and easy to understand.
If you ever have any other questions about your cover or need a hand with anything at all, just drop us a line at info@frankpetinsurance.co.uk, we’re always happy to help.
Thanks again for choosing Frank 🐾
The Frank Pet Insurance Team.
Very good!
Unfortunately had to make a claim, but thankfully, all went smoothly, and we were reimbursed what we'd paid to the vets, really quickly.
6 de fevereiro de 2026
Resposta da Frank Pet Insurance
Thank you for your review Rachel, our claims process is very efficient, putting that money back in your pocket is our priority!
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