Freesat Avaliações 

Bought a 4K recording box which developed a hardware fault after 11 months box was replaced under warranty only for same issue to occur again after 11 months. Fast forward function was glitchy the whole time jumping back to the beginning of the programme. Company not interested in obvious fault and cost implications. For the cost of replacing a box each you can get sky package! My advice, steer clear!

I’ve been duped.

Just last month I moved to a house with no terrestrial television signal, so I bought a Freesat recordable set top box.

The packaging advertised remote access via an app. When I set up the box it prompted me to register so that I could access it remotely… And yet it turns out that Freesat have removed this facility. Remote access is no longer available.

Surely that’s false advertising?

Freesat have removed remote recording and viewing on mobile app , half of the freesat now does not work !!!!

Bought a new Freesat 4K Recordable Box based on there web site advertising remote recording via the App . Only to find out that the remote recording has been dropped together with registration .
I Contacted Freesat who basically said I should have checked on the updates .
So they think its ok to still advertise the facility up to 17th July 2024 despite it not being available Shame on you FREESAT .

Bought a Freesat Arris box 1TB, and after 6 months it started making odd noises like the HDD was failing.
Not to mention the software on the box is buggy, the fast forward function skips to the start of a recording randomly if the recording is still in progress, some recordings also stop if fast forward is used too soon after starting playback. These bugs still haven't been fixed after I have the box nearly 9 months (and yes I did tell support about these). It is also of poor build quality, the plastics are cheap, the remote is ridiculous shape.

In the end I dusted off my old Humax 2000S, put a 2TB HDD in it, and it works perfectly and reliably.

I managed to start a claim on warranty but after sending the box back to the address Freesat support gave on pre-paid shipping, it is stuck in transit, the courier apparently "cannot access" the address they provided.

Nor have they sent me a replacement as they promised once I provided proof of return, so I'm down £250 quid and nothing for it.

Bought a box that took nearly 2 weeks to be delivered, developed a fault and, after a few phone calls to diagnose, was told to send back. That was over two weeks ago, and still have not had a new box sent out, it’s not even been dispatched. I will NEVER buy another box, or have any dealings with this company again.

Can no longer watch Netflix on it after just three months. The error message is incomprehensible and, as others on here have found, there is no support. A pity because, prior to the Netflix failure, I thought I’d made a smart moving outing Sky.

I have a Freesat smart TV. In bad weather channels that are delivered by satellite yield either pixilated screens or nothing at all. I tried Freesat's Chat service but every question I put was met with the response, "Sorry I can't answer your question..."
That qualified for a null-point score.

Like many others, I have been bitterly disappointed by the fact that the remote recording function has been summarily removed - their obfuscatory explanation - “Due to a change in our internal systems, we will be removing Freesat ID accounts from our platform from mid-June 2024”. I can just imagine the Monday cost-saving meeting - how can we explain our latest feature removal? Just make a bland statement, and then keep repeating it on Twitter / X until the complaints go away. I bought this expensive recorder particularly for this feature, and feel duped. One year of use, then software support removed. NOT GOOD ENOUGH.

Update, Sept 2024: I was so disappointed with the loss of the remote recording facility that I’ve sold my recorder, and bought a Humax Aura - Freeview, but with this facility. I suppose that I’m pleased to have got back half the money I spent originally. What a company! What a let-down! They won’t survive long with this performance. 😡

I have had freesat for years after dumping Sky. The Humax 1100S box was the bees knees. But had just decided to play up, so had to replace it. Bought the best one from the new manufacturer freesat have decided to use, and it is the worst body ever. The Humax controls were far superior, as were the on screen menus, and this box decides to do what it wants jumping around recordings. That’s the tip of the faults with it, except they are not faults, it is how they are designed and built. Absolutely useless. I am now looking at my options to dump freesat. They treat their customers like mugs, I don’t want to put money in their pockets. Steer clear of freesat, they have gone down the pan.

Why have you removed the ability to remotely record via the app, indeed, without this what is the use of the app. I've used Freesat for years and been very happy removing the remote record facility is a big nail in your coffin

I have happily used Freesat boxes (Humax, Arris) for years and been happy with them. In june 2023 for some strange reason, and without any notice to their customers, they removed the ability to remotely manage and control the boxes via their App.

I agree - removing the ability to remote record is absolutely ridiculous and a massive nail in their coffin. The app is much easy and quicker to navigate for the guide and to then set the recordings straight away was ideal. their app still continue to have updates though so what actually is the point of it when you cant record the suggestions? My harddrive was on it's way out and I was about to get it fixed.. going to move to something entirely different now.

I have to add my disgust at Freesat removing the ability to record from the app. Sometimes when I'm stuck in a hospital bed and can't watch TV I would use this facility. It was also useful if I wanted to record a programme or series without turning the TV on.

The reason for this? My Humax box takes around 2 minutes to get through the opening process and I can successfully access the programme guide.

Shame on you Freesat for not even consulting the users.

Freesat have removed the remote recording function that I used all the time. It's now useless. Very disappointed.

Getting less channels repeating programs is constant, for the price of the box without the dish is a joke for the rubbish! that's in it ,there's more selling channels than programs, the film channels are crap now as well if I could afford to get rid I would.

awful company to deal with, terrible customer experience, ordered a refurbished free box from these, started off okay, then their delivery company lost my box, and it could not be found in the warehouse or anywhere contacted Freesat regarding this found they did not want to take ownership of the problem at first, Had to phone them numerous times to get a refund in the end, spoke to one of their staff Who informed me that they could not issue a refund until they receive the box back, when I’ve been previously told by them and the delivery company that the box has been lost,?!, Also found certain members of their staff very flippant about my concerns, Had to then send them an email with my concerns as a complaint with a reference to contacting the financial ombudsman If I did not receive a refund shortly, this then seem to achieve the desire result as I got a refund a couple of days after, this is a ridiculous situation just to get a refund, and I will not purchase Their products again due to this, I would also give a 0 Star if I could as I feel my concern should’ve been dealt with straightaway and I should not have had to chase this, They also need to sort out their app, as this still does not record on my Current Freeview box, what I have at present,,

I bought a Freesat 4k recordable box in December. Since then I have had nothing but problems. After a couple of months, it wouldn't turn on and I had to disconnect all the cables and leave it for 10 minutes before I could reattach the cables and it would then turn on but I had to do this frequently. Then the Recording menu item kept disappearing. Again I had to detach the cables, wait 10 minutes, then power it back up. The next problem was that the Recording menu item vanished so although it was recording, I couldn't watch any of my recordings. Contacted Freesat who said to do a full initialisation of the box. Did that and the Recording menu item reappeared however, when I selected a program there was no method of recording it. I could set a reminder but that was all. Freesat said that the box was faulty and they would replace it. However, since I had taken the box to use on my holiday in France they said it invalidated the guarantee and they would do nothing.
I had a Humax box before which never had a problem. Unfortunately they don't make them anymore. I would never ever recommend a Freesat box to anyone. The build quality seems ok but the software is appalling.

I switched to Freesat in August 2023 as I have no aerial and my free to view Sky box and remote were faulty. I just bought a basic Manhattan SX box and remote control which was easy to set up.
I registered it on 31/8/2023 so it still has 14 months left on the warranty. I am fed up though with the low quality box and remote control and the repeated glitches, channels disappearing, and repeated ' no signal' message on loads of previously watched channels. Also having seen the awful customer service reviews I plan to simply 'bin the box' and invest in a reconditioned sky box and remote control.
If you are thinking about Freesat maybe just think again.

My Arris Freesat PVR started playing up a few months ago after about 4 years. The drive finally failed to respond to the reboots and left me with solution options which all failed. I rang Freesat and spoke to a helpful guy who suggested I buy a replacement drive through “Freesat Spares”. It took time for them to come back to me, so I range Freesat’s helpline again to check I had the right details. The 2nd Freesat rep I spoke to was clearly furious I had heard about “Freesat Spares” from his colleague, and started asking for my details: But why should I spend £239 for a new box after only 4 years when a new drive would cost me only £43? So, I hung up on him. Clearly, Freesat don’t want you to know their rubbish Toshiba disk drives will fail after 4 years – and they want you to replace you Arris box, because that makes them money. “Freesat Spares” solved the whole problem and I changed the drive easily to a better quality Seagate drive with the tool kit they included in the £43 price!