Being charged didnt use card got charged for not using because set a high amount for the month. Dont use this company and they take money every week other companies out there which donot charge. I... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver mais
A empresa respondeu
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver mais
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Escrito pela empresa
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Informações de contato
PO Box 6139, WV1 9RQ, Wolverhampton, Reino Unido
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,8
Muito Bom
541 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da fuelGenie
Hi Derrick Edgerton,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Prompt action taken on my request
9 de abril de 2026
Resposta da fuelGenie
Hi Air Care Compressors Ltd,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Salokhiddin Abdushukurov,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Great business fuel card
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen so much. Would not hesitate to recommend them.
2 de abril de 2026
Resposta da fuelGenie
Hi Scone Scaffold Solutions,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Mr Brown,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
The speed which you actioned my request
23 de março de 2026
Resposta da fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi there,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Anthony Batey,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very good fuel cards but need more…
Very good fuel cards but need more places to use them
15 de janeiro de 2026
Resposta da fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi there,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Richard,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Paul Richardson,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Shocking customer service
They ignore your emails, then have the audacity to say we didn’t receive them & charge you (multiple) £49 late fee’s.
Customer service exactly as it shouldn’t be done!
20 de novembro de 2025
Avaliação não solicitada
Resposta da fuelGenie
Hi, thank you for your comments.
I can see that you’ve already spoken with a member of our credit management team and that the two late payment fees have been waived as a gesture of goodwill.
We’re sorry to hear you felt your emails were ignored, if you could contact us on 0345 371 2490 with more information about when these emails were sent, we’d be happy to investigate this further.
Many thanks,
The fuelGenie Team
Resposta da fuelGenie
Hi David Crawford,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Christopher Brownlie,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Intuitive app and great service
Good service, accepted everywhere I need the card to be. Intuitive app and easy to manage a fleet of cards.
15 de setembro de 2025
Resposta da fuelGenie
Hi Daniel Gould,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
My query was answered quickly and…
My query was answered quickly and efficiently.
8 de setembro de 2025
Resposta da fuelGenie
Hi Rowan Mill Ltd,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
They attempted to charge £50 for a…
They attempted to charge £50 for a missed payment !
31 de março de 2025
Avaliação não solicitada
Resposta da fuelGenie
Thank you for your feedback.
Unfortunately we can't locate your account from the information provided, so in order for our team to investigate your concerns further, please contact us at enquiries@fuelGenie.co.uk with your account number and associated reference numbers, along with a description of the issue.
Many thanks,
The fuelGenie Team
We decided to close our account…
We decided to close our account primarily because of the poor customer service. The call handlers were disinterested, unhelpful, and showed no urgency in resolving issues. On top of this, we constantly had to wait weeks for new or replacement cards to be issued, which was frustrating and inconvenient. Despite years of spending and paying on time, they refused to increase our credit limit, which showed a lack of support for loyal customers. Overall, the service was far from user-friendly, and we would not recommend this company.
27 de agosto de 2025
Avaliação não solicitada
Resposta da fuelGenie
Hi there, thank you for your comments.
We're really sorry to hear your experience is not what we'd expect for our customers, and we'd like to investigate your comments some more.
Unfortunately we can't find your account from the information provided in your message, so would it be possible to send us an email to enquiries@fuelgenie.co.uk, along with your account number as a reference, with further details of the dates and times you have experienced the issues, and we'll do our best to investigate further.
Many thanks,
The fuelGenie Team.
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