Furniture Village - Bristol Avaliações 

I would strongly advise against buying a bed from Furniture Village based on my experience. The bed delivered to my home was of noticeably poorer quality than the one we were shown in the showroom.

I purchased a bed on 9 April 2026, which was delivered on 7 May 2026. Within four days of delivery, I reported several defects, including a misaligned ottoman frame, poor stitching and stretching of the headboard fabric, stains on the headboard, inconsistent quality of the bed feet, and a mattress that has still not fully expanded despite following the installation instructions.

Since reporting the faults on 11 May, I have contacted Customer Care, visited the Leeds store, emailed the General Manager, and dealt with the Customer Experience team. I have also provided the requested batch label and all the information they asked for.

Despite nearly two months of emails, phone calls and repeated follow-ups, the complaint has still not been resolved. Communication has been poor throughout, and I have repeatedly had to chase for updates myself. It feels like nobody at Furniture Village has taken ownership of resolving this issue.

The final straw came yesterday when I was told that the manufacturer was only prepared to replace the headboard. My complaint has never been limited to the headboard; I reported faults with the entire bed from the beginning. After waiting almost two months, this is simply not an acceptable solution.

The most disappointing part has been the customer service. My family and I have purchased several items from Furniture Village over the years, but this experience has completely changed my opinion of the company. I am still making monthly payments for a bed that I do not want to keep because of its poor quality.

If this is how Furniture Village handles genuine complaints about faulty products, I cannot recommend buying from them.

Great experience from ordering to delivery.

Helpful, friendly staff.

Our sofa arrived when it said it would and Kris and Sancho were great. Very efficient and friendly. Nothing was too much trouble. Highly recommend.

Well done Furniture Village.

Very helpful Assistant who took his time explaining everything and was not pushy. He was there when we needed advice but did not pressure us

Great customer support from Paige P . Who dealt with my complaint and is sending a specialist to look at the problem and go from there .

Good customer service and excellent delivery men

I am totally disappointed and very upset! It took 10 weeks for my table and chairs for my table and chairs to arrive which should have take 4 weeks! Only to find when delivered that the wrong table height was delivered! It should have been a bar stool height table but they sent me a kitchen dining table height .i am now having to wait a further 4/5 weeks minimum.I will not be buying anything else from furniture village and will be advising yourself and others to stay away

We had a fantastic experience with Furniture Village from start to finish.

A special thank you to Shirley at the showroom, who was incredibly kind, patient, and knowledgeable. She took the time to answer all of our questions without any pressure and made the whole purchasing process smooth and enjoyable. Her excellent customer service really helped us choose the right beds for our family.

We'd also like to thank Geoff and Pete & another guy (donno his name-Sorry !! ), who delivered and installed our beds. They were punctual, friendly, and extremely professional. They went above and beyond by helping us dismantle a difficult shelving unit before installing the beds, which saved us a lot of time and prevented what could have been quite a stressful situation. Nothing seemed too much trouble for them.

It's rare to receive such consistently excellent service from both the sales team and the delivery team. Thank you, Shirley, Geoff, Pete & all, for making the whole experience so easy and enjoyable. We would happily recommend Furniture Village to family and friends.

David & Robbie from furniture village just delivery my new sofa bed. Top service all round; punctual, good communication throughout, careful during installation, and very friendly!

Very happy with the service, would recommend!

No pressure when purchasing. Sales rep was very helpful. I was kept up to date with delivery times and the installation guys were very professional.
My dining table and chairs are exceptional quality. Love them!!

Sofas have arrived. Earlier than expected and look better than remembered. Really pleased with them. Cribbs store Bristol - Charlie was great, she was helpful not too salesy just happy to answer our questions.

Lovely delivery team. Respectful of property. Resolved a missing pillow issue but when I checked the pillow delivered in the night they had delivered a soft not medium. Still waiting for update a couple of days on.

Great service. Professional, but not pushy. Sofas delivered on time and very helpful in getting the sofas in the right place and working correctly. Well impressed with Furniture Village and would highly recommend 👍

Charlie was very friendly listening to my requirements without pressure selling. She seemed to be very confident about the products on offer in store and answered all my questions couldn’t have been more helpful. Very pleasant experience didn’t expect to find the perfect sofa for me so quickly! Wanted to see and feel product not just order on line without being able to try for comfort etc. many thanks Charlie well done your customer care is exceptional. Hope delivery etc has same effort attached!! X

From visiting Furniture Village in Cribbs Causeway, Bristol to receiving our bed today has been nothing but first class.
We had the help and advice we needed in store, also from making a query by phone to it being delivered and put insitu. The guys who delivered were very courteous, taking their shoes off before going into the bedroom and asking if we were satisfied with the bed before they left. Could not recommend the store more - excellent service and excellent staff, thank you!

Paula was amazing in the cribs store. Helped us find the brand of sofa we had seen online explained the cost etc and gave us a material chart so we could choose our colour. Offered a hot drink, then left us to talk amongst ourselves to make a decision. Once confirmed the one and colour she explained the after care which we were very happy to have. In all a great experience.

Having made a phone call to the Bristol store where I had originally placed the order, Natalie was the person that dealt with my question. She was both friendly and efficient, being quick to investigate the issue in relation to my order and equally as quick to sort out a solution.

If I could rate lower than a 1 star I would.

We spent £4000 on two sofas in September 2025. By May 2026 the seated cushions have failed and are very bumpy and in poor condition.

We filled the store guidance on maintenance and how to look after the cushions.
We emailed the store and were told to speak to customer service.
We emailed customer service and got no reply.
We went to the store and were told they couldn’t help, email customer service.
I emailed the store manager and two customer service emails.

Among the final three we got a response stating it was normal ware and we’d likely not been taking care of the cushions correctly.

We’ve basically been told it’s normal for a sofa cushion to be bumpy and uncomfortable after 8 months of use, keeping in mind it’s a £2000 sofa.

I will take this further but I would strongly recommend that anyone considering buying a sofa from furniture village re thinks and shops elsewhere.

My previous sofa was from DFS and the cushions lasted 6 years with very little ware.

I’ve added the following in response to your standard copy and paste reply you sent out to this review - the poor customer service (aftercare) and slopey shoulder response is what’s led to this negative review!

You were left to browse and have a good look around. Nobody pounced on you, the minute you entered the door.
Charlie was very informative, helpful and answered any questions. She kindly delivered the samples to our home, to help make our mind up.
We were very happy with service.