Furniture Village - Chelmsford Avaliações 

1.394
•
O TrustScore é 5 de um total de 5

4,8

Unit B, Clock Tower Retail Park, Westway, CM1 3BG Chelmsford, Essex, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We want to say a big thank you to Matthew and the rest of the staff at the Chelmsford store. We told him what we were looking for & he pointed out a few options plus some new sofas that had... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was probably one of her most indecisive customers ever, but Caroline was very patient with me, and went over and above to make me feel comfortable, even made me a drink with a cookie. It took me 2 d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a really great experience at Furniture Village. Tammy was incredibly helpful and made the whole process so easy. She was friendly, knowledgeable and, most importantly, not pushy at all, whic... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tammy was a pleasure to get to know whilst purchasing our new sofa. Very informative, helpful and nothing was too much trouble. Absolute star, very lucky to have as a valuable member of staff. 🤩


Detalhes da empresa


Informações de contato

  • Unit B, Clock Tower Retail Park, Westway, CM1 3BG, Chelmsford, Essex, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,8

Todas as avaliações

(1.394)

64.203 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience in store

Great experience in store, Lynn made purchasing our new sofa so easy, left us to browse and supported when we had made a decision. Quick and easy process, will return for our next furniture purchase

27 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Great service with delivery guys really…

Great service with delivery guys really helpful but the rest of service
Awful. We had a change circumstances beyond our control I spoke to store to see if they could delay it they where very rude and unhelpful we have now had to store it in a garage. I can believe if a issue you can’t delay it before it has been sent very bad

26 de junho de 2026
logotipo da Furniture Village - Chelmsford

Resposta da Furniture Village - Chelmsford

Good morning,

I am very sorry to learn about the difficulties you faced when trying to delay your delivery due to unforeseen circumstances. To allow us to look into this for you, please email us at myexperience@furniturevillage.co.uk with a copy of your review, 9 digit order number, full name, billing address and postcode.

Kind regards
Kyraa

Avaliado com 5 de um total de 5 estrelas

Picking a sofa at Furniture Village

Friendly staff without being pushy.
Great range of sofas and chair to choose from.
Lyn answered all my questions so I understood my options.
Good range of prices which are competitive with other furniture shops.

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AMAZING experience

AMAZING experience! Such a stress free experience especially with the help of Tammy. We didn’t really know what we were looking for but she really assisted us with it, let us have time to think and talk it through. She really let us know the bargains we had available and it was so so helpful

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Care at Furniture Village

I recently visited Furniture Village in Chelmsford with my partner to purchase a new mattress, and we had an excellent experience thanks to Patricia.
From the moment we arrived, Patricia welcomed us warmly and demonstrated genuine professionalism. She took the time to understand our preferences, carefully listening to what we liked and didn’t like, and guided us through a range of options without any pressure.
We tried several mattresses, and throughout the process she remained attentive, patient, and incredibly helpful. Her knowledge and guidance made it much easier for us to narrow down our choices and feel confident in our decision.
Patricia also ensured that the purchase process was smooth and completely stress-free, which made the whole experience even more enjoyable.
It was truly a pleasure having her assist us, and we would highly recommend seeking her out if you are visiting the store.

14 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Buying a suite…

The sales lady Patricia was very patient while we changed our minds over colour and made spending quite a lot of money really easy

12 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tammy served us today

Tammy served us today, very helpful and informative. Coffee & cookies were a lovely thought. Not pushy sales and was on hand if we had any questions.
Great service, thank you

14 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience at the Chelmsford store

Patricia at the Chelmsford store was very friendly and helpful, and spent a considerable amount of time assisting me in making the right decision.

She provided me with all the information about the products. Would recommend!

13 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service by Patricia 🥰

I have just moved and went shopping with my sister for a new sofa, just looking to see what I liked.
Patricia was amazing! Helpful and gave us the information we needed without being pushy.
We continue to look in the other furniture/sofa shops but could find what I liked so came back..
Patricia saw us again and joked "have you been to the other shops" whist I was sitting on the sofa which I liked.
Patricia was again very helpful with all information on the sofa, so I brought it.

And after all the paperwork was done my sister then saw some lion pictures, which she then brought.

A very happy and productive afternoon out. 😁

12 de junho de 2026

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