Steve the sales consultant was really helpful from the start. He explained about the different qualities of leather and all the advantages and disadvantages of them, which helped us to make a choice... Ver mais
Localização
Trocar localizaçãoDeva Retail Centre, Stendall Road, CH1 4LU Chester, GB
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Veja o que dizem as avaliações
My parents and I and a great experience with your store today Dave was very knowledgeable and friendly We really enjoyed our coffee and cookie while we mulled over our decision We only ca... Ver mais
Ive bought from FV a fee times recently. The staff are great. Very friendly and knowledgeable. This time was no different. All I would say though was that I felt the whole sales process was very... Ver mais
Absolutely fantastic experience at furniture village Chester store this evening. Terry was fantastic, and gave us so much of his time and advice. He was extremely helpful and went over everything we n... Ver mais
Detalhes da empresa
Informações de contato
Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Reino Unido
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Chester branch of Furniture Village
Paul at the Chester branch was immensely helpful. He researched and found online exactly what we were looking for and negotiated a discount on delivery cost. Very pleasant to deal with along with the other friendly staff in this branch.
Great customer experience
We have bought at Furniture Village before so it was our go to place for a new dining table & chairs.
Debbie Jeffs looked after us from start to finish explaining sizes & prices gave us space to make our decision.
Many Thanks Debbie
Excellent Service & Goods
We were given coffee & freshly baked cookies. They didn’t do the hard sell. We ended up seeing everything we wanted and bought a dining room table & chairs plus a settee with 2 snuglers and 2 stools. We also bought the care package and they have everything in stock. we also managed to negotiate the price. We are now excited to have everything delivered.
Lovley service,funny and lots of coffee…
Lovley service,funny and lots of coffee and cookies… what’s not to like
Pode usar a ajuda de IA para as respostasVer mais
Order delivery
We ordered dining table set, sofa bed, rug and bedside lamp on 17th July. We required them to be delivered ASAP. Therefore we had to select items that are in stock, not our first preference. We were told items will be delivered in a weeks time. However, we had to call again and again to get the items delivered by 25th (it was scheduled for early August).
It would be better if customers were told exact date of delivery during purchase without making them frustrated.

Resposta da Furniture Village - Chester
Debbie at the Chester branch was very…
Debbie at the Chester branch was very helpful and I love shopping at furniture village the quality is amazing.
Dave was very helpful explaining all…
Dave was very helpful explaining all the things we needed to know and the shop have lovely furniture at good prices
Debbie was so very helpful and very…
Debbie was so very helpful and very knowledgeable. Took her time and she was not overbearing.
Product advise excellent
Excellent customer service from Helen at the Chester branch. We needed a smaller settee and her guidance was a big selling point. No pressure, not rushed and we took our Springer Jess who was also made welcome. Also fresh cookies to eat on way home! This is our second buy from them and would recommend.
Very friendly and willing to help without being pushy
Very personable sales people not pushy but very willing to help and give us space to make an informed decision.
Jonny the Sales Manager was especially friendly and competent.
Great customer service, welcoming store
Very welcoming store, had the wardrobe we wanted to view on display. Paul from the Chester store took us through the options and even called the model rep to get us more options. Great service, offered us a friendly coffee and took time to explain there process. Thanks again!
Left me alone so I had time to make up…
Left me alone so I had time to make up my mind. Offered me a hot drink but didn't SELL. Offered help when I requested it.
Knowledgeable staff
Was not kept waiting to be seen to. Staff member was very knowledgeable and talked us through all options. Great service and would highly recommend.
Sales advisor was extremely helpful…
Sales advisor was extremely helpful friendly and professional
Good communication
Great product
Great product, great price, and fantastic install team and sales staff
Just in furniture village Came to look…
Just in furniture village Came to look at beds Terry came over and helped us We decided to buy a bed and a mattress Terry was most helpful I have bought a lot from furniture village cause the service is always good and quality is excellent.
Friendly helpful service and…
Friendly helpful service and knowledgeable sales person.
Really helpful staff
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