Furniture Village - Leeds Avaliações 

Today we purchased the “Dinky” settee in a beautiful deep blue colour from Furniture Village and we wanted to recognise the outstanding service we received from Richard.

Before visiting Furniture Village, we were actually quite certain that we would be purchasing a settee from another retailer. However, the experience we had there felt cold and impersonal, and it seemed as though very little effort was made to even engage with us, let alone help us find the best purchase for our want/needs.

Meeting Richard completely changed our plans.

From the moment we spoke with him, he was friendly, approachable, knowledgeable, and genuinely interested in helping us find the best settee for our needs. What stood out most was that he never felt like a salesperson trying to sell us something. Instead, he took the time to understand what would work best for us, answered our questions thoroughly, and offered honest, thoughtful advice throughout the process.

Richard’s patience, professionalism, and attention to detail made the entire experience enjoyable and stress-free. He listened carefully, explained our options clearly, and gave us confidence that we were making the right choice. We genuinely felt valued as customers.

In fact, Richard himself was a significant reason why we chose to purchase from Furniture Village rather than the retailer we had originally intended to buy from. The difference in customer service was remarkable, and his commitment to helping us find the right settee—not simply making a sale—made all the difference.

We are absolutely delighted with our Dinky settee purchase, cannot wait for its delivery and couldn’t be any happier with the service we received. Richard is a real credit to Furniture Village, and we hope his exceptional customer care receives the recognition it deserves.

Thank you, Richard, for making what could have been a routine purchase such a positive and memorable experience. I hope this review makes it back to whomever necessary to let your amazing service be recognised and I hope it makes it back to you too as you’re “sitting reading it in your slippers”. Thank you also for your patience with our jumpy daughter 😂.

Thank you Richard!
Amy, Daniel and Melody

We we're made exceptionally welcome and not rushed into making a decision regarding the type of furniture we required.
Nothing appeared to be too much trouble and we felt that the whole experience had been enjoyable.

We were helped by Mike who was really helpful and took his time to explain the options and all the details. Nothing was too much trouble. Great service

Very welcoming Courtney look after us adviised us and helpful with everything we look at would shop there again 10 out of 10 thanks

I disliked the extortionate price to buy a headboard that cost £288 for one with struts but a ridiculously expensive £650 for one where wood which went to the floor and is largely unseen and has no upholstery on it barring the sides.
I simply cannot understand how it can be even more than double the price it just doesn’t make any sense. Plus for what you are buying even £288 was expensive.

Great service from Mathew.

Ordered two beds, leather sofa and wardrobe had bad experience regret it very cheap quality paid lots of money had greenty as well wardrobe door has stuck to open it turn bind can't open the door delevred was in march two months ago very disappointed furniture Village customer service is really bad not sort out the problem Sent them images complaints our sofa beds and wardrobe still waiting for them reply to me called them many times I wish couldn't buy anything from furniture Village cheap rubbish quality bad customer service not helping me

Saw what what we wanted online, but wanted to see actual colour. Went in store, salesman found the item, it was the ideal colour. Put a deposit down, then paid in full the next day, when we had more funds in the bank. Salesman was very helpful.

Mike was brilliant today offering advice and guidance on purchasing our new dining table and chairs. Very helpful and took the time to explain everything in detail, without feeling pressured for time.

We bought Dining table, Dressing table and Bedside tables from here and all are good. Delivery was absolutely fantastic , they assembled and made sure it's fine, Thanks to Delivery team of Ellis, Brandon and Felix who patiently wait for us before our arrival for Delivery

The delivery lads were great

Wasim at the Birstall understood what we were looking for and helped us shortlist the best dining table for our family. There were so many to choose from.. he was brilliant!

Mike was very attentive whilst I was looking at the different products. Offering help and assistance when required. He understood that I was looking at other options as well. But in the end it was his professional approach that made decide to come back and proceed with my purchase.

Friendly knowledgeable staff.

Staff very helpful and informative pleased with the service i received

On entering the Birstall branch we were greeted and left to browse the showroom, we was looking at sofa's and when we found one that we were ,interested in we got chatting to Richard Hurford who was very friendly (even made a decent coffee), talked us through everything and even did us a good deal, after making the purchase we decided to have a look upstairs at beds where we were met with Hiffy Laher who pointed us in the right direction for our needs again talking us through the different bed setups, needless to say he did us a good deal on an already discounted bed,other than an empty bank account now we were very pleased with both sales and purchases.

I thought the showroom was lovely and spacious, so many sofas to look at.
When i chose which one I wanted the sales man who dealt with it was very friendly, polite and professional, the transaction went through very smoothly, very impressed.

Really helpful and no pressure

The staff were very pleasant and helpful

Great experience. Mixhael was lovely, very knowledgeable and helpful. Felt in good hands , could explain the situation and discuss options without any pressure to buy.
We chose a lovely sofa, and are returning soon to purchase a divan bed and some lights.