Had a few issues with my order which was totally my fault, but the lovely Greeshma at Fushi sorted it for me no problem! This is why I shop with Fushi, as all their products are outstanding & their cu... Ver mais
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The representative Greeshma was so very helpful with my myriad of issues when conducting my latest order, and as a small growing business they gave me such good, real human service and consideration... Ver mais
I'm 66yrs old and received a joba joba oil as a sample after purchasing the melon oil which made a huge difference in skin on legs. I used the joba joba oil on dry skin on face and found it helped and... Ver mais
I have made an order of number of products (which I am only about to use) ,however, a post office who was delivering my package claimed to deliver it, and it was not, I contacted a company after two w... Ver mais
Detalhes da empresa
Escrito pela empresa
We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.
Informações de contato
Fushi Wellbeing Ltd, Unit 9, Roslin Square, Roslin Road, W3 8DH, London, Reino Unido
- https://fushiwellbeing.com/pages/contact-us
- www.fushi.co.uk
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
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Unethical practices.
Unethical practices.
They won't inform you if one item in your large order is out of stock (all showing as in stock on website). Terms say they aim to ship in 1-3 days.
Nearly 2 weeks later, nothing has shipped so forced to contact them. Promise will ship next day, 3 days pass, nothing shipped.
Contact again to cancel as been 2 weeks since order placed, 10 working days. No contact, no shipment.

Resposta da Fushi Wellbeing
Excellent quality products
Excellent quality products, neatly hand wrapped in nic packaging.
Products feel nice in the skin, very please with it
I love Fushi products
I love Fushi products. I use the Jojoba oil to cleanse, the facial radiance oil in the day, vitamin E oil at night and I take a spoonful of the evening primrose oil every day for hormones and they are all fantastic. The customer service is always incredible and they are also very knowledgeable on products.
Item didn’t arrive and Royal Mail sent…
Item didn’t arrive and Royal Mail sent me no updates after attempting delivery unsuccessfully.
Messaged Fushi via email and reply was prompt, helpful and supportive.
I like companies who take a customers needs seriously even though it was a very good deal at a low cost to begin with.
Will have no hesitation to order from Fushi again 🫡
Customer Service and Product
Great products; carefully packaged; promptly delivered; and clear and responsive communication. Thank you!
I bought 2 bottles of Castor oil from…
I bought 2 bottles of Castor oil from Fushi and was very surprised as it arrived today (Friday) and I only ordered it on Wednesday. I did pay 1st class but still did not expect it today so well done Fushi. I got 2 bottles for a fantastic price and its organic. I will be coming back for the cherry lip oil. Thank you!
Fast response to my enquiry and solve…
Fast response to my enquiry and solve the issue so quickly such great customer care and service. Not forgetting, great quality products.
Why should you avoid buying from Fushi?
Why should you avoid buying from this company?
I absolutely needed a Castor Oil suitable for food use. So I contacted this company and they confirmed via email that theirs was “food grade and passes through rigorous quality process to ensure the highest standards”. So, I bought (through Amazon Germany) 3 bottles of Castor Oil, and 2 of them arrived with the security seal clearly “pierced.”
The company claims first that “all of our products leave us sealed and in perfect condition, so please be assured that the contents are safe to use”. And continues with this argument: “the seals on our products sometimes break during shipping due to changes in pressure or movement of the packaging.” Big lie and in NO way possible. In my case, there are clear signs of intentional puncturing that have nothing to do with shipping. It is clear to me that this company has to be avoided since they are lying to the customers.
I'm sure that the bottles were originally punctured elsewhere due to: lack of quality control, worse yet, another dissatisfied customer returned them, and they decided to repackage them carefully to make a good profit?
Furthermore, castor oil per se has no chemical or physical properties that could cause such punctures.
I am deeply disappointed. I won't be able to use these 2 bottles and I won't receive any compensation. I lost my money.
Who in their right mind would use a food grade oil in that condition? Only a lunatic would dare to do such a thing!!! So I lost my money buying a used product from a company that clearly is lying to their customers!

Resposta da Fushi Wellbeing
Customer care is fantastic
Customer care is fantastic - warm, personal and helpful.
Just totally delicious for your body!
Just totally delicious for your body! In every way Fushi products nurture and support your wellbeing. Beauty products, oils, herbal support, ethical business....I 100% recommend this company.
Excellent customer service highly…
Excellent customer service highly recommend, placed an order for the organic castor oil along with the eye cream I changed my mind on the eye cream before my order was dispatched, I sent a quick email with my reference number requesting to remove the eye cream quick response was done right away and a full refund was issued, I also love the products from here genuine organic oils that I just love
Excellent customer service
Excellent customer service, my question was answered within a couple of hours.
High quality products, I’ve bought flaxseed oil and black seed oil and very pleased with both.
Synthetic HPMC capsules cause wheezing and severe bloating
Fushi claims to be pure and natural but they wrapped their supplements in hydroxypropyl methylcellose (HPMC) this is a semi synthetic polymer derive on wood pool that turns into thick sticky plastic light gel in the gut after using several bottles of suffered persistent respiratory wheezing intense a abdominal bloating. My body is correctly rejecting the synthetic delivery method. It is a total contradiction to sell organic herbs inside an industrial grade synthetic shell that causes physical distress. I’ve stopped all sushi capsules immediately if you have sensitive system avoid these HPMC shells they are an unnecessary irritant.

Resposta da Fushi Wellbeing
I absolutely adore Fushi
I absolutely adore Fushi! Big fan of all the things I have bought and have on subscription. Love that they are all natural and they work.
Menopause is finally calm after taking Fushi Menoharmony. Cherry lip oil served me well while in hospital, no dry lips! Castor oil is amazing. I have most of their gorgeous oils and will keep buying till I have them all! Highly recommended beautiful products. Amazing company and staff. Thank you Fushi!!
Excellent service
Excellent service , quick delivery. Brilliant products that are not full of filler and actually work
The Kansa wand is amazing
The Kansa wand is amazing , I get a lot of tension in my neck that causes horrible headaches. this has helped me so much I use a little black seed oil an it just slides all over my neck iv gotten rid of 3 headaches so far in under ten mins
Im so glad I bought this
(genuine review ) I don’t post any bullshit lol
New Customer..
First time using this company. I had reason to contact them re my order. Their response was prompt and more than acceptable.. Thank you..
Great products
Great products, lovely organic aloe vera juice. The best I have ever found! :)The three star review is because the whole experience is let down by using Royal Mail to deliver. So many companies are going over to couriers because they are so much more efficient. They provide live delivery feeds and status updates. Seriously, Royal Mail do not deserve our support. They are inefficient and unreliable.
Yummy vegan ghee
I love their vegan ghee, it is absolutely delicious — rich, flavourful, and a fantastic cruelty-free alternative that I’ve genuinely loved using.
I also want to highlight the outstanding customer service: the team was kind, responsive, and handled my concern quickly and professionally.
A brand that combines great ethics, great taste, and great service — thank you again!
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