Fusion Consulting Group Avaliações 

36
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I’ve been a client of Fusion Tax for a long time - 8 years - but the last year and a half I have experienced a downward spiral of service standards. There has likely been a high volume of turnov... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fusion were appointed to sort out a tangle of issues with CGT. It was made worse by HMRC getting their wires crossed and either not answering the phone or pushing us round their departments. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

From my very first point of contact with them Fusion Consulting have been none other than knowledgable, prompt, consistent at backing me up with my day to day business needs required with their vari... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of working with Fusion who we decided to appoint for our FDD for a new acquisition we have since completed. Jack, Jeetesh, Adam and Matthew were all very helpful, professional and e... Ver mais

Detalhes da empresa

  1. Escritório de Contabilidade
  2. Consultor Financeiro
  3. Advogado de Práticas Gerais
  4. Recrutamento
  5. Conselheiro fiscal

Escrito pela empresa

Helping private clients and fast-growing businesses achieve their goals. Our team of in-house advisors work together. Uniting our skills we help our clients across a wide range of services, including tax, accountancy, financial advisory, law and recruitment.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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3,6

Todas as avaliações

(36)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Reliable and knowledgable Fusion Team…

From my very first point of contact with them Fusion Consulting have been none other than knowledgable, prompt, consistent at backing me up with my day to day business needs required with their various departments (Tax, accountancy, law)
They are reliable and do know to make themselves available when you make
the request.

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very Disappointed

We initially reached out to Fusion for advice on our full portfolio of taxable incomes. Fusion responded with a very comprehensive and detailed proposal, which I was quite pleased with. However, when I inquired about their pricing, I felt uneasy as it was extremely high. After expressing my concerns, Fusion revised their price, reducing it considerably. This significant reduction raised some alarm bells, but I chose not to act on them at that time.
Fusion then requested 50% of the payment upfront and produced a report that was very generic. They later provided the cost to implement their plan, which was again very expensive. I went back to them, and once more, they drastically reduced their costs. This time, I trusted my instincts and decided not to proceed with their services any further.
After all payments were made, the TikTok-famous advisor was not very forthcoming in replying to my emails, and I had to chase them on numerous occasions to get a response. As a business owner, I feel disappointed in myself for allowing this situation to occur. I urge anyone considering using Fusion Consultancy Group for their services to tread with real caution.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Fusion Consulting Group

Resposta da Fusion Consulting Group

Dear Darren
We appreciate you taking the time to share your experience with us.
We are pleased that you found our proposal satisfactory and note that through the scoping process we adjusted our fees to fall more in-line with the revised scope and your budget.
We do request 50% payment on account which is the norm in our industry.
Our tax reports set out a number of different options and we refer to tax law where appropriate to demonstrate alignment with the relevant guidance.
I understand that our tax advisor went through all the scenarios with you which you were happy with. We then produced a tailored specific action plan on your chosen structure as agreed. At this point we provided a fully costed implementation plan.
It is impossible to provide costs for implementation before the discovery and fact find have taken place and the advice has been given.
We regularly test the market to ensure our pricing remains competitive and our clients are free to take our action plan elsewhere for implementation after the advice has been given.
All of our clients are assigned a tax advisor and client services executive to ensure there are multiple points of contact, and after checking with the tax advisor and client services executive assigned to your matter, they are both unaware of any emails being unanswered, but they have reached out to you directly to ensure that you have everything you need.
Best Regards
Jack Morris, Head of Client Services

Avaliado com 1 de um total de 5 estrelas

Do not use them

Do not use them; they are just good on social media

Saw these guys advising people on instagram, actually thought they had some great content and thought they might actually be able to help me. After a very basic first meeting, and forcing us to make first payment, after making first payment, they sent as a generic document that spoke about points that we never discussed they provided no advice no support. After raising this complaint, stating that the advice was generic and irrelevant to us, they did not listen to us and instead started to chase us to make the final payment. We said we do not mind making the final payment, but we need our advice. They then ignored all our emails and they then tried to take us to court for the final payment. STAY WELL AWAY THEY DO NOT CARE ABOUT YOU THEY ONLY CARE ABOUT THERE MONEY!

23 de outubro de 2023
Avaliação não solicitada
logotipo da Fusion Consulting Group

Resposta da Fusion Consulting Group

We were disappointed to read your negative review, and apologise for the delay in public response as following our positive conversation back in April we were unaware that you had posted this.

We presume that this was posted before your matters were resolved, but as discussed we take all feedback onboard and are glad that this was resolved positively and that you were happy with the tax advice provided.

Avaliado com 5 de um total de 5 estrelas

The service was excellent

The service was excellent. I had swift replies to my emails and the person i dealt with was very friendly and helpful. I was attended to right away and helped with my matter. I can definitely recommend Fusion Consulting.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A+ Service - Extremely happy

We've worked with Fusion for many years, and they've always provided an outstanding service, assisting us with everything ranging from legal advice to general consulting. Their team of advisors are excellent, and ensuring they can help their clients is the number one priority. I'd highly recommend.

26 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Multiple services at a high standard

I had the pleasure of working with Fusion who we decided to appoint for our FDD for a new acquisition we have since completed. Jack, Jeetesh, Adam and Matthew were all very helpful, professional and efficient. We also had an integrated forecast built and we are more than satisfied with the quality of work and level of service. I highly recommend.

31 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

Fusion helped our business recently and we were delighted with everything they did for us. Would strongly recommend

17 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fusion sorted out HMRC confusion!

Fusion were appointed to sort out a tangle of issues with CGT. It was made worse by HMRC getting their wires crossed and either not answering the phone or pushing us round their departments.
The person assigned to my case was amazing. It was so good to have someone who understood the problems and quickly worked out what she had to get HMRC to do. She put them right so succinctly, dealing with different people in separate offices.
It was also refreshing to deal with someone who always called back as promised and set up conference calls with HMRC after being put on hold for long periods, and without inconvenience to me.
A weight has been taken off my mind.

7 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't make my mistake

I came to Fusion Consulting for tax advice after hearing about them through a family member. Looking at them on social media I was impressed with how they demonstrated themselves and the services they offered.

This was far from what I received, the service I received has been tragic. Deadlines were missed, calculations were incorrect, and after submitting a complaint, I've now been ghosted.

Before taking them up with their services it was explained that there would be a team of staff sitting down to discuss my company's tax affairs and come up with the best advice for my situation. I strongly believe this advice was drafted by 1 individual alone at the final hour. The advice given didn't cover the full scope of work that Fusion Consulting was contracted to carry out.

2 de novembro de 2021
Avaliação não solicitada
logotipo da Fusion Consulting Group

Resposta da Fusion Consulting Group

Dear Jake

We are sorry that you feel we did not meet the scope we agreed upon.

We had been in regular contact throughout your engagement and assisted with some additional aspects, which you were happy with at the time.

We have been trying to reach you since you left this post without success, so please could you kindly contact us at info@fusionconsult.co.uk so we can discuss any issues you have and put them right.

We pride ourselves on excellent customer experience and so it is important for us that we discuss your concerns as soon as possible.

Thank you

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