Levels Avaliações 29

Resposta de Levels

9 de set. de 2025

Hi Ken, Thank you for your feedback. As we have informed you earlier, we are unable to process your withdrawals through Bank Wire for the time being. Our team has already communicated with you several times via email regarding this matter. Kindly allow us some time to recheck with the relevant team for further clarity, and our support team will continue to communicate with you via email to assist you directly.

Resposta de Levels

9 de set. de 2025

Dear Jawareesh,

We have thoroughly reviewed your case and would like to clarify the situation. Your initial deposit has already been refunded in full.

However, due to your location being under international sanctions, we are unable to allow you to trade or maintain an active account on our platform. As a regulated company, we are required to strictly adhere to these sanctions, and unfortunately, this prevents us from onboarding clients from certain regions.

We truly apologize for any inconvenience this may cause and appreciate your understanding.

Resposta de Levels

8 de jul. de 2025

Dear Achmad Imam Wahyudi,

Thank you for your feedback. We truly regret any frustration you’ve experienced.

After reviewing your account (65331), we found that your recent withdrawal requests were submitted using an incorrect method. Unfortunately, this caused the last seven attempts to be automatically rejected by our system. Our support team had also communicated the need to use the correct withdrawal method in order for processing to take place.

Additionally, as of now, your account shows a negative balance, which also prevents further withdrawal activity until it is resolved.

We are here to assist you in resolving this issue. Please contact our support team directly so we can guide you step-by-step on submitting your next request correctly.

We appreciate your understanding and look forward to assisting you.

Resposta de Levels

8 de jul. de 2025

Dear John,

Thank you for taking the time to share your concerns. We understand how important timely withdrawals are to our clients and would like to clarify the situation surrounding your account.

Your MT5 account currently reflects a negative balance, which restricts further withdrawal activity until resolved.

Resposta de Levels

1 de abr. de 2025

Dear Don Campbell,

We appreciate all feedback, but after reviewing our records, we could not find any registered client under your name. We kindly ask you to reach out to our support team first so we can investigate and resolve any concerns you may have.

Regarding withdrawals, we always process them promptly unless there is a violation of our terms and conditions. In rare cases, withdrawals may be delayed if a client is found to be engaging in system abuse, such as arbitrage or high-frequency trading bots, which can exploit our excellent trading conditions. These measures are in place to ensure fair trading for all our clients.

Additionally, we noticed that your Trustpilot account has been posting multiple negative reviews across various platforms, which raises some concerns about the legitimacy of your claims.

We value transparency and fairness, and we encourage you to contact us directly so we can assist you properly.

Best regards,

Resposta de Levels

28 de mar. de 2025

Hi Michael,

We're sorry to hear that you're experiencing difficulties with withdrawals. Unfortunately, we cannot see your email address here, so we are unable to check your account details directly.

Please note that all clients can withdraw their funds unless they have open trades that affect their account equity. If a withdrawal request exceeds the available equity due to running trades in a negative position, it may not be processed.

Additionally, withdrawals may be restricted if there is a violation of our terms and conditions, such as arbitrage trading, high-frequency trading, or any misuse of the favorable trading conditions we provide.

We value your feedback and take your concerns seriously. Please reach out to our support team for further assistance, and we'd be happy to investigate your case.

Best regards,