G2PLAY.NET Avaliações 

1.125
•
O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The code purchased from the Go2play shop via the Difmark website is invalid. For two weeks (!), neither Go2play nor Difmark has helped me get my money back. This is a scam. Furthermore, there appea... Ver mais

Avaliado com 1 de um total de 5 estrelas

Hallo Leute, wünsche allen ein gutes neues Jahr und wollte alle warnen, wo bei diesem Händler einkaufen wollen. Ich habe für das Spiel Path of Exile 2 Early Access PC Official website CD Key erstanden... Ver mais

Avaliado com 1 de um total de 5 estrelas

Zamówiłem grę helldivers 2, opłaciłem i czekałem. Napisane było, że zamówienia z reguły są realizowane do 20 minut. Po 20 minutach zobaczyłem, że zamówienie zostało anulowane. Na szczęście pieniądze z... Ver mais

Avaliado com 3 de um total de 5 estrelas

-update- Volledige teruggave aankoop bedrag, dus heel netjes geregeld. -oud bericht- Koop premium versie, daarna verdwijnt heel snel de premium versie en blijkt het een gewone versie te zijn. N... Ver mais

A empresa respondeu

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Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
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1 estrela

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Não respondeu a avaliações negativas

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2,3

Todas as avaliações

(1.125)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Pre-ordered Diablo 2 Resurrected Scam

Pre-ordered Diablo 2 Resurrected, 3 months ago.
Received an email one month prior to release saying eveyone who pre-ordered should be entitled to play the beta. Guess what, i never received mine! Send a ticket, got a reply stating they where sorry (coming from Kinguin) because they f*cked up, and shortly after removed their false advertisement altogether.
At release day, i received another email saying "again" We're sorry to inform you but the supplier has problems securing the required keys and so on...
What the actual "F####K"?! They did it again and i gets worse, their way of offering compensation is by giving you 3 choices. 1st. Do nothing and wait for is an any idiot would do. 2nd. Accept 2 gift cards including a 3$ compensation in order for you to use at the Blizzard Store (which during unmentioned price changes doesn't hold squat) of course..
And 3rd. Request your money back with a 5% compensation... (heck, i still lose more money from doing any transaction with them than what is being offered) so no, that will not do!!!
This is going to be the last time i'll be purchasing anything from either G2Play and Kinguin because they're one and the same, vile scammers!!!
This goes out to everyone to be careful when making deals with them, because eventually they'll just send you right into the woods and leave you hanging...

25 de setembro de 2021
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Dear Tom Beneens,

Thank you for contacting us here.

We kindly apologize to you for the inconvenience with the delivery! We can assure you such inconvenience does not occur often in our store.

Please be also advised that the ticket, which has been placed within our system has been updated recently.

We wish to ask you to please check it at the earliest opportunity.

We are looking forward to hearing back from you,

Best regards,
Pauli

Avaliado com 5 de um total de 5 estrelas

Bin seit 2012 Kunde

Kaufe seit 2012 immer wieder Keys dort ein. Nie Probleme mit Lieferung oder Aktivierung gehabt.

Für die Entwickler ist es definitv nicht gut dort oder auf anderen Keyseiten zu kaufen. Wer aber selber auf seinen Geldbeutel achten möchte spart hier Geld

10 de agosto de 2021
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello!

It is such a pleasure to read a review like yours.
We are happy to hear that you are satisfied with the service.
Hope to see you again!
Have a good day,
Wojtek

Avaliado com 1 de um total de 5 estrelas

I made a purchase over 100 euros and…

I made a purchase over 100 euros and they suspended my purchase while keeping the money. They sent me an email asking to do a verification of my address and done what they wanted they did not solve anything and at the moment I lost my money.

29 de julho de 2021
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello!

We would like to sincerely apologize to you for the experienced difficulties with your purchase.

However, we would like to kindly clarify that your order was on hold due to verification purposes to ensure the safety of your transaction and usually verification process could take up to 24 hours, hence, we are happy to see that your order had been successfully dispatched to you after the verification process had been completed in the same day.

Since the problem has been successfully resolved for you, we would like to kindly ask you to reconsider changing your feedback as it would mean the world to us.

Once again please accept our deepest apologies for the issue.

Kind regards,
John

Avaliado com 1 de um total de 5 estrelas

Scammers

I had an issue in which I was provided with a non working cd key, customer service did not respond and i filed a reverse payment to my bank. They suddenly decided to respond after the reversed payment request had been made and refunded my money.

After the reversed payment was completed they contacted me again under the pretense of taking legal actions becuase they felt cheated. I asked my bank to rewire the reversed payment, problem solved, right?

NO! Now they've locked my account redering me unable to use the refunded, mean ing they've basically stolen my money after the reversed payment had already been rewired.

g2play is one big scam.

27 de fevereiro de 2021
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,

We hope you accept our apologies for the situation.

First of all, we would like to apologize for the issue with unblocking your account. Since you have returned the payment, shortly after this review, the account has been unlocked and from what can we see, you managed to repurchase without any reported issue.

Please understand that each company operating via the Internet is very wary when it comes to charged back payments. It is no secret that utilizing such results in accounts being suspended.

Clarifying the situation afterwards becomes very complicated, but we are happy to state that we have managed to do so in this particular case and the refund has, in the end, been credited towards your account.

Our team has sent you a ticket #30925 with some additional compensation regarding the situation. Please check on it at your earliest convinience.

Kind regards,
Tony

Avaliado com 1 de um total de 5 estrelas

Key hat nicht funktioniert. Scam

Nutzlosen Key erhalten

22 de janeiro de 2021
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,

Please accept our sincerest apologies for the inconvenience.

As we have informed you via a support ticket around the posting of this review, the key you have purchased had to be redeemed in a very specific way. We hope that after providing such, you managed to do so and access your game.

We created a new ticket for you, #30934, where we try to make amends for the issue. Our team would appreciate if you would check on it.

Kind regards,
Tony

Avaliado com 1 de um total de 5 estrelas

Hitman 3 Key bereits aktiviert.

Hitman 3 gekauft.
Key wurde nicht geliefert da es angeblich eine Vorbestellung war.
Habe es aber nach Release bestellt.
Erst nach Kontakt mit dem Support eine Key bekommen.
Dieser Key ist aber ungültig.
Support stellt sich quer eine Rückerstattung zu leisten.
Meine ich soll mich an Epic wenden.
Da Epic aber nicht der Händler ist können die nichts für nicht tun.

Reinster Betrug!

22 de janeiro de 2021
Avaliado com 4 de um total de 5 estrelas

Most of the keys from many sellers work…

Most of the keys from many sellers work perfectly fine, just some do not, some fail directly, some after a couple of days or even month. Basically g2play is more a market place. If you take the discount into account vs always buying at other stores you will very likely be still better off at g2play, even while you get a bad key from time to time (it depends on the seller!). So it is up to you, its a bit like gambling for a cheaper price.

31 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

All of my game keys have been deleted…

All of my game keys have been deleted off my account, with this new merging perhaps..

seems untrustworthy now.

I have used G2P for years, time to find a new source.

30 de novembro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,
we are sorry to hear about your issue.
We contacted you in order to get more details.
Please check the ticket and provide us with the required information.
Looking forward to your reply,
Monika

Avaliado com 1 de um total de 5 estrelas

No response from support

I ordered 2 keys, 1 office 2019 and 1 windows 10. The windows 10 key was fine but the office key was not. No response yet from support, key was purchased 3 days ago.

15 de outubro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,

Please accept our apologies for the experienced difficulties.

We have already contacted you via our ticketing system. Please check our reply and provide the information that could help us identify the issue.

Best regards,
Pablo

Avaliado com 5 de um total de 5 estrelas

Génial depuis des années, mais kinguin pas terrible...

Ça fait plusieurs années que j'achète mes clefs de jeux sur ce site (23 achats depuis 2014), jamais eu de problème.
Par contre le site kinguin c'est pas terrible on a du mal à s'y retrouver et le site change de couleur suivant le lien sur lequel on clique, c'est lourd...

23 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

taking too long

i order my key for escape from tarkov 2 days ago haven't gotten an email yet. so i send a ticket, 1 day after still nothing i am becoming inpatient and thinking about asking for a refund. can someone please help?

btw still not a single response yet

Edit: if your having the same issues message them on twitter i got a much faster response there and I got it ny key now.

13 de setembro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,
please accept our sincere apologies for the delay. We are currently experiencing increased traffic on our site which may delay our responses.

However, as we can see your order should be dispatched by now, could you please check your inbox?

In case of any future questions please do not hesitate to contact us.

Kind regards,
Virgie

Avaliado com 1 de um total de 5 estrelas

game key in use on different account.

So I bought a game key, tried to add it on steam and guess what...game key is already in use, sadly this is second time something like this happened and I really can't recommend this site to others.

10 de setembro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello Romano,
we are truly sorry to hear about the whole situation. We can assure you that we will do our best to solve the issue smoothly and quickly.

We updated you on the ticket about the case, could you please look there?

Kind regards,
Virgie

Avaliado com 1 de um total de 5 estrelas

g2play WAS great but…

g2play was always great but since a couple month the site is unusable. It's not showing my games in my library which i bought. It's not showing my orders. Recently i got a game which key i bought on g2play removed from my account and i opened a support ticket. Over a week and still no reply. Will probably not buy again here and advice others to also hold back at this time.

6 de setembro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Dear Alexander,
we are truly sorry to hear about the whole situation.
Regarding this case, we refunded fully your revoked game and also updated you on the ticket, could you please look there?
In case of any further inquiries please do not hesitate to contact us.

Kind regards,
Virgie

Avaliado com 5 de um total de 5 estrelas

A decade of great experiences

Never had a single unresolved issue in nearly a decade. Prices are kinda high but the experience has always been fine, once a key for Dishonoured 2 wasn't valid and I had a refund within 10 minutes. No other abnormalities. Cannot complain.

5 de setembro de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello!

Thank you for taking the time to write the review. It melted our hearts!

Hope to see you again,
John

Avaliado com 1 de um total de 5 estrelas

Bought a key for Kaspersky but was…

Bought a key for Kaspersky but was invalid, hoping for a refund. Rather buy a game now

31 de agosto de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Dear Brian,
please accept our sincere apologies for the whole situation.
We contacted you via the ticket and as a solution offered a full refund. Could you please check your inbox?
In case of any questions please do not hesitate to contact us.

Kindest regards,
Virgie

Avaliado com 5 de um total de 5 estrelas

Fast and cheap

Fast and cheap. It's a little bit tricky to activate the DLC's in some games but I figured it out.

27 de julho de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello Vilmos!

Thank you for sharing your experience with us.

Fast delivery is one of our top priorities. Thank you for noticing that!

We are happy to have such customers like you.

Kind regards,
John

Avaliado com 1 de um total de 5 estrelas

I pay the game and im on hold and i…

I pay the game and im on hold and i dont get information form suport whay.this is my last buying in g2play

25 de julho de 2020
Avaliação não solicitada
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello,
please note that your order was held due to verification purposes. This process is introduced to increase safety of transactions.
As you didn't want to verify yourself, we decided to issue a refund.
In case of any questions, feel free to ask.
Kind regards,
Monika

Avaliado com 2 de um total de 5 estrelas

La boutique est désormais integrée dans…

La boutique est désormais integrée dans l'interface de Kinguin qui est beaucoup moins pratique et plus trompeuse (retrouver le montant de son porte monnaie par exemple, ou bien payer avec n'est pas toujours possible).
C'est bien dommage, j'aimais beaucoup cette boutique qui ne cherchait pas mettre en avant et en gros des vendeurs les plus chers.
Leurs service client était également meilleur que celui de Kinguin.

Le positif : tous les achats G2play ont correctement été fusionnés sur le compte Kinguin, mais il faut fouiller pour les retrouver tandis que l'inventaire immédiatement accessible reste celui de kinguin SANS les achats G2Play...

22 de julho de 2020
logotipo da G2PLAY.NET

Resposta da G2PLAY.NET

Hello Gvaudan,
we are really sorry for reply in English but there is no proper Agent at the moment and we would like to solve the case as fast as possible.
Currently, as you mentioned we are in the process of merging the site to Kinguin.net. In this case, there might be some discrepancies which we will be fixing. In this case, could you please provide us with a ticket ID that we can investigate your issue?
Also, please note that we always shared the support with Kinguin.net as this was our partner.
Thank you for the positive information from you. We will do our best to merge the accounts without any further problems.
Kind regards,
Monika

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