Purchased a Darth Vader SE from galactic savers just before Christmas and it all arrived on time and I am very happy Great communication before and during my purchase
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Veja o que dizem as avaliações
Basically a good order/delivery experience - but a fantastic product. Expect about 3 or 4 weeks for delivery. Mine was coming from abroad (Hong Kong, then Riyadh, it seems). It had 'paused'... Ver mais
Two key areas with this company. They are lying on the website as it is not a UK company but sabers come from Saudi Arabia. Customer service is non existent and they do NOT answer your emails. Howeve... Ver mais
A empresa respondeu
Amazing product! Feels extremely sturdy to hold and use, super bright LEDs that light up the whole room. Controls kinda confusing at first due to only having one button, but come with instr... Ver mais
Detalhes da empresa
Escrito pela empresa
Now under new ownership (April 2025), Galactic Sabers UK offers premium custom lightsabers with fast worldwide shipping, expert UK based support, and world-class craftsmanship. We're proud to rebuild trust with a new team, better products, and a fresh approach, all while honouring the galaxy’s greatest icons.
Informações de contato
7 Burnham Road, BH23 7LZ, Christchurch, Reino Unido
- +447517495339
- contact@galacticsabersuk.co.uk
- www.galacticsabersuk.co.uk
4,5
Excelente
84 avaliações
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SNV4 pro Darth Vader SE
Purchased a Darth Vader SE from galactic savers just before Christmas and it all arrived on time and I am very happy
Great communication before and during my purchase
14 de dezembro de 2025
Avaliação não solicitada
Resposta da GalacticSabersUK
Thank you very much for taking the time to leave this review. It really means a lot to us.
As of 2025, Galactic Sabers is under new ownership, and we're focused on delivering a smooth, reliable experience from start to finish.
We're delighted to hear your Darth Vader SE arrived on time before Christmas and that you were happy with both the quality of the saber and the communication throughout your order.
Thanks again for your support. Enjoy your saber, and may it serve you well on the dark side 😉
-Colin, Owner | Galactic Sabers
DO NOT BUY SCAMMERS
DO NOT BUY! first off they say its from uk but after weeks of hearing nothing i got a tracking number and it was in china!!! it has been about a month now and it claims it has been delivered but there is nothing here and nothing to show that they tried to deliver it. these people are complete scammers please don't buy from them.
15 de abril de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Brodie,
We’re really sorry to hear about the issues you experienced. Galactic Sabers UK has recently come under new ownership, and we’ve worked hard to improve both customer support and transparency since then.
While we didn’t manage your original order, we now provide responsive UK-based customer service and clearer fulfilment updates so customers always know what to expect.
If you’d be open to speaking with us directly, we’d be happy to review the situation and see if there’s anything we can do to help. You can reach us via our Transmit a Message page.
– Colin, Owner, Galactic Sabers UK
Probably the worst company I have ever…
Probably the worst company I have ever purchased anything from, ever. It took over a month for the product to arrive. The box was damaged and the lightsabre does not work. What's the point in selling replica Luke Skywalker lightsabres if doesn't go green. Have repeatedly tried to contact the company via email, but they don't respond. Sent them a video of the lightsabre which only does red, blue and white, but they will not respond at all. Don't even think about purchasing from this company, you wont get what you ordered, it'll be late and broken.
20 de março de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi John,
I’m really sorry to read about your experience. I’ve recently taken over Galactic Sabers UK, and it’s clear the previous ownership left some serious gaps in both communication and service.
We’ve now overhauled support, improved fulfilment transparency, and introduced a much more responsive returns and warranty system, because customers like you deserve better.
While I can’t retroactively fix what went wrong under the old ownership and team, I’d still be happy to look into your case and see if there’s anything we can do to help. Just reach out via our Transmit Message page and I’ll personally take a look.
– Colin, Owner, Galactic Sabers UK
Give me an answer !
I have ordered 02/03/22 a galactic saber (order n°1502) and it's written it should be sent between 1 or 2 weeks.
We are 17/03/22 and I have any answer about my order, and no update.
I am very disappointed with this purchase, I took it to make a gift to my husband, I still paid 160€ for in the end have no update of my order and even worse, no response to my many emails.
I myself work in a customer service website and I strive every day to provide an answer to my customers.
I am wondering if I have been scammed and I will (if I do not have an answer next week) file a complaint with my bank to have the order refunded.
17 de março de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Bonjour Amélie,
I’m genuinely sorry for the silence and frustration you experienced. I’ve recently taken over Galactic Sabers UK, and your review highlights exactly why changes were needed.
The lack of communication and missed expectations from early 2022 are absolutely not acceptable — especially for a special gift. We now have new ownership, new customer service processes, and a proper support system in place.
While I can’t access past order records from that period, I’d still like to help where I can. Please get in touch via our Transmit Message page with your order number, and I’ll personally review your case.
Thank you for your patience, and again, I’m truly sorry for how things were handled previously.
– Colin, Owner, Galactic Sabers UK
AVOID AVOID This is NOT a U.K
AVOID AVOID This is NOT a U.K. company.
SCAMMERS!!!!!!!!
14 de março de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Katrina,
Thanks for your feedback, and I hear your concerns. Galactic Sabers UK is now under new ownership, and since taking over I’ve made it a priority to improve transparency, support, and customer satisfaction across the board.
While some of our custom and replica sabers are assembled using globally sourced components, all orders are now managed and supported from the UK. We’re here to help if anything goes wrong and offer full warranty and aftercare.
I’m genuinely sorry if your past experience didn’t reflect that — and I’d be more than happy to look into any unresolved issues directly. Just get in touch via our Transmit Message page, and I’ll take care of it personally.
– Colin, Owner, Galactic Sabers UK
AVOID
I made a purchase last year after receiving the item it was faulty and piece of it had fallen off. I emailed but didn't hear anything for a couple weeks, when I finally did hear back there was a couple emails back and forth of them asking me to send images and a video of the fault to which I did. And then again nothing for another week or so, they rhen agreed to a refund on return of the item so I payed for next day shipping to have it delivered back which it was. It then took over a month to get a refund which was likely only dome after a case was opened as the 3makls I was sending every other day was being ignored.
21 de fevereiro de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Ryan,
I’m truly sorry to hear about your previous experience, especially the delay in your refund and the poor communication you received. That’s not the level of service anyone should expect.
Galactic Sabers UK is now under new ownership, and we’re actively rebuilding trust with our community. We’ve overhauled our support systems to ensure faster response times, clearer refund processes, and better aftercare for all customers.
While we can’t undo the frustrations caused before, we are committed to making things right going forward. If you still have unresolved concerns, please reach out via our Transmit Message page and I’ll ensure it’s handled personally.
– Colin, Owner, Galactic Sabers UK
Currently seeking legal advice
Currently seeking legal advice. Have been ignoring us for 3 months. Weak product the instructions are not clear. Gave us one replacement but are now not responding. My child is devastated. A waste of money. DONT BUY
20 de fevereiro de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Cheryl,
I’m so sorry to read this, and I completely understand how upsetting this must have been, especially with it involving your child.
Galactic Sabers UK is now under new ownership, and we’re working hard to fix the damage left behind. We’ve introduced clearer support channels, new instruction manuals, and dedicated customer care to avoid situations like this going forward.
While I can’t change what happened before, I genuinely want to help. If your issue hasn’t been fully resolved, please get in touch via our Transmit Message page so I can personally review your case and explore what we can do.
– Colin, Owner, Galactic Sabers UK
Absolutely Hurrendous company
Absolutely Hurrendous company, the item took almost 2 months to arrive, they kept delaying the arrival date. Then to find out it was the wrong product that they sent. It then took over a week to organise a return with me. They've then refunded me but only some of the price of the product! Like how did that happen!? I'm now still waiting for a response to get my money back, luckily Klarna are stepping in for me. These people takes weeks to reply to the simplest of emails, almost feels like they intentionaly ignore you, which currently they are completely doing, just trying to get my hard earned money that theyve kept from me. Guys if you get any issue what so ever with the product that you recieve, you are going to have a dreadful time trying to reach a resolution with their so called "customer services", far from professional. Try galaxy sabers or elsewhere. This company is appauling.
10 de fevereiro de 2022
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Finn,
I completely understand your frustration. The experience you’ve described is unacceptable, and I’m genuinely sorry you were put through that.
Galactic Sabers UK is now under new ownership, and we’re actively addressing the issues left behind by the previous team. I’ve implemented strict customer response timelines, clearer product handling processes, and direct UK-based support to make sure this doesn’t happen to anyone again.
If your case is still unresolved or partially refunded, please reach out via our Transmit Message page and I will personally look into it for you.
Thanks for your honest feedback.
– Colin, Owner, Galactic Sabers UK
Extremally happy with my lightsaber
Extremally happy with my lightsaber
Had it for 6 weeks now and works perfectly.
The attention to detail is amazing
31 de janeiro de 2022
Avaliação não solicitada
I ordered my lightsaber on the 28th of…
I ordered my lightsaber on the 28th of December it is now the 31st of January and I am yet to receive it. I sent two emails in regards to the status of my purchase as I have not even had an update to say its been dispatched or a time frame on when it will arrive and both emails have been ignored. I would like someone to respond with any update on what is happening
UPDATE: Received an update on my order and I am now happy to know the progress of the situation
31 de janeiro de 2022
Scam artists, Don't trust
The product I received was all good for 2 months and I was happy and then it broke. The speaker stopped working. Basically if your lucky and get a working product then they're good but if you don't and get a faulty one then you don't stand a chance of resolving it with them, they will eventually stop replying to your emails and the only way to contact them is email where they have more control over whether they respond, there is no number to call. They also lied and said they had sent out replacement parts however I never received them. they basically delay it and hop you will forget. Buying from this company is the luck of the draw if you get a faulty product then there is no customer service to get it resolved!!
24 de dezembro de 2021
Avaliação não solicitada
Resposta da GalacticSabersUK
Hi Jason,
I’m genuinely sorry to hear about your frustrating experience, especially regarding the lack of follow-up on your replacement request. You’re absolutely right that customer service should never feel like a gamble.
Since taking over Galactic Sabers UK, I’ve prioritised aftercare and accountability. We now offer UK-based support, clearer return processes, and full product warranties to help customers if anything goes wrong. All support now runs through our Transmit Message page so nothing gets lost in an inbox again.
If you’re still without a resolution, please reach out. I’ll personally look into it.
Thank you for your honest feedback.
– Colin, Owner, Galactic Sabers UK
Christmas delivery guarantee…
Christmas delivery guarantee honoured…thank you so much.
Top quality product which will be the highlight of my sons Xmas.
20 de dezembro de 2021
Some issues but are willing to work with the customer openly and clearly
Can honestly say it took some messing about but was more than worth it the sabers are excellent quality and the customer service team are willing to work with you aswell as the owner, will definitely be going back 👍
12 de dezembro de 2021
Thank you!
Initially, I had some issues with delivery and pricing. But this company has gone over and above anything I would have expected them to do, and it is not deserving of anything below 5 stars. I am truly grateful.
11 de dezembro de 2021
Avaliação não solicitada
There was a problem with delivery
There was a problem with delivery, but it was sorted every quickly. Brilliant saber, well made.
2 de dezembro de 2021
Order took slightly longer to arrive…
Order took slightly longer to arrive than advertised - about two weeks. Product itself is very impressive. Not that easy or intuitive to use at first & manual is not very helpful but with a bit of perseverance & Google we are getting the hang of it & the recipient loves it
22 de novembro de 2021
No instructions on how to build &…
No instructions on how to build & quality was not as good as the website made out to be.
23 de outubro de 2021
Resposta da GalacticSabersUK
Hi Lewis.
Thank you for taking time to review our lightsaber. I'm sorry that you feel the lightsaber was not how you wished. We always strive to improve our products and have implemented some of the most advanced tech on the market and always improving on something else!
In regards to the manual. We always place a manual in the parcel box so it may still be in there. However, we also include a downloadable manual on our website for convenience. If you would like one sent to you, please email contact@galacticsabersuk.co.uk
And I will be more than happy to forward you one :)
Thanks
Michael
Amazing service
Amazing service and amazing product. Even better customer support.
22 de outubro de 2021
This lightsaber is the real deal !
This Lightsaber is the real deal - quality construction and craftsmanship.
Could benefit from slightly more detailed instructions - but customer support from Galactic Sabers is first class - If you ever wanted to choose a side, be it light or dark this Lightsaber will confirm your status with the force !
18 de outubro de 2021
The product itself is fine but!!!!!!!!!!!
The product itself is fine! But the customer service is shocking!
The product arrived late after paying extra for 2day deliver! I emailed asking where my product was and that took over 48 hours to get a reply! Once I did get a reply I asked for my money back that I paid extra for and once again i have had no response! It's been over a week now and I have had no reply about my money!
So to anyone ordering from this company do not pay extra for earlier delivery! As it won't come early and you won't get you money back!
18 de setembro de 2021
Resposta da GalacticSabersUK
Hi Zodie,
Thanks for your honest feedback. I completely understand the frustration. Since taking over Galactic Sabers UK, we’ve made big changes, especially around communication and fulfilment.
While we still work with fulfilment partners, we no longer offer paid express shipping unless we’re confident it can be fulfilled on time. We’ve also introduced UK-based customer support through our Transmit Message page, with guaranteed replies within 24 hours (often much sooner).
I’m sorry you had this experience under the previous team. If you’d still like us to review your delivery charge, feel free to reach out. I'm happy to help.
– Colin, Owner, Galactic Sabers UK
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