GAME - Edinburgh Avaliações 17

O TrustScore é 3.5 de um total de 5

3,3

GAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... Ver mais

Avaliado com 2 de um total de 5 estrelas

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... Ver mais

Avaliado com 2 de um total de 5 estrelas

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

A empresa respondeu


Detalhes da empresa

  1. Casa de apostas
  2. Loja de Informática
  3. Loja de Videogame

Sobre GAME - Edinburgh

Escrito pela empresa

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Informações de contato

  • GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, Reino Unido

3,3

Bom

O TrustScore é 3.5 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Não respondeu a avaliações negativas

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Avaliado com 1 de um total de 5 estrelas

Staff caught lying about Pokémon card…

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.

23 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well stocked shop - friendly staff

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!

28 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Good Customer Service

Very helpful Assistant.Loyalty Card's metallic strip didn't work. Assistant helped us with App and I was able to redeem my points

2 de janeiro de 2024
Avaliado com 2 de um total de 5 estrelas

Wrongly priced item

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising

6 de janeiro de 2024
logotipo da GAME - Edinburgh

Resposta da GAME - Edinburgh

Hi Antony, 


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 

Kind regards, 
Em
Customer Services Senior Advisor 

Avaliado com 2 de um total de 5 estrelas

Price

I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal

27 de setembro de 2023
logotipo da GAME - Edinburgh

Resposta da GAME - Edinburgh

Hi David.


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services

Avaliado com 4 de um total de 5 estrelas

Good store

Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new

3 de setembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The man who served me was annoyingly…

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

11 de maio de 2023
logotipo da GAME - Edinburgh

Resposta da GAME - Edinburgh

Hi Andrew,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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