Neil Armstrong was an amazing advisor, they helped facilitate the transaction so easily and went out of their way to ensure the deal went through some road blocks. They were professional, efficient, a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Neil Armstrong was an amazing advisor, they helped facilitate the transaction so easily and went out of their way to ensure the deal went through some road blocks. They were professional, efficient, a... Ver mais
A empresa respondeu
I can’t recommend GB Vehicle Leasing enough. Neil Armstrong in sales did a super job sourcing the car (and colour) that we wanted and even processed the order over the weekend to make sure it was secu... Ver mais
A empresa respondeu
I have previous leased 3 cars from GBVL and when my present lease was due to expire, Craig helped me through each necessary step to arrange a further 3 year lease for a new car. Craig even remembered... Ver mais
Having decided to try leasing our new car instead of the usual way of buying outright we were uncertain that the process would suit us. Havings spoken to a number of leasing companies I found GB le... Ver mais
A empresa respondeu
Escrito pela empresa
|
|
|
|
|
|
Europa House, Barcroft Street, BL9 5BT, Bury, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from start to finish. The process was very efficient, fast, and straightforward, and everything went smoothly with my leased car. The team was helpful and responsive throughout. Highly recommended!

Resposta da GB Vehicle Leasing
I had a great experience dealing with GB Vehicle Leasing and especially with Dave Fitton, who truly went the extra mile throughout the whole process.
Even though this was part of a new procedure, Dave kept me updated, listened to the feedback, and showed genuine commitment to improving the process for both current and future clients. His communication, professionalism, and willingness to help made a huge difference.
I really appreciated the patience, support, and effort from Dave and the team. It’s refreshing to work with a company that actually values customer experience and takes feedback seriously. Very happy with the service overall and looking forward to working with them again.

Resposta da GB Vehicle Leasing
This was my first car lease. I had looked at many sites before finding GB Leasing. Their price for the car I wanted was significantly the best. Chris Smith was amazing - he was very clear in explaining the process and answered any queries straight away. Even when in a meeting he would text straight back and say he would call me back at a certain time and did so without fail.
Eliza Hilton took over the administration once I had placed the order. She was very efficient and kept me posted about delivery without me having to chase her.
She was also quick to respond to any questions I emailed to her.
I have just started my 3 year lease and GB Leasing will be my first port of call for my next one.
I can recommend them without reservation.

Resposta da GB Vehicle Leasing
Initially it started fine, my finance application was completed by the end of March for a Hyundai Tucson, which was an in stock vehicle. I expressed verbally and in email to Craig Wright that I was in urgent need of a vehicle due to my current car being an insurance write off. After being assured my car had been reserved all progress seemed to halt and by the 21st April I still hadn't signed a vehicle order contract. This was despite multiple emails and calls and chasing at my end. On two occasions we agreed a time for a call back that didn't materialise that I found unprofessional. On the 21st April I'd had enough and emailed Craig I'd lost faith and trust and would withdraw from the process. It was no surprise I didn't receive a reply to this email either. I took my business elsewhere and secured a car and vehicle order within 48 hours with a date agreed for delivery.

Resposta da GB Vehicle Leasing
Tyler gave great advice and help with my first leased car. Great service!

Resposta da GB Vehicle Leasing
Excellent service and very responsive. Thank you.

Resposta da GB Vehicle Leasing
First class service for Nathan and his support staff - matters dealt with promptly with clarity and assurance.

Resposta da GB Vehicle Leasing
My experience with GB Vehicle Leasing was extremely poor and, frankly, concerning.
I cancelled my order at a clear pre-contract stage, having signed nothing and paid no admin fees. Despite this, I was told I would be liable for three months’ rental, which is completely unreasonable given that no agreement had been formalised.
What followed was a series of pressure tactics to push me into proceeding with the deal, including repeated mentions of so-called “termination fees”. This felt less like customer service and more like an attempt to intimidate me into continuing with a lease that was clearly not competitive compared to other options in the market.
I ultimately cancelled on principle. I have no interest in doing business with a company that attempts to impose charges without a signed contract and uses pressure to force customers into unfavourable deals.
I would strongly urge others to think twice before engaging.

Resposta da GB Vehicle Leasing
Tyler was knowledgeable and took time to explain the lease system to us.

Resposta da GB Vehicle Leasing
Excellent service, really efficient and good value for business leading needs

Resposta da GB Vehicle Leasing
Was a smooth experience from start to finish. Everything explained and was a great deal for the car I chose.
The staff I dealt with at GB leasing (Naomi) were very professional and helpful throughout. I was kept informed at all times.
Would definitely recommend this company.

Resposta da GB Vehicle Leasing
Responsive and accurate service, always there to find a solution, very happy with support provided

Resposta da GB Vehicle Leasing
Very easy and straight forward. My questions were answered very quickly and in a helpful way.

Resposta da GB Vehicle Leasing
Having decided to try leasing our new car instead of the usual way of buying outright we were uncertain that the process would suit us.
Havings spoken to a number of leasing companies I found GB leasing and my first contact Naomi were providing me with information and answers that made the delivery of our new car trouble free
Thank you Mark & Kate S.Yorkshire.

Resposta da GB Vehicle Leasing
The whole process was made simple and easy. Naomi and the rest of the team that I was in communication with were very helpful at every stage and helped make the process seamless.

Resposta da GB Vehicle Leasing
The guys at G B have been absolutely fabulous from start to finish. From our first enquiry..there wasn't constant calls, they were happy to do things by email (I'm often in and out of meetings). It felt like nothing was too much trouble, and most importantly, what set them apart from the rest..they weren't pushy. They got our requirements and went way above and beyond to make sure they were met.
Stanley and David at GB have been absolutely faultless at making sure we got the cars we needed, at the best possible price.
We had to do a very big amount of back and forth as there was a lot of changes of mind on our part with cars, but they were patient, and we are confident they got us the best deals.
I just also say that Eliza in the after sales team has also been completely fabulous at keeping us updated, reassured, and looked after.
We will for sure be coming back for our next lease!
Thank you so so much, you guys are all amazing!
Katie & the team

Resposta da GB Vehicle Leasing
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.