Purchased a Refurbished Spear & Jackson scarifier via Ebay from this company in March 2026 . Used the machine twice and a part broke so contacted GED and was given the runaround for a couple of weeks... Ver mais
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Veja o que dizem as avaliações
I bought a pair of mcgregor 41cm corded hedge trimmers from GED Outlet and never even received them. I've sent 7 messages to them as you can't reach them by phone and got 1 reply back which said they... Ver mais
Ordered some hedge clippers from GED. They were despatched very quickly and despite being damaged in transit, this was rectified very quickly by GED. Unfortunately they were unable to provide a repla... Ver mais
A empresa respondeu
Very quick delivery and quick response from sales re a slight problem wth the item purchased
Detalhes da empresa
Escrito pela empresa
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Informações de contato
Unit 1, Edgar Street, BL3 6EZ, Bolton, Reino Unido
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3,1
Bom
258 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da GED Outlet
We are sorry that you were disappointed with your purchase.
The item was listed as:
"Spear & Jackson S18EHP Cordless Pole Hedge Trimmer - 18V (No Battery & No Charger)"
The product description also stated:
"Please note, this is a used item, fully tested prior to dispatch. Please note that this item is sold without the battery & charger."
Both the absence of the battery and charger and the used condition of the item were therefore clearly detailed within the listing.
Our response simply clarified these points and provided our standard returns information should you have wished to return the item.
No Stars
No Stars!
I never, write reviews, not bad one's! BUT, after my experience with this company, and their reaction to a genuine complaint. Then, contacting my bank for help and advice, I now am! I bought a 'refurbished', lawnmower that I paid £60.00 for. (Minus, battery and charger that would have taken the cost, to the price of a brand new mower!) I communicated my concerns to GED, attaching photos. Their final response, after debate, was: I could return it, at my own cost. I am happy to add photos, that I supplied to my bank to verify this review. I have been prompted several times by Trustpilot to verify my details with GED on this site, with consequences of my post being taken down. I have done so. To be abundantly CLEAR. I went through ALL the correct channels to resolve this issue. GED, who have been more concerned to responding to my review, (That incidentally I can't respond to without editing my original post on Trustpilot!) I have had NO further communication from GED re my complaint of receiving faulty goods, that contravene the Trade Description Act. I have contacted a reputable Consumer Agency for advice. I have learned a harsh lesson here, and will definitely read through all reviews before, committing to purchasing online.
4 de março de 2026
Avaliação não solicitada
Resposta da GED Outlet
We are disappointed to read this review as it does not reflect the full circumstances of this transaction.
The product purchased was advertised as a USED item and was clearly described in the listing as:
"Spear & Jackson SCR3637A / 6796019 37cm Cordless Rotary Lawnmower - 36V (No Battery, No Charger) - USED ITEM"
The listing further stated that the item was a used product which had been fully tested prior to dispatch.
After receiving the customer's photographs and concerns, we reviewed the matter and advised that if the item was not considered suitable, it could be returned to us for inspection and refund. This option was offered directly to the customer.
The item was never returned to us, meaning we were unable to inspect it further or verify the concerns raised. Despite this, the customer subsequently raised a chargeback through their bank and obtained a full refund.
To date, the item has not been returned to our warehouse and remains fully refunded.
We always endeavor to resolve genuine concerns fairly and professionally and are disappointed that the return option offered was not pursued before the matter was escalated.
Faulty Product Supplied & No Refund Given On Returned Item
My daughter bought a Challenge 10 Litre Dehumidifier from GED Outlet through Amazon in January. The dehumidifier received had a faulty cooling element so did not extract any water. She requested a return through Amazon but the return label generated was not pre-paid and there was no way of requesting a different label. Had Amazon been the seller she would have been sent a pre-paid label to return faulty goods and would have been automatically refunded upon proof of postage. She paid herself to return it to GED Outlet using Royal Mail Tracked 48, following which she was sent proof of delivery by Royal Mail. No communication whatsoever was received from GED Outlet since the return in February regarding a refund for the item and the return postage. She has now contacted Amazon Customer Service who were excellent and have refunded her for both the Dehumidifier and the postage. Based on her experience and that of other reviewers it appears that this company often pays lip service to the Consumer Rights Act 2015. Avoid!
9 de maio de 2026
Avaliação não solicitada
One came fine the other looks uses a…
One came fine the other looks uses a packaging was damaged. Also makes a nice when on
1 de abril de 2026
Defective product
Defective product. The gap needs to be in the front side for the drawer was left in the back side, therefore I had to set it up the other way around and it left me with such an ugly item
27 de abril de 2026
Product was realy good value for money
Product was realy good value for money, arrived packaged well and on time, very happy
27 de abril de 2026
They sent me an already used lawn mower…
They sent me an already used lawn mower that was dirty covered in mud and grass the box had been resealed I’ve contacted the company via email and TikTok shop and had absolutely no response disgusting customer service and an absolute con
27 de abril de 2026
Great value strimmer…
Really good company idea to service used items and sell them at affordable prices. Brilliant
23 de abril de 2026
Excellent service very helpful and the…
Excellent service very helpful and the delivery was spot on.
15 de abril de 2026
I’ve still not received my parcel
7 de abril de 2026
The express delivery and update
30 de março de 2026
Delivery was fast and timely
Delivery was fast and timely. Everything was there, the mower was just a little bit more "used" than I had expected for the price. Works great though.
2 de abril de 2026
STILL haven't received it
25 de março de 2026
Resposta da GED Outlet
We’re sorry to see this review.
You contacted us for the first time today, at the same time as leaving this review, and unfortunately no order details were provided, so we have not been able to locate your order or investigate this for you.
We have replied to your message requesting further information so we can look into this as a matter of urgency.
Please do provide your order details so we can assist and work towards resolving this for you as quickly as possible.
Resposta da GED Outlet
Thank you for your 5-star review!
We’re really pleased to hear you found the price competitive, the delivery smooth, and the website easy to use.
We appreciate your support and hope to serve you again in the future.
Item arrived but the clip that holds…
Item arrived but the clip that holds the 2 poles together was broken. I messaged them for a replacement but I heard nothing 😞
Order GED#10207471
23 de março de 2026
Resposta da GED Outlet
We’re sorry to hear about this.
We have not been able to locate any previous message regarding this issue, however we have now contacted you directly so we can look into this further.
We would of course be happy to assist with a replacement part or a suitable resolution once we have your order details.
Please do respond to our email so we can resolve this for you as quickly as possible.
Awful product and service
Awful. Product not as described and unusable. Still waiting for confirmation as tionbof Return
19 de março de 2026
Resposta da GED Outlet
We’re sorry to hear you were unhappy with the item.
This was sold as a B-grade / refurbished item, which is reflected in the reduced price and means it may show signs of prior use or cosmetic wear. We always aim to describe this as clearly as possible.
You contacted us on 20 March and we responded promptly to arrange a collection. While a weekend collection was requested and not available, we remained in regular contact and agreed a suitable weekday collection.
The item was collected last Friday, returned to us, and a full refund has now been issued.
We always work to resolve any concerns as quickly as possible and believe this matter was handled and concluded within a reasonable timeframe.
Resposta da GED Outlet
Hi,
Thank you for your review.
We really appreciate your kind comments – glad to hear you were happy with the deal and that everything went smoothly 😊
Thanks again for your support, it means a lot.
Kind regards,
I ordered the Guild Drill equipment FLAT BATTERIES
I ordered the Guild Drill equipment, the 2 batteries supplies are dead albeit they display charged.
I have sent e-mails to GED but sadly no reply.
16 de março de 2026
Resposta da GED Outlet
Thank you for your review.
I’m sorry to hear you’ve had an issue with the batteries.
We have responded to your emails and arranged a free return label for you so the item can be sent back to us for a full refund.
If you are unable to locate our reply, please check your spam/junk folder, or feel free to contact us again and we will be happy to resend the details.
Kind regards,
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