Geekvault Avaliações 

108
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Item as described. No issue with goods. However, An issue arose with the delivery address (Google Pay issue not the shops). Despite 2 emails (Friday evening) to the shop within minutes o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really Interesting place to visit in Southend. Stumbbled upon it whilst visiting the town and honestly I was blown away by all the Geek Stuff, collectibles and all they had to offer in their store fro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very good store. You still get here Funkos which are already more difficult to get. My ordered Funkos were in a super condition. What is most important for collectors, they are packed super safe so th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Visited the store with my young son and felt welcomed at all times. My son was fascinated by all of the different action figures and funkos that were on display and also made his first and most import... Ver mais

Detalhes da empresa

  1. Loja de Artigos Colecionáveis
  2. Loja de Brinquedos
  3. Loja de Fantasias
  4. Loja de Hobbies
  5. Loja de Jogos
  6. Loja de Souvenirs

Escrito pela empresa

We are an online retailer specialising in geeky goods and pop culture madness.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

108 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(108)

17 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Posted to wrong address ignoring emails advising of issue

Item as described. No issue with goods.
However, An issue arose with the delivery address (Google Pay issue not the shops).

Despite 2 emails (Friday evening) to the shop within minutes of the invoice highlighting the address issue, the emails were not viewed prior to dispatch (Monday evening). As a result, the purchased item was sent to the incorrect address.

The issue was compounded by the lack of a telephone number for the shop to contact and ensure the address problem was fixed.

Be mindful of shipping address as this did not display until after confirmation of order.
A process change by the business to check email before sending order would have avoided.
A telephone contact number for the business would also have helped.

21 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Really excellent all round

Really excellent all round. I had been looking for these figures for a long time. They arrived really quickly and with really great packing. Great price too. Many thanks!

16 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Great!

Received my figure well packaged and in great condition, they were also kind enough to throw in some extras like Pokémon cards ,a lovely business and great first experience with them , will definitely return to them for future figures!!

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid, damaged items and poor customer service

Ordered 2 pop figures both came damaged. Took 4 emails and instagram to get a response to be told I would need to pay return postage. Still not resolved. Avoid at all costs, especially for funko’s as to be clear these were not damaged in transit, they were damaged before being sent out.

1 de julho de 2025
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Resposta da Geekvault

Hi,

Firstly the photo of the damaged product you provided was a scuffed corner in the top right of one box (this was minor wear most likely from being in-store) and marks on the plastic of the second, which you sadly did not provide a photo for (likely came from a removed price label). We did however happily accept your request to return in exchange for new ones (that would have hopefully be up to your standards).

Unfortunately as mentioned in our emails to you we are a small family business and can struggle to get through all our emails and admin duty during work days whilst running a physical shop. We absolutely do apologise for the inconvenience of a late email reply and hope to do better in future.

As per our terms and conditions, which you agree to with every purchase, customers are responsible for any returns. Unfortunately we are not a mega-conglomerate like Amazon and cannot offer free returns. This is still not resolved as you mentioned because you need to return items first before we may issue a full refund as you no longer wish for an exchange.

For perfect box collectors we suggest going to support your local Funko shops. This allows you to see in person your favourite collectibles and pick out the perfect box for your liking, not to mention it helps small businesses like us.

- GeekVault

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