Pire expérience de ma vie. En route pour Nantes pour aller voir le match Côte d’Ivoire v France et la voiture ralenti avec des voyants qui s’allume sur le tableau de bord. En panne au milieu de l’auto... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Ver mais
A empresa respondeu
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Ver mais
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informações de contato
Bevis Marks, EC3A, London, England, Reino Unido
- +44 20 3318 7571
4,0
Muito Bom
424 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very smooth experience as expected
Very smooth experience as expected. Highly recommend Getaround and especially Getaround connect giving much flexibility and speedy process.
13 de maio de 2024
Resposta da Getaround - UK
Hello Valery,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Sindy
If I could give this company 0 stars I…
If I could give this company 0 stars I would but I can’t. I rented a car with them in london I think ending of August 2023 it went smoothly. I had to pay a parking fine which was fine. However, all of a sudden my account is blocked now here’s where the problem started. Trying to get in contact with them is like a blind man trying to put a thread through a needle. My account got blocked because someone used my details in France and I have never been to France. There was no number to call them on. I emailed them and contacted them on Facebook they took forever to respond and when they did they would say pay €400 etc or you can’t use the account and no other option to fill for fraud nothing. I was willing to provide evidence but nothing from them.
30 de agosto de 2023
Avaliação não solicitada
Resposta da Getaround - UK
Hello Hayley,
Thank you for taking the time to leave us your review, I'm very sorry to hear about this experience and can understand how frustrating and disappointing this must be.
We really appreciate your feedback, it has been passed to the relevant teams involved so that we can review what went wrong, and improve our service to avoid situations like this in the future.
Kind regards,
Laura
Resposta da Getaround - UK
Hello Lucas,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Everything went smoothly
Everything went smoothly, a completely trouble-free rental in a very good car, perfect for 4 people on a ski trip.
5 de maio de 2024
Resposta da Getaround - UK
Hello Stuart,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Excellent as usual
22 de abril de 2024
Resposta da Getaround - UK
Hello Mary,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Great car
Great car, great communication and very helpful! Would definitely use again!
19 de abril de 2024
Resposta da Getaround - UK
Hello Lauren,
Thank you for your review.
We are happy to hear about your satisfaction with our service.
Your feedback helps us to support a more sustainable future through carsharing.
Have a nice day.
Kind regards,
Great custemer service.
Great custemer service.
Everything was smooth, i can't complain at all.
14 de abril de 2024
Resposta da Getaround - UK
Hello Elvis,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Excellent communication with Ed
Excellent communication with Ed , effortless. The car was great , very nice experience
14 de abril de 2024
Resposta da Getaround - UK
Hello Menzies,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Resposta da Getaround - UK
Hello customer,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Easy, transparent, customer oriented
Great service! Daniel made everything super easy. Transparent, honest, and fully focused on its customers. He meet us at the airport, and made the full experience super easy. Always reachable in case of any question or issue. I highly recomment Daniel
13 de abril de 2024
Resposta da Getaround - UK
Hello Jacques,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day,
Kind regards,
Don’t use - Abusive fee structure
Abusive fee structure, charging you £125 for processing the congestion charge for you. London owners should be required to register for the automatic payment
28 de março de 2024
Avaliação não solicitada
Resposta da Getaround - UK
Hello Youri,
Thank you for taking the time to leave us your review.
As stated in our Help Centre article here: https://uk.getaround.com/help/articles/cb5f88c73033, the cost of the Congestion Charge is not included in the price of your rental, if you will be driving within the congestion zone it is your responsibility to ensure that the daily charge is paid.
If you pay by midnight the day after you have entered the zone the cost is £15, however if you do not pay, the charge issued by TfL is raised to £90, additionally, if the owner receives an infraction for non payment of the Congestion Charge, you will be charged £35 to compensate the owner for handling the ticket. More information is available in our Guide to penalty notices here https://uk.getaround.com/help/articles/3002bd485101.
Kind regards,
Laura
If you are thinking about renting with…
If you are thinking about renting with them think twice. I rented my car out and the driver damaged the door. They had insurance cover and so I logged a claim with Getaround thinking it wouldn't be too much of an issue. It has now been six months and I still haven't heard back. Last time I heard from them was 3 months ago when they said it would 2-3 months to sort out.
Luckily my car is drivable but imagine if it wasn't. Not worth the hassle
12 de setembro de 2023
Avaliação não solicitada
Resposta da Getaround - UK
Hello Barnaby,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your disappointment with our service. Following your message, we have forwarded your request to your dedicated claims manager, who will get back to you by email as soon as possible.
Kind regards,
Laura
Resposta da Getaround - UK
Hello Panagiotis,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
I had an issue locking the doors
I had an issue locking the doors, and the response came well after the rental period ended. Deffinitively not a good experience
7 de abril de 2024
Resposta da Getaround - UK
Hello,
Thank you for taking the time to share your experience with us, we're sorry to hear about your disappointment, and appreciate your comments as they will allow us to continue to improve our service.
Kind regards,
Laura
Resposta da Getaround - UK
Hello Ben,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
The best experience!
1 de abril de 2024
Resposta da Getaround - UK
Bonjour Oleksandr,
Merci de prendre le temps de nous écrire.
Nous sommes ravis de lire votre satisfaction suite à votre expérience de location !
Nous avons à cœur de vous offrir le meilleur service sur Getaround.
À bientôt sur les routes.
Unfair treatment for penalty notices
Mostly I have found GetAround to work well, until I was hit with a penalty notice.
I had inadvertently entered a bus lane. I was in the bus lane for a maximum of 10 seconds and traveled for no more than 20 metres (up to a set of traffic lights) before realising my mistake. I immediately moved out of the bus lane before any buses came along. The bus lane was poorly marked, up until the point where it was too late to change lanes without entering the bus lane.
The owner of the vehicle received a penalty charge notice from the local authority because of this. They immediately paid the penalty, the cost of which GetAround passed on to me, with additional compensation for the owner and admin fees for GetAround. The penalty was £65. The additional fees GetAround charged totalled £35. This effectively doubled the cost of my rental.
There was no opportunity to challenge the penalty notice, which in many cases leads to the local authority dropping the charge.
The compensation for the owner incentivises them to pay the penalty without question, even though these can often be legitimately challenged.
It's definitely left me with a negative perception of GetAround and I'm unlikely to use the service again. I understand the logic of this arrangement, but I think the balance is wrong and means renters are likely to get stung by large fees for minor infractions even when there is a strong case for challenging the penalty.
23 de março de 2024
Avaliação não solicitada
Resposta da Getaround - UK
Hello Tom,
Thank you for taking the time to leave us your feedback, we really appreciate it.
We have full information about our infraction policy available in the Help Centre article here: https://uk.getaround.com/help/articles/3002bd485101
Many times Owners will choose to pay the fine as quickly as possible to avoid the penalty charge from increasing, I understand your frustration in this case, and would like to advise that you contact the Owner of your rental directly for assistance in reaching the issuing authority to contest the penalty.
Kind regards,
Laura
Barcelona airport via mundiauto
Barcelona airport via mundiauto
Very happy overall
30 de março de 2024
Resposta da Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Jim
These guys are a scam company who have…
These guys are a scam company who have very small print to catch you out. I was an hour late and they charged me £90 when it was originally only £100 to rent the car for 2 days. Absolute disgrace!
1 de abril de 2024
Resposta da Getaround - UK
Hello John,
Thank you for taking the time to leave us your review, I'm sorry to hear that you are unhappy with your recent rental experience.
Our lateness policy states that if you return the vehicle later than expected, you'll owe £15 per started hour of lateness. A grace period allows for the vehicle to be returned up to 29 minutes before charging additional fees. Past 30 minutes, a late fee is applicable and charged by the hour. You will also have to pay any additional rental duration and adjustments for gas and distance.
Full ifnromation about this policy is available in our Help Centre article here: https://en.getaround.com/help/articles/fe6f1d245c55
Kind regards,
Laura
Customer service is non-existent
Customer service is non-existent. Cannot call anyone at the company and only referred to emails, to which no -one responds.
Sham company, no wonder it is going bankrupt.
18 de março de 2024
Avaliação não solicitada
Resposta da Getaround - UK
Hello David,
Thanks for taking the time to leave us your review, I'm sorry to hear that you are not satisfied with your recent experience using Getaround.
I have tried to reach out to you via Trustpilot for more information about your specific complaint so that I could investigate and assist you further, however I unfortunately did not get a response.
You can contact our Customer Service team by phone from one hour before the start of your rental, until one hour after your rental has ended. For all other contacts you can reach us via https://en.getaround.com/contact.
If you require any additional assistance please don't hesitate to reach out to us.
Kind regards,
Laura
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