Foil Avaliações 

50
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My family's FOIL experience has been very poor. We have owned the board for 2 years and have gotten exactly 15 seconds of use. I have spent countless hours on the phone with customer service and was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had Antony B and Harry M at my home yesterday installing Community Fibre Broadband. They were friendly and helpful. Considerate ( covering shoes before coming in and hoovering up after drilling neces... Ver mais

Avaliado com 5 de um total de 5 estrelas

Anthony B and Harry M installed our new broadband a couple of weeks ago for Community Fibre. We had a few problems getting full coverage and they worked really hard until the system was functioning co... Ver mais

Avaliado com 5 de um total de 5 estrelas

Foil has been good about responding to a problem that seems to be a mechanical failure in the motor. They have a new motor/mast being shipped to me and I'll return problem motor in same box, warranty... Ver mais

Detalhes da empresa

  1. Esportes Radicais

Escrito pela empresa

Foil produces the world's most advanced eFoil technology


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

50 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,9

Todas as avaliações

(50)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Awesome board, great battery, slow to ship

Absolutely love the foil board. Easy to set up and everything works well and is very easy to use. Like any foil, it takes some getting used to for folks to learn to ride. The extended battery lasts crazy long which is wonderful. Everything put together is of course heavy, but that's just how efoils are. I've ridden another big company's board as well, and this one is just as good.

A few things to note though:

Their information/manuals and videos online are good, but they lack some information like how to turn off the remote by holding the main button for 15 seconds, how change the speed setting by single tap for up and double tap for down, what you should see on the charger screen, etc.

The board paint/gel coat seem to chip easily. After my first session of just being in the middle of the lake, there were a few white spots where the paint had chipped off on the sides even though it hadn't come into contact with anything.

My final note is on expectations with delivery timing. The website noted 1 week to ship when I ordered but it took 6. So be prepared to wait a while.

9 de agosto de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Satisfied Buyer

Took longer to deliver than was promised. Board works perfectly. Paint chips very easily on black carbon board. Will need to pick up some touch up paint. Adding some handles to the board would make it a lot easier to lift and get out of the water on a dock or ski boat. Maybe they will come up with a retro fit modification for that. All in all seems like a very solid product.

29 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I recommend NOT buying a board from…

I recommend NOT buying a board from GetFoil!

My board arrived damaged. They offered to replace the board part and not the foil part.

After attempting to use the board the first few times, it didn't work more than half the time I tried to use it.

I contacted customer service and dealt with Kyle, the "CEO and customer service agent"... Like other reviewers here, I had a bad experience dealing with him.

I needed to credit card dispute the purchase since Foil left me with a malfunctioning board. I offered:
1 - They could send parts as they thought the issue was a simple fix and talk me through repairing it.
2 - I would mail the board back (on my dime) to have them fix the issue.
3 - I would mail the board back (on my dime) and they would simply refund me. I think the board doesn't work and they think it is great. Why not accept a return then?

They continued to sell "discontinued" propeller guards.

One other thing I noticed... If you look at most of the 5 star reviews, they all seem to only have 1 review. That seems odd... Why would that be?

19 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good quality

Very good quality. Deliriously happy with the board. Very attentive support. Board propelled my 230 pound fat butt for hours on one charge. Amazing ride. You’ll have fun every step of the way.

23 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NEW Foil board carbon fiber DEFECT

The foil board I purchased was used a total of 8 times. On the last ride, the carbon fiber foil fin sheared off. Nothing was hit in the water and the board was not dropped. After falling the fin completely came off. When looking at the fin you can clearly see a bubble in the carbon fiber due to manufacturing defect. After this happened I emailed the support team with photos and the support manager (Kyle Roarke) accused me of falling incorrectly and would not replace the carbon fiber foil fin under warranty. He accused me of lying and wrote me a clear email that he will not be replacing the fin but I can purchase one at a reduced cost. Obviously, this was not acceptable for a $9k board with upgrades.

Get Foil, I purchased your board because you are USA made, designed and assembled. Your sales team was clear your team would honor any issues which may come up in the first year. Clearly you are misrepresenting your products and do not stand behind them. I will NOT be purchasing another board or recommending this product to friends and other boats in my community.

19 de maio de 2022
Avaliação não solicitada
logotipo da Foil

Resposta da Foil

Hi John, thank you so much for sharing your experience here. After a review of your warranty claim it was determined that the damage to your wing was accidental and not due to a defect in the wings construction. Your warranty does not cover accidental damage. We remain committed to getting you back on the water and can provide you a replacement at a discounted price. If you'd like to move forward in that direction please let us know and we'll be happy to help!

Avaliado com 5 de um total de 5 estrelas

Love this foil

Love this foil. Still a little cold in New England but myself and my boys are still using it. Staff is great and get back very quickly to answer questions.. well worth the money. I have recommended it to my friend who just ordered one. No regrets purchasing this.

26 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recieved my foil on Friday

I recieved my foil on Friday, was concerned about taking the prop and end cap off to install the prop guard. I called and you were closed until Monday. I emailed support and did not receive a response until Monday. I looked through the manual, the quick start guide and online as well as your site and could not find information on installing the prop guard. I went ahead and took it apart and installed the prop guard but would have liked to have instructions to make sure nothing was going to fall out when I removed the end cap and how many foot lbs to set the nut too on the prop when I put everything back together. Your support reach out to me on Monday and verified I installed it correctly. Once support reached out, he was very responsive.

19 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We are impressed!

We are impressed with the performance and value of our new FOILS! The setup is simple and quick. We've have tried many others over the years and love how easy these were to get and the water and go. The battery life is by far the longest we've ever experienced.

30 de março de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

This is my first e-foil and I'm totally hooked !

This is my first e-foil, so I cannot compare to other brands but overall it is a good product for half the price. Delivery was delayed (but everyone had a hard time getting electronic chips that year) and the battery/remote had issues on my first try so I had to ship it back and it got fixed. Customer service was good and made it very easy. To be honest I was expecting to have a few issues ...given the product is new and the price very attractive, so overall I'm super happy. The board design looks good, I would not say foiling is easy at first and I don't think this board is made for beginners but I was able to foil a dozen of times before it got too cold and I'm now totally hooked. Looks like updates and upgrades are coming up this year so this is super exciting.

11 de março de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Too many problems

Bought the board. Had multiple issues with board and battery and company wouldn’t give me a refund and has made everything extremely difficult. It worked ok for awhile, but then just too many problems

3 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

love the board - you should get one

i pre-ordered the board.
foil made it happen.
quality is superb.
it all works.
quite unusual for a brand new product.
super fun.
thank you.

(ps: yes it’s true… motor pitch tune would be great /slightly smaller board would be great/ some nicely integrated handle to carry and to get back on in the water would be great ;)

3 de março de 2022
Avaliação não solicitada
logotipo da Foil

Resposta da Foil

Thanks for your review! We're so glad to hear you're enjoying your board!

Avaliado com 4 de um total de 5 estrelas

Beginner Experience / Feedback

Only got a couple of tries in before the end of last summer. In general I like the board but would love to see handles on the side of the board to pull myself up onto a knee position (see this on many other more expensive boards). Also a hold speed and programmable exponential speed curve feature on the speed control would be nice. You have to be pretty experienced to hold the speed at a constant level while pulling yourself up on a slippery board without any handles. But then again, I was and still am a complete beginner.

12 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'd ONLY buy a Foil Board!

My entire experience with purchasing my first board & any questions I had went so well I have already ordered a second board. I feel like first Gen boards & releases may have had a few hiccups, but to be entirely honest I have NEVER had a company address issues SOOOO fast. The board is GREAT & Kyle (The CEO has been improving everything daily as well as his team). On top of that everything has been improving in regards to updates/APP/shipping. It is amazing how quickly Foil has responded & addressed feedback. I wouldn't buy any other board as a result & highly recommend to my friends & family. FOIL is the best & US company!!

25 de janeiro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I ordered my Foil either late 2020 or…

I ordered my Foil either late 2020 or early 2021. It took forever to get confirmation that mine was coming. It took so long that I went out and bought a Flite Board. I absolutely love the Flite. When I got my Foil it did not compare to the Flite. It is very slippery, harder to Foil and way heavy. I understand there was a difference in price point, it is worth spending the extra money. At this point I will own the Foil and doubt any one will use it.

27 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tested out the Foil for the first time…

Tested out the Foil for the first time last month. It was a blast! It's a lot of fun and makes for a great time. It's also a serious challenge. Not as easy as I thought it would be. But starts to get easier after a few tries. Get out and try one soon!

12 de dezembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The Foil delivery was delayed over 2…

The Foil delivery was delayed over 2 months from July to OCT and thus we missed the summer. I love the product, but the delay was not great. That being said, I did get a board upgrade which was cool. I am still awaiting the carry bags?

11 de dezembro de 2021
Avaliação não solicitada

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