Have sent an item back due to scheduling Mishap and am now being ignored via email, WhatsApp and phone. No refund been given but they’v recieved the product back.
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Veja o que dizem as avaliações
I love Get Harley, the team are so on point with everything! Quick answers, updates when they are finding something out. Really helpful information information. Super quick turn around from ordering... Ver mais
This is hands down the BEST medical grade skincare I've used. Having previously used Medik8 and another brand and seeing no difference, I wasn't in high hopes but my GOODNESS this brand has surpassed... Ver mais
Hi, The prescribed Neostrata Enlighten Serum and Medik8 eye cream are excellent products and I will certainly continue to use them. Many family and friends have commented on how good my skin looks... Ver mais
Detalhes da empresa
Escrito pela empresa
GetHarley is a digital platform and service that connects some of the world’s most renowned skincare professionals with consumers, for skin consultations and personalised, product regimes of exclusive, science-led brands, delivered to-their-door. GetHarley is the first platform to combine technology with the human instinct and judgement of a skincare professional to deliver a deeply personalised and highly effective skin health journey.
Informações de contato
2 Riding House St, W1W 7FA, London, Reino Unido
- hello@getharley.com
- www.getharley.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick efficient response time and…
Quick efficient response time and personalised skincare plan that can be adapted based on current skin concerns
Fantastic customer service and attention to detail!
I’ve purchased from GetHarley a few times and it’s been great. Once there was a small issue with half my order getting lost, but Sophie on the customer service team fixed it instantly and managed to send my order to France as I was there at the time. Thank you for the professionalism and care, I know I’ll be continuing to shop from them without reservation!
Great service and the products are…
Great service and the products are amazing. My skin is glowing and I'm having less breakouts.
5 Star Service
Reliant , efficient service! Highly recommend!
Incredible service
Incredible service, great customer service and communication.
They have really helped me in my skin journey, I couldn’t recommend them more!
Very responsive and so helpful
Very responsive and so helpful! Great job!
Where is my order
Where is my order? I ordered from GetHarley several weeks ago but never arrived and there is no contact number

Resposta da GetHarley
GetHarley is the worst
GetHarley is the worst. There is no contact number, you can only connect with them by WhatsApp to which they do not respond for days. I ordered a prescription over two weeks ago and they shipped it to the wrong address but won’t respond to me to get it reshipped

Resposta da GetHarley
Get Harley quickly resolved an issue…
Get Harley quickly resolved an issue for me regarding a package I never received with a replacement parcel.
This is excellent service.
Highly recommend
Fantastic customer service! My skin is radiant, just so glad to have found my aesthetic nurse and GetHarley. Finally found great products with exceptional knowledge too. Highly recommend! Thanks all.
Amazing service
Get Harley is a great company! All of my skincare products are in one place and the girls are always available to answer any questions you have about your skincare needs. Amazing service and really happy with my experience at get Harley.
Brilliant service and treatment.
Hi I'm extremely impressed my skin has never felt better ..the doctor really took into account all my concerns and I felt it was a very personalised experience. They asked for photos before hand which made the consultation all about management. I was very impressed. The orders all arrived promptly. The doctor also wasn't pushy about buying the treatment she advised about my current products and then suggested what would be better at my own pace.
Hydrating Moisturiser
I required a more hydrating moisturiser. So GetHarley got in touch with Rachel who suggested one for me. It was ordered and delivered the next day. It was amazing service and I love the new moisturiser. Thank you
Superb company, first class customer service
This company and concept is insanely good! My beautician created a personalised skincare plan for me and through the company I was able to get my products. The communication is 1st class and they went over and above to ensure I was happy with the purchase. Always checking in and ready to answer any queries. The order arrived quickly (within 48hrs). Really impressed with everything.
Excellent customer service and high quality, affordable dermatology treatment!
After a very reasonably priced initial consultation and a regime tailored to my skin and budget I received my products within 3 days. Get Harley have stayed on hand for any further questions and queries with the Dr I spoke too, sending them skin updates and check ins to adapt my plan. Excellent customer service and high quality, affordable dermatology treatment!
Totally professional company with…
Totally professional company with excellent and effective medical grade skincare products. No hard sell, just there when you need them and the occasional special offer.
GetHarley...Excellent Experience !
The whole experience with GetHarley has been a smooth and trouble-free process from start to finish. From speaking to my skin consultant, to ordering the products I need, to delivery to my home address. It's a nice, integrated system and works well. And I can easily pop back in to reorder when I am running low.
GetHarley ship quickly and I like how they keep me updated on my order status and delivery too. Skin specialists are experts in their own field, and GetHarley are experts in their own. Combine the two and you have a very seamless service which serves all parties. Good work !
Amazing products from Get Harley
Amazing products from Get Harley. I have noticed a massive improvement with my skin. Get Harley have a great after sales WhatsApp group who respond to any query very quickly.
Very happy so far
I have only been using GetHarley for a couple of months, but I am really happy with the level of customer service and support I have received. I am also already starting to see some promising results. In my initial consultation with Dr. Maha I felt that she took the time to listen to me and construct a plan that was tailored to my needs and also my budget. I didn't feel like I was being pushed to purchase products I didn't need. The Whatsapp messaging service makes all correspondence smooth and efficient. I love that I can just write in a message or send a photo for feedback. Thanks to the team that are behind this and thanks to Dr. Maha!
Skincare on speed dial
I have now been using GetHarley for over a year now. I’m absolutely amazed by the efficiency and care that I have received. I once received a product that certain things were missing - immediately care was taken and I was compensated and cared for. Bravo GetHarley, best customer service and advice☀️💪
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