GetHarley Avaliações 

558
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Have sent an item back due to scheduling Mishap and am now being ignored via email, WhatsApp and phone. No refund been given but they’v recieved the product back.

Avaliado com 5 de um total de 5 estrelas

I love Get Harley, the team are so on point with everything! Quick answers, updates when they are finding something out. Really helpful information information. Super quick turn around from ordering... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is hands down the BEST medical grade skincare I've used. Having previously used Medik8 and another brand and seeing no difference, I wasn't in high hopes but my GOODNESS this brand has surpassed... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hi, The prescribed Neostrata Enlighten Serum and Medik8 eye cream are excellent products and I will certainly continue to use them. Many family and friends have commented on how good my skin looks... Ver mais

Detalhes da empresa

  1. Clínica de Dermatologia

Escrito pela empresa

GetHarley is a digital platform and service that connects some of the world’s most renowned skincare professionals with consumers, for skin consultations and personalised, product regimes of exclusive, science-led brands, delivered to-their-door. GetHarley is the first platform to combine technology with the human instinct and judgement of a skincare professional to deliver a deeply personalised and highly effective skin health journey.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

558 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(558)

23 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service and attention to detail!

I’ve purchased from GetHarley a few times and it’s been great. Once there was a small issue with half my order getting lost, but Sophie on the customer service team fixed it instantly and managed to send my order to France as I was there at the time. Thank you for the professionalism and care, I know I’ll be continuing to shop from them without reservation!

24 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible service

Incredible service, great customer service and communication.

They have really helped me in my skin journey, I couldn’t recommend them more!

15 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Where is my order

Where is my order? I ordered from GetHarley several weeks ago but never arrived and there is no contact number

14 de junho de 2024
Avaliação não solicitada
logotipo da GetHarley

Resposta da GetHarley

Hi Michele,

Thank you for taking the time to provide this feedback. We're so sorry to hear that your order hasn't arrived yet. So that we can assist you with this, please reach out to us via WhatsApp or at hello@getharley.com, we would love to help!

Our team is available 7 days a week via WhatsApp and email and will aim to respond as soon as possible. Please be assured that we will look into this for you as an urgent priority and will do everything that we can to resolve this as quickly as possible!

Sophie
Customer Experience Manager

Avaliado com 1 de um total de 5 estrelas

GetHarley is the worst

GetHarley is the worst. There is no contact number, you can only connect with them by WhatsApp to which they do not respond for days. I ordered a prescription over two weeks ago and they shipped it to the wrong address but won’t respond to me to get it reshipped

13 de junho de 2024
Avaliação não solicitada
logotipo da GetHarley

Resposta da GetHarley

Hi,

Thank you for taking the time to write this feedback. We're really sorry to hear that your order was not delivered successfully, and that you were unable to contact us via phone call regarding this - we understand how frustrating this would have been.

Our team is available via WhatsApp and Email 7 days a week, and we do our best to respond as swiftly as possible. I can see we have since responded to your messages and are in the process of arranging for your order to be delivered to the correct delivery address.

Royal Mail requires the full delivery address, including house/flat number, in order to fulfil deliveries. However, we understand your frustration that you have not received your order yet, so please rest assured that we'll do everything that we can to resolve this as quickly as possible.

Please do feel free to reach out to our team via WhatsApp or at hello@getharley.com if we can support in any other way - we would love to make this right for you.

Sophie
Customer Experience Manager

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Fantastic customer service! My skin is radiant, just so glad to have found my aesthetic nurse and GetHarley. Finally found great products with exceptional knowledge too. Highly recommend! Thanks all.

12 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Get Harley is a great company! All of my skincare products are in one place and the girls are always available to answer any questions you have about your skincare needs. Amazing service and really happy with my experience at get Harley.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service and treatment.

Hi I'm extremely impressed my skin has never felt better ..the doctor really took into account all my concerns and I felt it was a very personalised experience. They asked for photos before hand which made the consultation all about management. I was very impressed. The orders all arrived promptly. The doctor also wasn't pushy about buying the treatment she advised about my current products and then suggested what would be better at my own pace.

21 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hydrating Moisturiser

I required a more hydrating moisturiser. So GetHarley got in touch with Rachel who suggested one for me. It was ordered and delivered the next day. It was amazing service and I love the new moisturiser. Thank you

7 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb company, first class customer service

This company and concept is insanely good! My beautician created a personalised skincare plan for me and through the company I was able to get my products. The communication is 1st class and they went over and above to ensure I was happy with the purchase. Always checking in and ready to answer any queries. The order arrived quickly (within 48hrs). Really impressed with everything.

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and high quality, affordable dermatology treatment!

After a very reasonably priced initial consultation and a regime tailored to my skin and budget I received my products within 3 days. Get Harley have stayed on hand for any further questions and queries with the Dr I spoke too, sending them skin updates and check ins to adapt my plan. Excellent customer service and high quality, affordable dermatology treatment!

30 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GetHarley...Excellent Experience !

The whole experience with GetHarley has been a smooth and trouble-free process from start to finish. From speaking to my skin consultant, to ordering the products I need, to delivery to my home address. It's a nice, integrated system and works well. And I can easily pop back in to reorder when I am running low.
GetHarley ship quickly and I like how they keep me updated on my order status and delivery too. Skin specialists are experts in their own field, and GetHarley are experts in their own. Combine the two and you have a very seamless service which serves all parties. Good work !

6 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy so far

I have only been using GetHarley for a couple of months, but I am really happy with the level of customer service and support I have received. I am also already starting to see some promising results. In my initial consultation with Dr. Maha I felt that she took the time to listen to me and construct a plan that was tailored to my needs and also my budget. I didn't feel like I was being pushed to purchase products I didn't need. The Whatsapp messaging service makes all correspondence smooth and efficient. I love that I can just write in a message or send a photo for feedback. Thanks to the team that are behind this and thanks to Dr. Maha!

3 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Skincare on speed dial

I have now been using GetHarley for over a year now. I’m absolutely amazed by the efficiency and care that I have received. I once received a product that certain things were missing - immediately care was taken and I was compensated and cared for. Bravo GetHarley, best customer service and advice☀️💪

24 de maio de 2024
Avaliação não solicitada

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