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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de fitness e nutrição
  2. Loja de vitaminas e suplementos

Escrito pela empresa

VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent multivitamin! Makes optimizing SNP's easy!

Vitamin Lab is amazing! Optimizing health is a hobby of mine and I did a 23&Me test and sent it to Nutrahacker and got a bunch of recommendations based on my SNP's and then I couldn't find a multivitamin that worked for me. It would have the form of Vitamin E that causes inflammation or the wrong from of B12 for me. (and half the population!)
Vitamin Lab has the right ingredients and none of the wrong ingredients. I also just met with their nutritionist and was able to add 4-5 other supplements that I was taking separately! (Vitamin C, NAC, DIM...) so excited to save money and energy on managing all the pills!

15 de agosto de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Kim,

We love to hear feedback like this! So glad to hear that your formula is working well for you and that our nutrition team was able to support in making sure it was a perfect fit.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Avaliado com 5 de um total de 5 estrelas

These vitamins have changed my world

These vitamins have changed my world - I have more energy, focus and stamina and LOVE all of the support and insights they provide. I've used them for years and will never stop. I love them!

9 de agosto de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Kim,

We're so happy to hear of the incredible benefits you are experiencing from your custom formula, and thank you for the kind words regarding the support from our team. We're here any time you need us!

Jo James
Head of Customer Experience
VitaminLab

Avaliado com 1 de um total de 5 estrelas

I want to cancel

I want to cancel. Did not want to resubscribe. No warning before order was placed. Terrible.

4 de agosto de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Ks,

I'm so sorry for any type of negative experience you had with your personalized formula. I know that online purchases can be confusing, and we do our absolute best to outline all the terms of our subscriptions, including the fact that they are auto-renewing, during the checkout process. I do not see a customer in our system with this name, however I'd love to help provide clarification regarding your subscription. Please feel free to reach out to me directly at jo@getvitaminlab.com and I'd be happy to connect.

Jo James
Head of Customer Experience
VitaminLab

Avaliado com 5 de um total de 5 estrelas

VitaminLab supports your health objectives

VitaminLab offers a unique and personalized process to vitamin supplements and in doing so engages with your personal health objectives. Really personable approach and pro-active support from the company's staff. At a good price and delivered to your door in a nice box. Highly recommended.

8 de agosto de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Pieter,

Thanks so much for your kind words! It's been a pleasure being part of your journey to optimize your health through personalized supplements. If you need any support with modifying your formula in the future as your health goals change, never hesitate to reach out :)

Jo James
Head of Customer Experience
VitaminLab

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

There are no words to express my gratitude to Talia. Talia compiled 4 anti aging life longevity doctors recomendations into one formula keeping notes on everything meticulously. A month long planning back and forth i went from taking 7 pills daily to 17 pills daily. In a recent SOS life longevity test of 27 bio markers my score was 93 out of a possible 100. What i'm doing is working. I'm 58 and in the healthiest condition of my life. I'm 5'9 and a former professional athlete. I weight 112 pounds and this formula is the ideal compliment to my hormone regimen. I needed to do this addition for months and months and dreaded the complexity. Talia held my hand and made it seamless. The new formula has simplified my daily routine while boosting energy, well being, sleep. gratitude and more gratitude.

10 de julho de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Thanks so much for your kind words Laurie!

Talia is absolutely amazing and we are so happy that she has been able to support you on your health journey. It's incredible to hear the benefits you are experiencing from your custom formula.

Avaliado com 5 de um total de 5 estrelas

Unique and customizable vitamin and great customer service

Really unique and customizable vitamin blend for any specific needs. Was really convenient to use while traveling. I don't recommend the powders as they can taste rough but they warn you about this. The pills are a lot of pills in number but they cover everything I need.

The customer support and flexibility of the vitamin blend is absolutely what sold me here.

17 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It is always a pleasure to work with…

It is always a pleasure to work with the team of VitaminLab. Everyone is professional, very knowledgeable and always ready to help.

17 de abril de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Dr. Miriam, thank you so much for your kind words! We love being able to work with you and are glad that we can help to provide personalization for the patients in your practice.

Avaliado com 5 de um total de 5 estrelas

I had requested a veryTaking the time to listen detailed…

I had requested a very detailed personal formula. They didn’t simply take what I submitted and gave it a green light. Their team took the time to review my formula and advised me on some of the possible interactions with some of my meds. They made detailed recommendations and more importantly listened and responded to my needs. I feel very comfortable working with Talia and her team. I have referred other people to their site.

8 de abril de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Thanks so much for your kind words Joe! Talia is definitel a rockstar :) We can't wait to hear how you are enjoying your new custom formula.

Avaliado com 5 de um total de 5 estrelas

I’ve cycled through several different…

I’ve cycled through several different supplement stacks, always trying to find a combination that worked successfully but ultimately would become to difficult to manage and keep track. Not only did VitaminLab & Mackenzie respond to my request immediately, they went above and beyond my expectations - I’ve found my permanent supplement provider and highly recommend them!

26 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Their subscription model is extremely…

Their subscription model is extremely questionable. Canceling the subscription is also challenging, if not impossible.

Today, I reached out to my bank to block my credit card and request a new one as this was the only way to ensure that they would stop charging me for nothing.

I would not recommend this company to anyone.

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Talia is just super nice and helpful

Talia is just super nice and helpful - she really knows vitamins and everything related to it. Thank you Talia for always being so patient and helpful!!!

14 de março de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Ruth,

Thank you so much for your review. We are thrilled to be able to support you on your health journey. Talia is absolutely a gem and I'm so glad she was able to help ensure your formula was a perfect fit for you!

Jo James
Head of Customer Experience

Avaliado com 1 de um total de 5 estrelas

USE EXTREME CAUTION

This is garbage. Charging a ridiculous amount and misrepresenting the cost by breaking the total down monthly, despite only getting a refill every 3 months. It's highly irregular and confusing. I also haven't gotten any orders in a little under a year (as shown in THEIR SYSTEM) and they're giving me grief about refunding.
*ETA - They do apparently outline the charging model when you first purchase your subscription, although the real issue for me is that I got no receipts and couldn't verify that I was informed of that when I first signed up in January '23.
I will caution folks though-- their internal system still doesn't show when refill orders are sent. I was getting all the marketing emails but did not receive any receipts or shipping notifications. If you do decide to use this service STAY ON TOP OF YOUR BANK/CC STATEMENTS. I would hate for anyone else to be charged for things they're ultimately not receiving AND don't even know they should be receiving.
They did ultimately refund me for the orders I didn't get, though it took a while to get to the root of the issue. All to say, if you use VitaminLab ***BE CAREFUL.***

25 de fevereiro de 2024
Avaliação não solicitada
logotipo da VitaminLab

Resposta da VitaminLab

Hi Erin,

Thank you for taking the time to leave us a review, and I apologize for any confusion regarding the billing cycle of your subscription. I'm glad you were able to locate the information and where this was outlined at checkout. I've reviewed your communications with my colleague Talia and do see that the issue regarding shipping emails was resolved, and that our tech team has addressed the concern with you not receiving all of your scheduled emails.

We appreciate your patience in working with us to get to the root of your concern, and as you mentioned, a refund was processed for the orders you did not receive due to an issue with shipping.

If you have any additional feedback, I'd be happy to connect and can be reached at jo@getvitaminlab.com

Kindly,
Jo James
Head of Customer Experience

Avaliado com 5 de um total de 5 estrelas

When I started taking vitamins…I don’t remember exactly but it is around one year all ready

When I started taking vitamins exclusively for my DNA it take a while to get use my body because it took couple weeks when I start feeling more stable with energy and during all this time I have this I can continue my daily routine during the hold day. I am a person wake up at 4:00 am and finish my day around 4:30 pm and I don’t have any crash after my activities.

12 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Talia

Talia! Extremely knowledgeable, and customer service is impeccable. She is patient, kind, helpful and understanding. Talia is quick to answer my questions and works with me to find solutions. She is a super star!

12 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Personalized Supplements Made Easy

I'm glad I've found a local Canadian company that provides customized supplements. It's great to get a personalized formula made just for me, and I get to choose the supplements and quantities I want. The pricing is reasonable, and I like the freedom of adding, removing, or adjusting the amount of each supplement to make it feel more unique and cost-effective. I'm on my fourth month and couldn't be happier with it – I'd choose this any day over store-bought supplements. I've had no issues with communication, ordering, packaging, shipping, billing, or incorrect orders; and customer service is great too. The only improvement I'd suggest is having the ability to view your ongoing order status (refill) after the initial order (90-day period) and a convenient way to request updates to the formula (if any) directly through the order page, without the need for email or phone contact. Besides that, it's been a fantastic experience.

15 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience!

Talia was SO helpful and SO patient with me as I asked tons of questions! She helped me come up with different formulas that could accommodate different needs I had so that I could choose the best one for me. I would highly recommend this service and will update my review when I start taking the vitamins!

2 de outubro de 2023
Avaliação não solicitada

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