Gibbs Gillespie - Uxbridge Avaliações 

61
O TrustScore é 2.5 de um total de 5

2,4

268-270 High Street, UB8 1LQ Uxbridge, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

My first time experience to let my house . I first visited Gibbs-Gillespie Uxbridge branch by myself without any recmendation and/or advice. From the beginning letting manager started nice talks with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) wha... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any oth... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Massive thank you to Davina Cole! I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks t... Ver mais


Detalhes da empresa

  1. Imobiliária
  2. Manutenção de propriedades
  3. Companhia gestora de propriedade
  4. Avaliadora de imóveis
  5. Consultora de imóveis
  6. Inspetor de imóveis

Sobre Gibbs Gillespie - Uxbridge

Escrito pela empresa

Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.

Book a FREE valuation

Escrito pela empresa


Informações de contato

  • 268-270 High Street, UB8 1LQ, Uxbridge, Reino Unido

2,4

Ruim

O TrustScore é 2.5 de um total de 5

61 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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2,4

Todas as avaliações

(61)

82 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting service

Absolutely disgusting service. Have been left without any running water for a week. I pay 2k a month for what? Having to chase staff for automated replies. Nobody cares at all as they go home to their working washing machines and running water. But no bother is given for any tenants. This is illegal and I will be making a formal complaint.

19 de maio de 2024
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Dear Anastasia

We appreciate your feedback and thank you for taking the time to let us know about your experience. We always take it very seriously when we hear of any dissatisfaction from our customers.

We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Massive thank you to Davina Cole!

Massive thank you to Davina Cole!

I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful.

I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.

25 de janeiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It took us nearly a year but we are finally moving

It took us nearly a year to be able to sell our property and finally move on. Although our local branch ((Uxbridge) were not so great at communication and we had some issues in this regard, we managed to have a great move manager assigned to us who was great in communication, transparency and also was very dedicated to keep the chain together. We are grateful to Danielle Gennard at the Northwood branch for all the help and support offered to us.

16 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They are the worst estate agents

They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.

8 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total lack of empathy or minimum…

Total lack of empathy or minimum understanding. I'm currently paying more than the rent of the house I was interested in, and not even with that they allowed me to view the property. According to them I was not earning enough. I told them that if I had the salary they were asking for, I wouldn't be interested in that house, but obviously in a much better one, and that the rent of the property advertised was less than I was currently paying. They didn't care.
They should say in their website that they will only talk to you if you are wealthy, so we, normal people, wouldn't lose our time with them. Appalling.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report.
We then reported it again when the floor began to erode and cave in.
After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting!

We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed.
Almost 2 weeks since he came and still no feedback as to next steps.
Health and safety of tenants clearly isn’t a top priority.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Lost Sale

The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.

26 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding!

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.

10 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

absolute worst experience

absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.

9 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Harry Thornhill (GIBBS-GILLESPIE)

Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.

4 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I went yesterday to see a flat in…

I went yesterday to see a flat in uxbridge after being driving over than one hour. We agreed for everything and i asked him if we could move into within 7 days and he was happy to accept that. He said will send me the form to start the process in the next hours.
After one day of waiting no one got in touch with me, after i called them they said it’s gone. It’s been rented over.
I don’t know what kind of service is this. Shamless

3 de abril de 2023
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Dear Khitare2 Hamid,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you so much Georgia Smith tenants…

Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contract
Excellent service as always.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Dear Lyn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Georgia Smith was most helpful and…

Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.

7 de novembro de 2022
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Hi David, Thank you for taking the time to leave a review for Georgia and your kind words, we are delighted that you have been happy with the service received. Best wishes, Chloe

Avaliado com 5 de um total de 5 estrelas

Great, attentive Service!

Really pleased with the service that I received from Sophie Hayes regarding maintenance issues. She listened carefully to the situation and acted professionally in a short space of time and keeping me updated on developments. Thanks Sophie!

28 de outubro de 2022
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Dear Jason Carter

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case with Sophie f you have further needs or questions, please reach out!

Kind regards
Property Management

Avaliado com 5 de um total de 5 estrelas

Excellent service from David Hewinson

Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.

17 de outubro de 2022
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service at the uxbridge branch

Long story short the purchase of a new property is very stressful and my solictors (Hannah Solictors) did not make it any easier for me. However, Kasia who works for Gibbs was dealing with my case and did an exceptional job, ensuring that all matters were dealt with in a timely manner. She consistently kept on the case of my solictors (Hannah Solictors) who were absolutely useless and ensured I was kept upto date with everything that was going on in the background. Kasia is clearly and asset to Gibbs i would definitely recommend anyone purchasing or selling to get her on the case.

18 de agosto de 2022
Avaliação não solicitada
logotipo da Gibbs Gillespie - Uxbridge

Resposta da Gibbs Gillespie - Uxbridge

Dear Mahbub

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!

Many thanks, Customer Care Team

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