I recently changed my Internet provider, & decided to go with Community Fibre, due to their prices/speed. I am very happy I choose them, there has been no issues, Internet speed has been grt. So it w... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I signed up with Vodafone Broadband with the promise of a £150 voucher. I've contacted gift cloud several times but have received nothing and there's no phone number to contact them either. I will... Ver mais
A empresa respondeu
Terrible company that doesn't honour the campaigns it runs and ignore all communications. When 50% of your reviews are sitting at 1 star that says a lot about you. My wife (who works for the NH... Ver mais
I took out a new broadband package through MSE with the incentive that giftcloud would provide a £130 gift card. I never received this incentive even after waiting the mandatory 120 day waiting pe... Ver mais
Detalhes da empresa
Escrito pela empresa
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Informações de contato
Reino Unido
- hello@giftcloud.com
- www.giftcloud.com
2,6
Ruim
3 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simply and good
11 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
I was due a gift card from my Vodafone…
I was due a gift card from my Vodafone order and I didn't receive anything after 120 days. I have since contacted them multiple times and all I get is a 'your ticket has been updated' response but I do not get any more information and it has been multiple weeks since I contacted them. Not good!
11 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I ordered the vodafone internet with…
I am amending my review to 3 stars as they have now given me the giftcard although unfortunately only when I did this review. I ordered the vodafone internet with the £150 voucher from giftcloud being one of the main reasons. It has now gone way past the 120 days and the voucher is no where to be seen. I have raised a ticket 643431 which has not been replied to in over a week despite their suggested 48 hour reply time. Very frustrating as no other method to get in contact.
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Was supposed to receive a £95 gift…
Was supposed to receive a £95 gift voucher from Vodafone sign up.
Its been way over the 120 days I am required to wait for the voucher and have received nothing.
I have been emailing them multiple times over 2 weeks and haven't got a single response from them..
Terrible company
11 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Bad customer services
I have made many attempts and couldnt get my gift card as signed up for Virgin media. They closed the ticket but didn't resolve issue. Really disappointing services.
17 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Gift Card not received
Bought an iPhone 17 through carphone warehouse through a £50 gift card promotional offer in January. Waited well past the 60 day mark suggested in the confirmation email. No gift card. Created a support ticket with no reply in nearly a month. And no replies to follow up email.
11 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Still not resolved after filling up all…
Still not resolved after filling up all the tickets despite I was first signed up 7 months ago w Sky for the £85 voucher … no response from gift cloud and just me sending multiple follow ups and forms like a crazy person to them. [95113M-NYJX3] [WX4XEN-EX7Y2] [GW2J6D-ZNM1X]
6 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
So bad. Please, avoid.
Bought a Vodafone BB contract with a couple of incentives. One was a £150 gift voucher from these clowns. They send the voucher automatically within three months. They don't. Emailed them as they advised because they reply within 48 hours. They don't. Three months and two weeks later, still waiting to hear from them. Utterly pointless company. L
31 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Missing my TSB Amazon reward
I was meant to receive a gift card in relation to opening a TSB account but nothing has appeared. I've checked the criteria, check my spam and opened a support ticket with them but no reply except the auto response on 24 Mar.
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I’m unable to redeem my voucher with…
I’m unable to redeem my voucher with just eat it’s saying my email is incorrect but it’s not , my reference number is 646608.
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Vouchers sent for currys do not work
me and my partners vouchers for £50 each sent for currys do not work that's 2x vouchers. Vouchers where part of ID mobile sign up. Sent over 6 emails and no response in over 2 months. company is a joke.
ticket number - 634976
Ticket number - 629706
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Still waiting for my gift card
Took out Vodafone broadband in November with the deal that promised a £125 gift card. Waited the 120 days as advised, no giftcard received. Emailed giftcloud 15 days ago, ticket number 641683. No response and still no giftcard. Not very happy 😕
26 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
We can see you were sent a reward via no-reply@giftcloud.com on the 28th of Jan.
We have reissued your email so this should appear at the top of your inbox. Please note this is due to expire on the 28th of April.
If you have any questions about how to redeem this, please reach out to us via your ticket.
Many Thanks,
Giftcloud
What a useless totally unuseable gift
What a useless totally unuseable gift. It will not load on my phone and certstinly does not arrive on my email. Utter scam and I suggest you avoid these clowns at all costs.
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
I can only assume Giftcloud is another scam
This company is a scam.
Signed up for Sky broadband via MSE waited 120 days from installation. Haven’t received gift card and no response from helpdesk they just do not reply. Sky tell me everything is in in order and they are waiting for Giftcloud to send details to them.
Do not use a promise of a voucher to sign up to a provider - You will not get it.
10 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
£150 broadband reward
I signed up for the £150 reward with Vodafone broadband. I waited the 120 days without being sent the voucher and then contacted them. After receiving an automated reply saying they would be in touch within 48 hours I had no reply after 10 days. I sent another email about a week ago and still no reply. I see some people receive their tokens but mostly it seems to be a bit of a scam so if you're using this as a decision on which package to go for I would disregard. I wonder if Vodafone knows they're doing this?
Ticket no. 640307
19 de novembro de 2025
Avaliação não solicitada
Resposta de Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
No reply or resolution
2 weeks and no reply!
It shouldn't be that you have to come into here to try and get a response.
Please contact me and resolve this!
26 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Awful service
Issue has been resolved but shouldn't take over 2 months to resolve. Shouldn't need to go write a reivew on a 3rd party site to get issues resolved
9 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Just like others
Like most others, the Vodafone signup voucher has not arrived (yes I have checked my spam). Ordered 16.09.25 so I’ve waited a lot more than 120 days (14.01.26 would be the 120 day mark). I’ve used giftclouds online form and had an automated response but still no gift card. I wouldn’t have signed up with Vodafone if it had not been for this offer as I calculated it into the overall price. Vodafone also negate all responsibility for the gift voucher even though they use it as a carrot for you to sign up with them.
There is no other way to contact giftcloud, and they seem to respond quicker on here than they do to any emails, hence my review which hopefully is a call to action for them. I am owed £145 in Amazon vouchers please. Ticket no 644302. Order no WEB-0001000048768545.
Update: It has been 4 days since the reply comment below and still no gift card received. Would love to know if other reviews here with this same reply has been successful?
5 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Resolved half the issue…
Resolved one of my two tickets (for non-received gift cards) on submitting a Trustpilot review but one still outstanding. It’s like they’re delaying payouts as much as possible
8 de abril de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Scam Absolutely awful customer service I…
Im starting to think some sort of a scam now, Absolutely awful customer service I have waited the 120days well past this now have all the details they will need. I emailed them almost a month ago myself ticket number (639340)no reply just automated message. so I've gone through resolver ticket number (642998) 9 days and still no reply from them again contacted through resolver after day 10 to receive yet another ticket (645815) I am waiting for my voucher signing up to Vodafone from black Friday offer last year. Very disappointing and like I said awful customer service as they don't even reply to your emails no other way to contact them either.
18 de março de 2026
Avaliação não solicitada
Resposta de Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
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