Ginger Ray Avaliações 377

I placed an order a week in advance of the date I needed it for and it never arrived. They were beautiful botanical candles for her sister’s 40th birthday to go on the cake we had especially made for her. I clicked on the tracking link and it said awaiting information. I have sent several emails to the customer service email asking when the candles were going to arrive and even on the day I emailed to say will they be delivered today. So so disappointing as we had to use standard candles that we luckily had in the cupboard for what was supposed to be extra special for my sister’s 40th birthday cake. I am still waiting for a response and will definitely be asking for a refund for the candles and the delivery charge as even if they do arrive, they are no longer required

Terrible customer service, reached out twice now for an update on an order. Have birthday event coming up Friday and still unsure if these will arrive in time.

BEWARE you cannot return any clothing items if they have been opened! How on earth are you meant to check if items fit. Stuck with PJs that won’t fit. Would never recommend or buy from here again. Surely a breach of consumer law.

DO NOT USE!
Haven’t received my order, emails being ignored.

Ordered items over a week ago. Only half have been shipped so far, no communication about the other half of the orders. First part of the order arrived damaged, clearly been stood on. Can’t be used as plates and napkins. Tried emailing, no reply. Tried the “contact us” on website, no reply. Tried calling and they are hanging up the phone. Disgusting.

Great items, great price and fast standard delivery!

Purchased a Cloud Frame Guest Book. No protective packaging around it and no sticker saying that the item was fragile. It was delivered completely smashed to smithereens, not just the glass but the backing and wooden frame too! Will not answer my emails. I will never buy from them again!

Purchased a ginger ray dinosaur birthday banner. Upon opening it we realised it was missing a key element! My 1 year old twins did indeed have a very "happ birthday", ruined the photos though!

Avoid at all cost. Ordered a on 24/01 a guestbook for my best friends baby shower, paid 3.99 delivery with 3-4 working day delivery. Didn’t arrive and emailed multiple times with no response. Item finally arrived on 04/02 and I’ve tried emailing to get refund started with no reply. Awful awful service.

Ordered 3 weeks ago and haven’t heard anything since! Funnily enough, suddenly there’s a banner on the site explaining delays in dispatch…not there when I ordered nor for about a week after so clearly they’re trying to now claim this is the issue.
If you try to email the customer services email it bounces back. The website has clear areas where information is missing also which shows the website has not even been edited/built properly.
Really, really poor service.

Placed an order with standard delivery and it arrived in 2 days. I ordered the incorrect item and the customer service team replied and sorted the issue out very quickly. The products are so lovely, would definitely buy again.

Ordered items for a school prom with around a months notice, 20 days after ordering i chased the order. There was no apology, no explanation of when it may arrive, no trying to rectify getting the delivery to me in time, just offering a refund. Between ordering and chasing the delivery, a message went online to say there may be a delay in deliveries but this was not there when i initially ordered as i would have gone elsewhere.

Great experience. The website said it would take 7 days for my order and it turned up within 2 days, dispatched the same day I placed it!
I had emailed customer support to ask for a delivery asap and they were quick to reply and gave me my royal mail tracking number. Love the party products for my sisters birthday!

I placed an order in plenty of time for a birthday that's happening tomorrow - have just received an email from Ginger Ray saying they're cancelling and refunding the order. No excuse, no alternative, not enough time to repurchase the things I need now.
I've used them in the past and been happy, but this is just ridiculous - the lack of care and consideration for customers will make me think twice before I use them again.

I was delighted to receive an email from Ginger Ray to tell me that the product I had been waiting for was back in stock. I carefully checked the website and it said that delivery would be within 3 to 7 days and so I immediately ordered 5 packs of bunting. That was 8 days ago and the party I need it for is very soon. Needless to say I've heard nothing from Ginger Ray since I placed the order. I contacted Customer Services and they can't track the order, can't tell me if, let alone when it will arrive and there was no appology!

Having placed the order nearly 2 weeks in advance, no one contacted to me to say that there was a delay in shipping and therefore it was not going to make the booked delivery date. As they were inflated items, I asked for them 2 days before my party. I emailed to ask where the items were on the day and they emailed the next day saying they could no longer be sent. When I asked for compensation they refused, blaming me for not notifying them sooner even though I reached out to them on the day of delivery! I'm not sure how I'm meant to know there was a shipping delay with no communication. I was a customer for 6 years, sadly not anymore.

Ginger Ray is one of the worst companies I’ve ever dealt with. I was sent a clearly damaged and previously used item, which is completely unacceptable. When I contacted them expecting a straightforward resolution, I was met with blame-shifting and outright refusal to reimburse the return postage. They also flat-out refused to provide a free return label—even though the mistake was entirely theirs.

The customer service was shockingly rude and unprofessional, showing zero accountability and no willingness to help. It felt like they were doing everything they could to make the return process as difficult as possible.

After checking online, it’s obvious this isn’t a one-off experience. There are countless negative reviews describing similar treatment—faulty goods, unhelpful staff, and a total lack of care for customers.

Ginger Ray should be ashamed of how they treat people. If you’re thinking about ordering from them, do yourself a favour and go to Amazon. They desperately need a serious overhaul in both product quality and customer service. I’ve raised a chargeback with my bank.

UPDATE - I was successful with the charge back, clearly my bank agree this company is a joke. The countless negative reviews are spot on!

AVOID AVOID AVOID

I’m shocked at the negative reviews for Ginger Ray.
I didn’t read them before ordering and I’m glad I didn’t.
I placed my order at 4:08pm yesterday and it arrived at 9:56am this morning!
I’m blown away at how quickly the turnaround has been.
And the candle holder set I ordered is beautiful! They are just too big for the area they were bought for. 🤦🏻‍♀️ Totally my fault for misjudging the sizing!
But, I’ve already found a new home for them and they look beautiful.
Thank you very much.

Paid for next day delivery this didn't happen
Live chat not available to discuss
Took 7 hours to reply to my email
Did not give an explanation nor an apology for charging for a service they did not give
Now choosing to ignore me