I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra . After looking at... Ver mais
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Veja o que dizem as avaliações
Hi The product itself is fantastic. Delivery fantastic. The only things for me are Glen Cairn Glass in box of 6 and not individually wrapped. These are for onward selling so not ideal.... Ver mais
I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line... Ver mais
A empresa respondeu
Explained straight away that as I wanted something engraved it could have a 2 week delay before posting. I liked knowing this as this was a gift that was time sensitive. Engraving was very professio... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a family run business and believe that a focus on family values delivers a better product and more efficient service. We treat everyone with the respect and warmth that a family would demand. Our unique knowledge of the crystal glassware industry means we can answer the most challenging of questions and tackle the most complex of tasks with ease allowing our people to focus on making your dealings with us as simple and friendly as possible.
Informações de contato
1-11 Langlands Avenue, G75 0YG, Glasgow, Reino Unido
- 01355 279717
- contact@glencairn.co.uk
- www.glencairn.co.uk
4,7
Excelente
842 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
1st Class Customer Service
I was due to get married & forgot about hip flasks for the men. I ordered them on the Friday night & explained my situation. Come Wednesday I had them. I will forever be grateful...
16 de fevereiro de 2024
Resposta da Glencairn Crystal Ltd
Thank you so much for your great review, John, and congratulations on your wedding!
Resposta da Glencairn Crystal Ltd
Thank you so much for your great review!
Good work and a lovely product
Really cool service - we needed an etched glass for a show promotion, and it came out perfect.
16 de fevereiro de 2024
Resposta da Glencairn Crystal Ltd
We're so glad to hear you're happy with your glass and pleased with the etched design!
Resposta da Glencairn Crystal Ltd
We are happy to hear you are pleased with our service. Thanks for your support!
Resposta da Glencairn Crystal Ltd
Thank you for your great feedback. We are glad your package arrived safe and sound.
Easy great online shopping experience
Easy to order, great price, securely packaged, great comms! Will get the seal of approval on Valentine’s Day from my cocktail mad husband.
21 de janeiro de 2024
Resposta da Glencairn Crystal Ltd
Many thanks for your lovely review, we hope you also get to enjoy a cocktail!
I felt I'm being important person when…
I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line for me.
I bought abt 100 glasses from your site but there were a lot abnormal products... over 15%...
21 de janeiro de 2024
Resposta da Glencairn Crystal Ltd
Hi Duwon,
Firstly thank you for taking the time to review your experience. As stated on our website, Each glass is individually crafted and as with all handmade pieces, they will vary slightly from piece to piece.
No two can ever be identical and may reveal slight variations. Even by hand, all items are produced within tight tolerances and to the highest industry standards to provide an exceptional experience in crystal appreciation.
Small variations in these cut glasses are the result of traditional, skilled hand craftsmanship, incomparable to mass automatic production. Acceptable examples of these imperfections can be found in the FAQs section of our website. Each glass is checked before it has been dispatched from our warehouse, therefore our team have decided these imperfections are what we would consider acceptable.
Many thanks for supporting a family-run business and taking the time to review our service.
Quality used to be much higher
Service was good. Communication was perfect. Website needs a lot of improvement. Had to refresh constantly to get it working.
19 de janeiro de 2024
Resposta da Glencairn Crystal Ltd
Thank you for your feedback, we have passed this onto our IT team to investigate further.
Great quality glasses and a good price.
21 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
Your patronage is highly appreciated, and we trust that you find satisfaction in your acquisition. We extend our gratitude for selecting our family-run establishment.
I'm very happy with Glencairn Crystal
I'm very happy with Glencairn Crystal, I bought my brother a decanter for his 50th birthday. It looks great and their customer service has been fantastic.
I wouldn't hesitate to use them again or to recommend them to friends and family.
23 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
We greatly appreciate your support, and we hope your purchase brings you complete satisfaction. Thank you for choosing our family-run establishment.
Easy to order
Easy to order, speedy delivery and the whisky glasses ordered for Christmas presents were well received by the recipients. Would certainly use this company again.
18 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
Your patronage is highly appreciated, and we trust that you find satisfaction in your acquisition. We extend our gratitude for selecting our family-run establishment.
Loved the breadth of options available
Loved the breadth of options available. Shipped to the US on time and no issues.
18 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
We value your business and hope you enjoy your purchase. Thank you for choosing our family-run business.
Didn’t get my purchase and it’s already…
Didn’t get my purchase and it’s already 2 weeks passed, no reply to my email as well.
21 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
Hello Yasser, upon reviewing your order details, we noted that it was placed after our factory closed for the Christmas break. A notice on our websites explicitly mentioned our two-week closure, assuring customers that orders received during this period would be processed upon our staff's return in the new year. As a family-run business, we value giving our hardworking staff well-deserved time off, especially after a bustling Black Friday and Christmas period.
We regret to hear about your unsatisfactory experience. However, in this particular instance, there was limited additional action we could have taken. I can see your order was successfully delivered to Switzerland 3 days after they were dispatched from the UK. If you have any further questions or concerns, please feel free to reach out. We value your business and hope you enjoy your purchase. Thank you for choosing our family-run business.
Super glasses and super quick!!
Could not believe how quickly my glasses were delivered despite it only being about 2 days before Xmas!! Glasses are superb and I shall not drink whisky out of anything else. Brilliant company and brilliant service.
19 de dezembro de 2023
Resposta da Glencairn Crystal Ltd
We greatly appreciate your support, and we hope your purchase brings you complete satisfaction. Thank you for choosing our family-run establishment.
The on site representation of the…
The on site representation of the engraved word was not great. It appeared slightly bigger than the actual engraving.
The delivery while expensive had the glass with me in a few days which considering it was Christmas was very good
18 de dezembro de 2023
Everyone should buy from here.
The glasses arrived undamaged even though the shipping box was beat up a bit. No complaints with the whole process at all. I will buy any additional glasses from Glencairn Crystal all day long and recommend everyone do the same.
22 de outubro de 2023
Resposta da Glencairn Crystal Ltd
We value your business! We're glad you're happy with our service and would recommend us.
Excellent company & product
Excellent in both products and company to deal with
21 de novembro de 2023
Resposta da Glencairn Crystal Ltd
Many thanks for your lovely review!
Arrived promptly and well wrapped
17 de novembro de 2023
Resposta da Glencairn Crystal Ltd
We greatly appreciate your support, and we hope your purchase brings you complete satisfaction. Thank you for choosing our family-run establishment.
Resposta da Glencairn Crystal Ltd
Thank you so much for your wonderful feedback!
Beautiful well made glasses
Ships quickly and is packaged really well. Ive ordered 3 different glasses now and am impressed with each.
21 de novembro de 2023
Resposta da Glencairn Crystal Ltd
Your support means a lot to us, and we hope your purchase brings you utmost satisfaction. Thank you for choosing our family-operated establishment.
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