Globelink Travel Insurance Avaliações 

Easy to navigate website, no legalistic jargon easy to understand what is and is not covered. On the negative side the over 66 extra costs does not take into account that there are many senior citizens with high levels of fitness and in very good health.

The third party claims team sucks. The policy sucks. They won't cover cancelled flights or the new purchased flights. Their forms take forever to fill out and they ask for so much information (more than any other insurance company has). They take forever to get back to you and overall just been a waste of money. Cheap for a reason. Won't make that mistake again

Ver helpful on the call and recommended an easier and less expensive way to manage our policy

My wife got Covid during our trip, we called the Globelink assistance, they asked us to make an official test in a hospital, we took a taxi, made the test and etc. But when we made a claim after returning home, the claim was rejected by Collinson Group. We even did not get back money for the taxi. I asked the manager: "Do you really understand the stupidity of the situation? Why you asked us to go and take the test, and now we even cannot get back the money for the taxi? We could just do nothing and save more money." So, it is a very smart scheme - if everything is Ok, you write a good review here, if not - you write a bad review to some other companies handling the claims.

As others state, fine until you make a claim and then they don’t want to know.
Had to wait 30 minutes on the phone to speak with someone who was beyond hopeless.

I paid a fortune for my insurance as didn’t want to take any risks but of course the wriggle out of any claim. Fortunately it was a small claim I was making but I wouldn’t recommend this company to anyone.

Very friendly and efficient agent and ensured my confidence in placing my one trip travel insurance with Globelink this year which will ensure that I use them again.

Tracy, as always, was extremely helpful and provided lots of options for us to think about before we made our decision. Thank you

The whole experience was made So easy
And the policy was explained at no time was
There any pressure to purchase
Your representative Danny was so helpful
Thank you

So so easy and helpful guided me through the details very informative. Thanks girls. x. Ken

I was admitted to an emergency in the USA in December 2022. Before I was admitted I called the insurance company to ensure I was covered, the woman I spoke with was very reassuring. At the hosptial I spoke with her again, gave the number for the insurance department there as requested to continue the discussions about my case. The following day I had an unexpected allergic reaction to the medication the hospital provided so I had to be admitted again I also called the insurance company prior to being admitted. There was even a follow up mail from her. Everything seemed to be ok.

Fast forward it's now mid-April 2023, I shared all the hospital reports and medical bills months ago. I have sent multiple emails which go unanswered. The last one I received was from a month ago saying they have finally received the documents, it was now with a case officer, and that someone would be in touch later. I am now being chased in the USA for hospital payments and this situation is beyond stressful. I have no idea what to do here now except take this to the ombudsman.

I have used Globelink for travel insurance for several years, but I have never claimed so I can't comment on that.

The wording relating to pre-existing medical conditions is as clear as mud. If you have conditions A and B, and both are on the "No-screen" list, but for condition A you have seen a specialist in the last 12 months, then according to one interpretation of the wording, they will refuse to honor your claim for medical expenses relating to condition B. If true, this would be a dishonest business practice, but I don't know if that's what they actually mean.

It was significantly cheaper than other travel insurance companies for my two month trip to Canada. There is an option for bare minimum cover, and my high cholesterol is included as standard. Its still a lot to pay though.

Speaking to Danny who guided me through the process for an 80+year old!!!

I was having difficulty with the forms but I was helped most effectively by the kind and patient staff. Thank you so much.

Crystal recognised how stressed I was (my son and his partner's travel insurance had expired) and was so helpful and reassuring.
It was especially good not to have to go through an automated phone system lasting several minutes and pressing endless numbers on the key pad before speaking to a human !!

It was straight forward to purchase and a reasonable product BUT

1 the already abroad insurance wouldnt allow me to put any start date except the day of purchase which meant I had to buy when travelling. Other companies allow the start date to be specified recognising some people away from their country of residence may not need insurance in the country they are in but only future countries

2 the cost was disproportionate. If the same insurer would sell me the same insurance for the same trip if still in my own country at a lower price, there is no logic in loading it simply because I have left my own country. There is already a 48 hour cooling off period and the actuarial risk of a claim should be identical.

Everything was ok until you make a claim. Make sure you fully read the conditions and every interpretation of every word. My claim of a water damaged camera was refused due to the 'Atmosphere'. Will never use again, an absolute con

My first experience with Globelink was fine. Easy to sign up. I then sustained an injury abroad and had to open a claim. The lady on the phone was absolutely lovely.

Since then, it has been a disaster. They seem reluctant to progress anything and I have to call repeatedly for updates (which there never are!)

Yesterday I spoke to a Globelink representative on the phone who said my documents had been shared weeks ago with a third party responsible for paying claims. I followed up directly with the third party who say they haven't receieved anything.

I have had to share my documents at least 3 times.
I have given my account details 2 times.
I have had to share my policy with the third party directly.
Every time I call they ask me to reshare everything.
Seems emails get lost in their mailbox. The people on the phone seem strangely on top of things but as soon as you put the phone down there is silence again. Where is it going wrong?

This is SO disapointing when the experience of making a claim due to injury is already so stressful. Please can someone contact me or escalate my claim and I will be happy to remove or update my review?