Baltic Amber Jewellery & Teething Products Avaliações 90

Resposta da Baltic Amber Jewellery & Teething Products

Há 3 horas

Thanks for your feedback. We would like to clarify the situation.

The workshop did indeed make an error by mixing SKU numbers, which was acknowledged and apologised for. A full refund for the incorrectly sent item was already processed, and you were explicitly advised that there was no need to return the item — you were welcome to keep it.

The decision to return the item to the workshop was made independently by you.

Regarding communication, our phone lines are available during standard business hours, and all emails are responded to within 24–48 hours (excluding weekends and public holidays), as clearly stated in our terms and conditions.

We regret that you feel dissatisfied, however, the matter was handled in accordance with our policies.

Resposta da Baltic Amber Jewellery & Teething Products

14 de jan. de 2026

Thank you for your feedback.
We would like to clarify a few points in your review.

Amber bracelets for children are not designed to fit like rigid adult jewellery. As clearly stated across our product pages and FAQ, children’s amber jewellery is made with a safety-release construction.
This means:

It will open easily if pulled or caught

It is not meant to be tightly secured

It is not a toy, and children should wear it under supervision

This is an intentional safety feature and not a defect.

We also advise all customers to measure before purchasing using the sizing guide provided on our website. Incorrect sizing can result in a poor fit or products coming off more easily. This is outside of product fault and cannot be attributed to “poor quality”.

Your claim that we “refuse to take accountability” is incorrect. We respond to every customer email and provide support based on the information shared. However, we cannot accept responsibility for:

Items purchased in the wrong size

Improper wear

Misuse beyond the stated guidance

All of this information is publicly available in our product descriptions and FAQ.

If you have any further factual questions, you are welcome to contact our support team directly.

GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

8 de jan. de 2026

Thank you for your feedback.
Your order was shipped on 16 December, exactly as stated, with no delay on our side.
The tracking clearly shows the parcel moved through the postal system normally.

As this was during the peak Christmas period, delays are extremely common across Irish Post and all international carriers. This is outside of our control, which is why we always advise customers to order early in December.

Additionally, our customer care team responded to every message you sent — so claiming we “won’t respond” is simply incorrect.

Please note that delivery delays caused by national postal services do not reflect “shocking customer service.”
If you need further support, contact our team directly and we will assist.

GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

16 de dez. de 2025

Thank you for your feedback.
After checking your tracking number, we can confirm that your order was shipped immediately and on time. There were no delays on our side — unfortunately, postal delays can occur, especially during busy periods, and they are outside of our control.

Please also ensure that the delivery address entered at checkout is correct, as this can affect transit times.

We would like to reassure you that all customer emails and phone calls are answered within our working hours, and always within our 24–48 business hour response policy. We do not ignore customer messages, and we are always here to help.

If a parcel is delayed or lost, we will never leave a customer without a solution — the order will be replaced or refunded according to our policy.

Our customer care team is available and ready to assist, so please contact us again and we will resolve this for you as quickly as possible.

GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

4 de dez. de 2025

Thank you for your feedback.
Your order was shipped on the same day without any delay on our side, and the tracking number shows that the parcel became stuck with La Poste (France). Unfortunately, La Poste has been experiencing frequent delays, and once a package is in their system, we are unable to influence the speed of delivery.

Regarding email communication — our sales department replies to all incoming inquiries within 24–48 hours during business hours. We understand that it can be frustrating to wait for a package, but all emails are answered within our stated response timeframe.

As for Instagram, we can confirm that we do not block customers. This would be unprofessional and against our values. You can easily contact our sales team at any time through Instagram, Facebook, or email, and we are always glad to assist.

If you have any more questions, please conatct our sales team.

Kind regards
GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

18 de nov. de 2025

Thank you for your feedback.
Due to the recent import restrictions and tariffs introduced by the U.S. administration, shipments from Europe to the United States were temporarily suspended. For this reason, your order had to be cancelled on the same day it was placed, and an automatic cancellation email was sent to the email address provided at checkout.

Please check your inbox and spam/junk folders, as our confirmation email should be there.

If you need any assistance or wish to place a future order once U.S. shipping resumes, our support team will be happy to help.

GoAmber team

Resposta da Baltic Amber Jewellery & Teething Products

7 de jul. de 2025

Hi,

Thank you for sharing your feedback.

We’re sorry to hear about your experience and appreciate the opportunity to clarify. All of our amber jewellery is designed with safety as a top priority. The barrel screw clasp is intentionally made to break under pressure as a built-in safety feature, especially important for items worn by young children.

We strongly encourage all customers to follow the safety and care instructions, which are published on our website. These guidelines clearly explain how to use the jewellery safely—for example, the clasp should not be over-tightened, pulled, or exposed to pressure, as this may cause it to break as intended for safety reasons.

As for repairs or replacements, we do offer coverage under our warranty policy. If an item breaks within the warranty period, we’re happy to provide a replacement. However, once the warranty has expired, we are unable to offer repairs or replacements due to strict safety and hygiene standards.

If any of your items are still under warranty, please feel free to contact our customer support team—we’d be glad to help.

Best regards,
GoAmber Customer Support Team

Resposta da Baltic Amber Jewellery & Teething Products

5 de fev. de 2025

Thank you for sharing your feedback.

Our company operates workshops in various European countries by the Baltic Sea, including Estonia, Sweden, Germany, Poland, and Latvia, as these regions have the largest deposits of genuine Baltic amber. This allows us to source high-quality materials directly and provide our customers with authentic products at reasonable prices.

While we do have a warehouse in London, during busy periods or for high-demand items, shipments may be sent directly from one of our workshops to ensure faster delivery. In your case, the package was shipped from our workshop in Riga, and as stated in our Terms & Conditions, returns must be sent back to the same location. This return information is clearly outlined on our website.

It’s important to note that our workshop does not collect return packages from the post office due to its location within a large industrial estate. Instead, all return packages must be delivered directly to our workshop’s post box at the premises. To facilitate smooth processing, we also require strict adherence to the return instructions provided, including registering the return and including the original order number for identification.

Unfortunately, based on our records, your return does not appear to have been received at our workshop. If it was not sent in accordance with the provided instructions, we may be unable to process it. Please rest assured that we have no reason to withhold refunds—our workshop handles hundreds of returns, replacements, and packages from suppliers and partners every month.

If you have any further details, such as postal confirmation or tracking information, we would be happy to assist in investigating further.

Best regards,
GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

27 de set. de 2024

Thank you for your feedback. Upon checking our records, we can confirm that your order has already been refunded in full. The package was returned to our workshop with the following details:

"Unsuccessful delivery attempt. Non-delivery reason: Shipment misdirected. Action: Item forwarded/redirected."

According to our terms and conditions, any undelivered packages are automatically refunded. We apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or concerns, feel free to reach out to us directly.

Best regards,
GoAmber

Resposta da Baltic Amber Jewellery & Teething Products

1 de set. de 2024

Thank you for your feedback.

We would like to clarify that the necklace you received is exactly as described in the product description, including the size and length specifications. We always encourage our customers to review these details carefully before placing an order to ensure the product meets their expectations.

Regarding the authenticity of our amber jewelry, we want to assure you that we use only AAA-class jewelry-grade raw amber material for all our products. We do not use plastic amber imitations, reconstructed, or melted amber. All of our Baltic amber jewelry is verified by the Gemological Institute of Europe, and an authenticity certificate is available upon request. This information is clearly stated in our product descriptions.

It's also important to mention that the saltwater test is not a reliable method to verify genuine Baltic amber. The test's effectiveness depends on several factors, including the density of the water, the amount of salt used, and even the specific characteristics of the amber itself. Genuine amber can have varying densities, which may affect whether it floats or sinks in a saltwater solution. For accurate verification, professional gemological testing is the recommended method.

If you have any further concerns or questions, please feel free to contact us directly.

GoAmber