Go Ape Avaliações 

49.320
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Staff were very Aware and Super Helpful. Torie, Nathan & Emily were all Stars ! Thanks to you ALL for the most Wonderful, unforgettable Birthday experience for 6yr old twins Albie and Orson and 7... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was the second time that some of us had done the challenge at Thetford Forest and it was better than the first time. We purchased it with vouchers for a group of 4 and when one of our group did n... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Firstly we paid for 3 children for 90 minutes (1.30-3pm) on arrival they were given wristbands which stated 2.55, oy 5 minutes so not really a big deal, then told to wait at meeting point, maybe im w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Big, thank you to the go ape staff at Bracknell Centre. It was for my son‘s birthday and the boys had an excellent experience, it is a brilliant outdoor activity.

A empresa respondeu

Detalhes da empresa

  1. Centro de recreação
  2. Esportes Radicais
  3. Centro de Esportes Radicais
  4. Empresa de Organização de Eventos
  5. Organizadora de atividades ao ar livre
  6. Atração turística

Escrito pela empresa

We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

49 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(49.320)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

AMAZING staff at Chelmsford Go Ape

The staff at Chelmsford Hylands park Go Ape are AMAZING 🤩
I was there at 12pm on Sat. 17th Feb.
I struggled through some of the course and I had constant encouragement and advice from the staff on the ground. When I felt out of my comfort zone, they talked me through my options and with their kindness and encouragement, I was able to complete the whole course.
Without doubt, their intervention and support made the experience so much better.
Thank you to all at Go Ape Chelmsford.

17 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Go Ape

Thanks for hanging around with us in Hylands Park Rebehecca and for taking the time to share your experience. We're stoked to hear our team looked after you and you completed the entire course. To push yourself out of you comfort zone is an incredible achievement so well done. A warm welcome to the Go Ape Chelmsford Tribe.

Avaliado com 5 de um total de 5 estrelas

Grannies Glory

It was my first time at Go Ape on Tuesday and I loved every second. My daughter and Grandson had been before to other locations of Go Ape, said that Bracknell is now their favourite location. Thank you to Jack for helping me up off my bum and to James and all the other incredibly friendly staff who made our time there, so enjoyable.

13 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Go Ape

Thanks for joining us in the Swinley Forest trees and for taking the time to review us. We're thrilled to hear you loved every second of your first Go Ape experience. Jack, James and the rest of the team will be made up. A warm welcome to the Go Ape Bracknell Tribe. Hopefully see you for another adventure soon!

Avaliado com 5 de um total de 5 estrelas

Staff made this a memorable experience

Went to the Leeds Castle one as a present for both my brothers as I had a great experience for my birthday a couple years ago. They both loved it and while all of the staff were incredibly polite and helpful, Martin, one the instructors, was absolutely phenomenal.

Martin followed us around the course as it was quiet, helped my wife with the pram around the steeper parts of the ground course and was great to speak to. All of the staff helped when one of my brothers got stuck on the zipline due to the cables getting twisted, he felt safe the whole time, the response was immediate and we continued on without any issues. My youngest brother was not concerned and still felt safe to follow on.

We'd all love to go back soon and hopefully we'll bump into Martin again.

11 de fevereiro de 2024
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for joining us in the Leeds Castle trees Jake and for taking the time to share your experience. We're stoked to hear you all had a great time and Martin looked after everyone. He'll be absolutely delighted. Hopefully see you for another adventure soon. A warm welcome to our 2024 Tribe.

Avaliado com 5 de um total de 5 estrelas

Had our first experience at go ape…

Had our first experience at go ape today. Roy was our instructor at Forest of Dean. He was nothing but amazing, guided us through our whole journey, celebrated our victories with us and always ensured us and helped us get over our fears. Thank you so much! Love ya Roy xx

4 de fevereiro de 2024
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us in the Forest of Dean Laila and for taking the time to share your experience. We're stoked to hear you all had a great time and Roy looked after everyone. He'll be absolutely delighted. Hopefully see you for another adventure soon. A warm welcome to our 2024 Tribe.

Avaliado com 5 de um total de 5 estrelas

Fun experience

Go ape was super fun I been stuck at home and finally went out the house! Absolutely amazing it was scary but once you get up there it’s SUPER FUN defo back next week

14 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best way to start the New Year!!!

My friend and I decided on Go Ape Cannock, as we both like an adventure, and taking part in physical challenges.

Neither of us had ever been before, and so decided to get ourselves booked in over the festive period. (Little were we to know that it would turn out to be the absolute wettest, torrential rain day ever!!! 🤣)

However...this just made the Go Ape experience all the more fun!! Up in the trees challenging the course, in the good old British Weather, was the absolute best experience!!! 💪😃

We had fantastic fun...tackling the different obstacles, zip wires and tarzan swings. The Go Ape team were amazing...and our guide 'Chelle (apologies if I've spelt your name wrong!)' was superb.

My advice to all would be...don't wait for a sunny day to visit Go Ape.
Rainy days are all the more fun...and you won't regret it!

Thanks Go Ape Cannock...we'll most definitely be back!

Helen and Emma

2 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience for my little girl to climb up the trees safely. She enjoyed with her friends for a wonderful weekend and arranges to go again.

7 de outubro de 2023
Avaliação não solicitada
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Resposta da Go Ape

Thanks for joining us in the Swinley Forest trees Al and for taking the time to leave us such a positive review. We're thrilled to hear your little girl and her friends had a great experience at Go Ape Bracknell. Hopefully see you all again very soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

My sons first time - great experience!

Visited Delamere go ape yesterday with my 11 year old and my 4 year old. It was my 4 year olds first time and he started off well but became a bit frightened by the height. One of the members of staff - Ollie was fantastic reassuring and calming my little boy. Once he calmed my son absolutely loved his time at go ape particularly the zip line at the end! We’ve visited go ape a few times with my eldest but with it being my youngest sons first time the experience was made fantastic by the staff and thank you to Ollie for going the extra mile with his friendly and reassuring approach!

28 de outubro de 2023
Avaliação não solicitada
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Resposta da Go Ape

Thanks for joining us in Delamere Forest Emily and for taking the time to share your experience. We're thrilled to hear your youngest loved his tree time. What an achievement and something he should be incredibly proud of. Ollie will be absolutely stoked to hear this. Thank you for sharing this. Hopefully see you all for another adventure soon.

Avaliado com 5 de um total de 5 estrelas

We had a great afternoon out at Go Ape…

We had a great afternoon out at Go Ape today. The instructors were fantastic and Jed helped my son around the whole course as he was finding it scary and overwhelming. Without his help, we would not have made it round. It made my son feel amazing that he managed to complete the course. Thank you so much for all your enthusiasm and patience.

27 de outubro de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us in Alice Holt Forest Mel and for taking the time to leave us such a fantastic review. We're thrilled to hear that your son made it round. He should be so proud. What an incredible achievement. Jed and the team will be stoked. Thank you for your kind words. Hopefully see you both for another adventure soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

The Grizedale Sundown Go Ape experience…

The Grizedale Sundown Go Ape experience was amazing. Great staff, great course and it was fantastic the way it was lit up in the dark. My 10 year old daughter loved it and we would highly recommend the experience. It is great for all ages of the family. And again a great thanks to the Grizedale Go ape staff who were absolutely amazing, super helpful, friendly and lots of fun.

24 de outubro de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for joining us at Grizedale Forest Ruth and for sharing your experience of our Sundown Adventures. We're delighted to hear that your 10 year old daughter loved it and that our team looked after you both. We really appreciate both the review and the recommendation. Hopefully see you again soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

10th birthday stuck in the mud

After a wonderful 10th birthday party we found ourselves stuck in the mud trying to leave! The team at Chessington Go Ape were amazing! They were so patient and kind; working after their last stift had ended to help a stressed mum in the dark with a car full of children. The whole team were so polite and friendly; they managed to get us out in no time at all - a great team all round! Thank you so much, Will and Amy and the rest of the team for coming to our rescue. An adventure was had by all!

24 de outubro de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Did the kids play "stuck in the mud" whilst stuck in the mud Jacquie? That brings back fond memories. On a serious note, thanks for hanging around with us at Chessington and for taking the time to share your kind words. Will, Amy and the rest of the team will be stoked. Hopefully see you all again soon!

Avaliado com 2 de um total de 5 estrelas

Not treating customers equally

The whole climbing bit experience was good. However one of the instructors just doesn't know what customer service is, when it comes to treating your customers equally. Apart of us 3, myself, my husband and our daughter there were also 2 couples that were climbing together. Our climb has been stopped by a thunder so we had to wait for 25 minutes before we can start again, which was absolutely fine. When we were aloud to carry on with the track, the instructor asked the two couples if they would like to repeat track 3 even though they have finished that one before the thunder, so I assumed we will be offered to repeat track 2 as well, as we just finished it just before the thunder. However, the instructor blatantly answered that we have finished that one before the rain, so we can start on the 3rd one. I asked him why he has offered the two couples extra run on the 3rs track but we not allowed to repeat the second one, he said there is no staff, so no one is at the track 2 atm to superwise us.There is no staff around whichever track you are on, they tell you that you're on your own after you finish the training bit. We felt like we were treated differently than other customers for some reason. I don't think I will come back to this particular site after this experience.

12 de setembro de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for joining us in the Thetford Forest trees Asta and for taking the time to share your feedback. We're pleased to hear you had a good time up on our Treetop Challenge experience despite having to stop due to thunder/lightning.

At Go Ape, we expect our instructors to be friendly and courteous at all times, whilst appreciating and assisting the needs of each customer and to try and accommodate all customers wherever possible. We're disappointed to hear that you were not treated in this manner.

If you have time we'd love to hear more so that we can follow this up. An email to questions@goape.co.uk along with your booking number and original feedback would be hugely appreciated.

Avaliado com 5 de um total de 5 estrelas

Amazing!!!!

21 de julho de 2023
Avaliação não solicitada
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Resposta da Go Ape

Thanks for hanging around with us in Cannock Chase and for taking the time to leave us a 5* review. We really appreciate it and are thrilled to hear you had an amazing day out. Hopefully see you for another adventure soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

Adam at Hylands Park is amazing!

We came to Go Ape at Hylands Park with our 3 girls today. They were great and I really wasn’t! I froze on 3 of the obstacles and just couldn’t move at all on 1 of them. Adam was simply incredible. He came along some of the course with me as I’d told my children and partner to go ahead ( they’d waited for me for so long already). He helped me with each step and I couldn’t be more grateful. My children were so happy to see me catching up to them. This man deserves a raise!! He really is an asset to the team.

Thank you Adam at Hylands Park, Chelmsford x

30 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for joining us in Hylands Park Ashleigh and for taking the time to leave us such a glowing review. We hope you all had a blast and really appreciate your kind words about Adam. He'll be absolutely stoked. Hopefully see you all for another adventure soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

The best

The staff here are absolutely amazing. My son was unexpectedly so nervous and once he got up started crying. One of the instructors, Peter, was an actual angel. He came straight up and took care of him wiping his tears and nose and talking him through every little step getting him along. He even managed to get him to go down the zip wire. All the staff were so supportive but Peter really went the extra mile!!

27 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us at Cannock Chase Emily and for taking the time to share your experience. We're stoked to hear our team looked after you and your son. Sounds like he absolutely smashed it. He should be super proud of himself. Peter will be delighted for the shout out too. A warm welcome to our Tribe.

Avaliado com 4 de um total de 5 estrelas

Go ape cannock

I went to Go ape cannock yesterday and I have to say one member of staff went above and beyond for me, he walked in on a conversation whilst I was climbing the ladder where I had said my blood sugar was low and he asked if he could ask me a personal question, was I diabetic, which i replied yes, he asked how I was feeling and I said abit shaky at rhe moment, he told me to stop what I was doing and got on the radio and asked for a bottle of coke immediately, he even got me a pouch to take the bottle around with me! I hope this review reaches you whoever you are because you deserve some credit off the company for that, thank you!!
I also want to point out that I couldn't complete the course because you have two sides to pick from and none of which are posted what you have to do, I came across a rock climbing wall and couldn't do it, my feet kept slipping off, had there been ladders instead I'd of been able to complete the course, so maybe it needs to be sign posted for people's abilitys so they can choose which course to take.

26 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us at Cannock Chase Stacey and for taking the time to share your experience. We've done some digging and found out that it was Ben who looked after you. We've passed this onto him and he's stoked for the shout out. Thank you. Hopefully we'll see you for another adventure soon. A warm welcome to our Tribe.

Avaliado com 5 de um total de 5 estrelas

Absolutely lovely staff!

Absolutely lovely staff!! We had to push our booking back an hour due to unscheduled doctor appointment. I expected a "computer says no" response but instead we got kindness, understanding and our booking moved with no drama! Our instructor Fynn was really reassuring and delivered the training in a clear, authoritative way. The adventure really is challenging and at 50 I was proud of myself for doing it! I am not great with heights so a big confidence boost. Give the cafe a miss if you want a decent coffee. It was rubbish!!

23 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us at Thetford Forest Wendy and for taking the time to leave us such a positive review. We really appreciate it and are thrilled to hear our team looked after you. Finn will be stoked for the shout out. You absolutely smashed it and we hope to see you again at High Lodge soon. A warm welcome to our Suffolk Tribe.

Avaliado com 5 de um total de 5 estrelas

Fun and exciting!

From start to finish the team looking after us were friendly and knowledgeable, always safety conscious but also fun. The course was challenging (I’m 56 and short) but also exciting. Each section ended with zip wire through the trees which was the best bit! I would definitely recommend this activity to anyone who is looking to do something different.

20 de outubro de 2022
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for joining us in the Trent Park trees Debra and for taking the time to share your experience. We really appreciate it and are delighted to hear you had fun. You absolutely crushed it. A warm welcome to the Go Ape Cockfosters Tribe.

Avaliado com 4 de um total de 5 estrelas

Fun but with teething issues.

Great location. The instructors were all brilliant and helpful. One issue is the design. Whether it's to do with safety regulations or not... but it seems negligent to not have a method to easily jettison a child back down to the ground when they're having a mini meltdown. I'm sure this is not uncommon. Due to the cable system, everyone had to come off by going backward on a level... An instructor came up the opposite way but couldn't convince the kid to continue. Therefore everyone has to come off, the time has to be extended... creates a backlog for Go Ape etc etc... bizarre. Why not have a tool to unlock the trolley, and belay/abseil a kid down from a platform. Simple. Otherwise, a great day.

18 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for hanging around with us Jamie and for taking the time to share your experience. We really do appreciate it and are thrilled to hear our team looked after you and you had a great day. If only it was that simple. A warm welcome to the Go Ape Temple Newsam Tribe.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Just spoke on the phone with steven, brilliant with help and issues i had
All customer services should be like this bloke!!

17 de agosto de 2023
Avaliação não solicitada
logotipo da Go Ape

Resposta da Go Ape

Thanks for taking the time to share your experience Daniel. We really appreciate it and are stoked to hear Steven was on hand to help you out.

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