Good Energy Avaliações 

Donna was incredibly helpful and responsive at answer my questions about smart meters. She set me up with a new IHD within 2 emails and 20 minutes! Stellar customer service.

Brilliant Customer Service.
They Got Me an old certiificate even theoug I haven't been a customer for 2 years. And forwarded it to me on a Saturday

very good service and very quick responce from Gifty

Jemma S responded speedily and efficiently to my requests. Thank you.

How lucky I was to speak to Darren M (clean energy specialist) Thank you Darren for helping me fill in the complete the change of ownership form.
I certainly felt a lot more confident at the end.
Frances Bassett

Very helpful and good communications when I had to update the FIT register following a battery installation.

Received automatic response to increase my payments, thankfully after liaising with a human, repayments stayed the same, for which I’m very grateful.

Jemma S read my email and acted on it, taking off the automatic price increase because I had plenty of credit. THank you Jemma.

Great customer service. I made an error changing tariffs and emailed to advise of my mistake. I actually got a call from Ryan confirming everything was resolved and he even confirmed this in an email. It was my mistake and he did everything to resolve it on my behalf. Such a pleasant change. Great supplier and great staff.

Just bought my property so had to transfer ownership over well I was overwhelmed with it all but every email I sent was answered very quickly and was dealt with professionalism thank you to all the team

Great customer service, thankyou Sonu

I always have a great service from Good Energy. They are quick to respond, helpful and polite. My most recent interactions with Angelica have been excellent. She has been understanding, thorough, informative, polite and helpful.
Always great to deal with a human.
Thank you.

Wanted to sign up with them because I've heard good things about their renewable energy mix, but couldn't get a quota because of a mess in the postcode search on their website. There was a button to contact support, but when I did customer support was unhelpful, patronising and frankly rude. I will not be switching to good energy any time soon

So very helpful customer service.
Ryan was patient in his explanations and efficient at finding excellent solutions. Thank you!

Very quick and effective response - thank you Rafi

Over the last few weeks I have been having trouble with meter verification, I decided to ring customer services and luckily I spoke to Linda. After explaining my problem Linda said she would mail me back, within an hour maybe less I received an email and everything is now sorted, thank you Linda.

Good Energy has, for over 30 years, been creating renewable energy and selling the ever-cheaper gas and electricity to people who give a damn for the future.
A pity that two things - OUTSIDE of G.E. have interfered -
1: The Conservative's policy that Renewables must donate money to subsidise the fossil fuel companies 'Transition to Green Energy' -
A lot of nonsense words that means Renewables are penalised for existing and Fossil Fuels (currently destroying our world) are given MORE money from Renewables customers ASIDE from the £17.5 billion every year in direct funding from the taxpayer.
New Labour has NOT reversed this policy... although Starmer promised he would.
This is why - instead of prices going down on Renewables (which get cheaper every year), they've gone UP ... with Oil prices.
2: The "AI" hype is desperate for people to use 'Smart Meters' (a system which is proven to give out false data which is not checked) rather than employing people to read them.
Of course, these machines don't 'stop climate change'.
They just tell you what your energy consumption is -
Which anyone with an ounce of common sense will already know (who DOESN'T know that electric fires burn electricity or that turning things off stop them using up money?).
The truly bad thing about this is that, if you're with Good Energy all the energy you use is Renewable - producing NO CO2 at ALL. To say 'cut down your energy useage' with Renewables is to give the impression it's what you use rather than how the energy is PRODUCED that matters.
If it were ALL Renewables, we'd HAVE no climate change and however much you use is a matter of how much money you're burning.
So: Why do Good Energy hound you to adopt a system which makes a person unemployed, might lie to you, treats you like an idiot and tells you that Renewables are not doing anything useful?
Because they're told to by the 'Smart Meters' industry ...
And that's ANOTHER story.
Stand up for the world we depend on -
Get renewable energy to stop the destruction of our climate systems and STOP the lies told by the Oil and Computer industries.
Complain to your MP about being stung to subsidise the Oil Industry and by the 'AI' scams making people unemployed rather than finding people BETTER work to do.
Good Energy can stop the Hard Sell on Meters if you ask often enough,.
To stop the Oil subsidy requires more campaigning.
Happy Zero-Carbon living.

The process went smoothly. I initially dent with Harriet who communicated clearly and promptly. On the day of installation Pete and Tom arrived and carried out the work, promptly, to a high standard and were very tidy. If it wasn't for my new installation, you'd never know they'd been here.

My request was respectfully recieved and dealt with.

The Good Energy team at Ringwood in the New Forest (formerly Empower Energy) is the "go-to" for solar installations in this area. I've been using them for well over 10 years and they've installed all my solar power and battery systems (2 solar arrays - one on each side of my roof - optimisers - and batteries). They always inspire confidence as they know exactly what they're doing and are extremely efficient - and their staff are helpful and knowledgeable - one couldn't ask for more. Keep up the good work, guys!