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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

An sich ist die App sehr zu empfehlen. Sie hilft enorm seine Dateien zu organisieren und zu strukturieren. Darüber hinaus gibt es zahlreiche Funktionen, die einem vielseitige Möglichkeiten bei der Be... Ver mais

Avaliado com 2 de um total de 5 estrelas

Wir in der Ausbildung Benutzen Good notes, wir waren alle sehr zu Frieden damit, da man sich sehr gut mit organisieren und Strukturieren konnten. Mittlerweile sind wir alle sehr frustriert. Da wir mi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm a relative new user of Goodnote and I'm very satisfied with the producy. The gestures are intuitive and very helpful. Also the new AI might be useful even if i'm not using it much so far. Th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service. It turned out that I had bought two licenses using my daughter's email via different login methods. I wish the login and the licensing method were simpler, but Hazel patiently... Ver mais

Detalhes da empresa

  1. Empresa de Software
  2. Fornecedor de software

Escrito pela empresa

Goodnotes is the leading AI digital paper used by millions of people worldwide. Launched in 2011, Goodnotes started as an improvement to physical paper notes — introducing the ability to take handwritten digital notes, search handwritten text, and organize everything into a digital library. Today, Goodnotes continues to pioneer technological innovations in productivity, featuring advances such as the world’s first generative AI for handwriting and in-app AI assistant Ask Goodnotes.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

133 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 9% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I had one of the nicest, most helpful customer service representatives I have ever had. She worked with me for almost a week straight. I was tossed to them by a Paddle bot that wouldn’t give me hardly any information, and yet Goodnotes worked diligently with me to get to the bottom of a bank charge that ended up not even being theirs. They were kind, helpful, quick, and surprisingly good. I didn’t even have an account with them! If I ever need a notes app, I am going with them literally because of this amazing customer experience.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good job Team !

Good job Team !
I got notification that my annual subscription would be renewed this month, but as I am no longer using the software / app, I intended to cancel. Goodnotes responded to my request immediately, and I received confirmation within minutes ! Amazed at how prompt the response was, and delighted to receive confirmation letting me know my request had been completed.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

No me gusta

No me gusta, la app de good notes creo q ye en mi iPad no recibe actualizaciones o no se ve lo que habia escrito en mis documentos anteriores pero en mi celular si puedo ver loq ye escribí

10 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Customer service- very polite, quick and helpful! They handled everything in 1 day, top!

4 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lizenzverlust trotz Kauf

Die App Goodnotes wird für die Schule auf dem iPad verwendet. Leider ist der Account immer mal wieder off und man kann sich nicht mehr einloggen. Dann kann man zwar noch die alten Daten sehen, mehr aber nicht.
Der Goodnote support ist leider unfähig. Es werden immer nur FAQ links verteilt statt zu helfen. Den Account Status muss doch der Hersteller reaktivieren können,

30 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

退款退款退款!

你好,我再次联系了apple官方,我需要购买goodnote6的权益,但买错成了版本5,已在apple官网提交两次申请均被驳回,与apple客服沟通后被告知符合开发者收回会员权益并退款的条件,需要联系开发者回收会员权益并处理退款,是需要你们处理退款或者给我弥补goodnotes6的会员权益,我需要退款或是免费升级会员至goodnotes6。我是学生,这对我很重要。但goodnote开发者平台一直推卸责任于apple,apple明明已告知需要开发者处理收回会员以及退款!
Hello, I got in touch with apple again. I need to purchase the goodnote6 rights, but I bought the wrong version 5. I have submitted two applications on the apple official website and both were rejected. After communicating with apple's customer service, I was informed that I meet the conditions for the developer to reclaim the membership rights and get a refund. I need to contact the developer to reclaim the membership rights and handle the refund. It is necessary for you to handle the refund or compensate me for the membership benefits of goodnotes6. I need a refund or a free upgrade to goodnotes6 membership. I'm a student. This is very important to me. However, the goodnote developer platform has been shirking responsibility onto apple. apple has clearly informed developers that they need to handle the revocation of membership and refunds!

7 de maio de 2025
Avaliação não solicitada
logotipo da Goodnotes

Resposta de Goodnotes

Thank you for our patience with this reply and I hope you are well. For your purchase on Goodnotes you can request a refund from Apple. Please note that as a third-party developer, we don't have any control over your transactions on the App Store (including refunds) because this is managed completely by Apple. Its support team is usually very responsive with getting issues like this resolved in no time - we recommend contacting Apple Support by phone to explain your situation in more detail or you can request a refund from Apple by following this article: https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund#h_01JNE1HD7B5GWWAPVAXWGSC5NS

Avaliado com 5 de um total de 5 estrelas

Highly recommend

A must for uni students. Intuitive and easy to use! Can easily import PDFs and allows for flexible organisation and movement of text with the lasso feature. The bookmarking tool also helps me easily find important pages.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm not regret buying life-time member!

I've been using goodnote for a quite long time now, I've never regret buying life-time member. the document management is very simple and clean. there're so many type of paper that I could use and I can also abject it after I writing something down. sometimes I've found some issues but after I told them about my situation, them work on it, reaching out to me, and tell me if the problem is solved. I love how is the application care about the customer and helping me whenever I have issue.

15 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm a relative new user of Goodnote and…

I'm a relative new user of Goodnote and I'm very satisfied with the producy.
The gestures are intuitive and very helpful.
Also the new AI might be useful even if i'm not using it much so far.
The crossplatform experience at the moment is poor since it is an app born on apple but i hope it'll be improved quickly because i really need it.
Five stars because it is still the best hadwritten note taking app i found

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!

I had a tricky issue that was preventing me from using the app, but when the support team contacted me, they promptly addressed my concerns and provided thorough troubleshooting steps. Amazing app, amazing staff, amazing experience.

16 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Goodnotes auf Lenovo Thinkpad mit Windows 11 völlig unbrauchbar

Ich benutze GoodNotes seit ca. 2 Wochen für die Schule auf meinem Lenovo Thinkpad mit Windows 11. Ich habe noch nie so ein schlechtes Programm gesehen.
Ich kann meine Daten nur mit der Cloud synchronisieren, auch wenn ich meine Daten nur lokal verwenden möchte? Dazu gibt es auch keine Einstellmöglichkeit.
Ich habe erstmal das Programm 7 Tage lang getestet. Verlängerungsdatum eigentlich der X Tag, doch die Abbuchung über meine Zahlungsmethode erfolgte bereits einen Tag zuvor... Was soll man dazu noch sagen.
Ohne Internet geht bei dem Programm gar nix, manchmal buggen Buchstaben hin und her und verschwinden nicht. Der Kugelschreiber war 1 1/2 Wochen nach Start der Verwendung des Programms auch verbuggt...
... dieses Programm ist einfach für die Tonne, ich schaue, dass ich in den Osterferien ein neues Programm finde. Für so einen Schrott gebe ich keine 8€ (oder irgendwie so) pro Monat aus.
Lieber Finger weg von lassen...

10 de abril de 2025
Avaliação não solicitada

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