Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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Veja o que dizem as avaliações
Very helpful guy helped us pick the right walking shoes and then helped out at the till when the system failed and it wouldn’t recognise our membership number. The gentleman’s name was Gus and he is a... Ver mais
A empresa respondeu
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so... Ver mais
A empresa respondeu
Andy, the sales assistant was extremely helpful, finding me the right size of trainer, explaining the returns policy and the Go membership very clearly but without undue pressure. Without his help... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- Loja de roupas desportivas
- Loja de Bicicleta
- Clube de Escalada
- Serviço de passeio a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Cheltenham (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contato
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, Reino Unido
4,9
Excelente
360 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service and support from…
Great customer service and support from Becks and Luke today. 🤙
22 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Such a clean fresh environment.
Such a clean fresh environment.
Loved how it’s set up with plenty of room to browse.
The only downside side was that we wanted to try on some of the waterproof jackets but because of all the security loops connected together this meant we had to ask for an assistant and I didn’t want to be watched trying stuff on so subsequently didn’t try and therefore didn’t buy.
Staff that I felt with were very friendly, polite and chatty especially Luke
17 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Gus was very helpful
I was looking for sandals, and Gus, staff, was so helpful, he went out if his way to find some thing suitable. Very pleased with the whole experience.
12 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A selection of fine products. Also. Luke.
A selection of fine products almost as great as the baffling charisma of its employees, this auspicious go outdoors express, situated lovingly at the heart of Cheltenham, is a welcome edition and I hope it never leaves. Also Luke is great
14 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Gus
Thank you Gus, speedily narrowed down the shoes I needed and the right size to buy.
14 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Pick up in store went well
6 de agosto de 2026
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful guy helped us pick the…
Very helpful guy helped us pick the right walking shoes and then helped out at the till when the system failed and it wouldn’t recognise our membership number. The gentleman’s name was Gus and he is a credit to the store/company.
12 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
We were serviced at GO Outdoors in Cheltenham by Luke, who attended to our needs and was very helpful. Luke made it a better shopping experience for us at GO Outdoors in Cheltenham.
7 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, easy to find what I was looking for, Luke and Izzy very friendly and helpful
7 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Andy
Andy, the sales assistant was extremely helpful, finding me the right size of trainer, explaining the returns policy and the Go membership very clearly but without undue pressure. Without his help I would not have made a purchase.
5 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The staff
The staff, Gus and Luke were very helpful, friendly and efficient.
1 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly and informative
Friendly and informative. Luke was a great help. Great value. Thank you
1 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful
Andy was very knowledgeable with helping me choose a pair of walking boots.
28 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy was very knowledgeable on shoes
Andy was very knowledgeable on shoes. He wasn't pushy but very helpful in providing me with advice and guidance when buying shoes. Luke was very kind and helpful on tills. The sales saved me money and will cause me to return.
27 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10
Luke was really helpful and friendly. Got exactly what I was looking for. Very happy!
27 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
replacement tent pole for sendero 4
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so we got the correct one. Again Luke a massive help today with sourcing stuff to repair tent poles. Very impressed with customer service and definitely will be shopping here again
25 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Shoe shopping for a 5 year old child
Neil was a great help to my 5 year old son picking walking shoes.
17 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great staff help by Gus
Great staff help by Gus, who helped me find the right walking sandals for my upcoming trip! Clean, easy to navigate store.
18 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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