GO Outdoors - Chester Avaliações 

2.649
O TrustScore é 4.5 de um total de 5

4,7

Saltney Retail Park, River Lane, CH4 8RF Chester, GB


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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Chester

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Saltney Retail Park, River Lane, CH4 8RF, Chester, Reino Unido

  • 01244 735744

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(2.649)

35.625 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing store & service!

Simon served me today and was absolutely incredible! As soon as I asked for help he was there to save the day!, honestly such a lovely store and would definitely recommend to anyone! x

15 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Always great store assisted today by lewis

Always great store assisted today by lewis who went out of his way to help and answer and questions we had, he was knowledgeable, and didn't rush, as we asked lots of questions, thanks mate 👍

13 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amazing store!

Absolutely love the store. It has a huge amount of choice to select from with absolutely anything you could need! The staff were all really helpful and Simon took care of us at the register and was very friendly. The membership is also a must as it helped save a lot of money on my last purchases.

11 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Dillon to the rescue

I needed to purchase a suitable 65 litre ruck sack for my son’s upcoming adventure. With so many to choose from, I sought assistance. To my rescue, came Dillon, a young and enthusiastic guy with experience in expeditions. Not only did he help with the ruck sack decision, he gave me loads of tips following his experience.

9 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 3 de um total de 5 estrelas

Well I not happy with so much of the…not on the shelf

Well I not happy with so much of the shelf being empty the summer the stuff that I was there was alright but the stuff by mostly wanted wasn't I will have to ring up next time to find out what stuff they have it and watch stuff they haven't a nice run from home to Chester

6 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

It was our second visit for equestrian…

This was our second visit for equestrian equipment. Neil on both occasions was extremely knowledgeable and helpful and is the reason for ore return, we are very grateful for his time and expertise today x

7 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic quality and selection

Fantastic quality and selection, great value especially for members (cheap to become a member and well worth it). Really good customer service. I came in today and there was an item out of stock on the shelves. The staff went above and beyond to help and find a suitable product. Thank you

4 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from the store manager

Excellent customer service from the store manager on Saturday 2nd May at 5pm - really helpful and professional!

2 de maio de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Avaliado com 3 de um total de 5 estrelas

Poor communication

Brasher walking trousers were not available in my size in store. I ordered a pair online with delivery to store. Order placed on 20th April with guide of 3 to 5 days. Confirmation of order stated further email advice would be sent when item available for collection. After 7 days we sent email asking when collection available but with no reply, We telephoned location today to find that item was in fact there. Communication is very poor although staff are very good and product is fine.

1 de maio de 2026
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A stress free experience start to finish

Went DofE shopping with our Granddaughter staff really helpful throughout the store, footwear Dept, Camping Equipment and General items, a really stress free experience compared to how it could have been so Thanks to all the team 👍

22 de abril de 2026
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Trustworthy, helpful and reliable!

Bought a tent package from Go Outdoors in August last year, used the porch for the first time and unfortunately one of the poles suffered a crack. Called the Chester branch who took my details and promised they would contact their third party suppliers to find me a replacement. Two weeks later my replacement was ready free of charge. Really great service and will definitely use go outdoors for all my camping needs in the future, they were brilliant. Honest, reliable, helpful and trustworthy company!

28 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The guys in store are so friendly and…

The guys in store are so friendly and very knowledgeable, such a help when you’re a novice to camping like me! Special shout out to Simon who very kindly took time to help sauce a missing pipe to my hand pump, saving the day!!
Many thanks Mark

26 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Visit

Friendly and Helpful Staff, Simon very attentive at the check out.

25 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service at Store in…

Excellent service at Store in Saltney... near Chester

14 de abril de 2026
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really impressed

Really impressed, fast delivery. Yet to try my new tent out.

30 de março de 2026
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Shane was superbly helpful

Shane was superbly helpful on our purchasing a mountain bike. Extra effort and care. Great service. Thank you Shane.

15 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Simon was very helpful with an issue…

Simon was very helpful with an issue that we had with our OEX roof tent. His customer service was brilliant going above and beyond. He is a great credit to your store, bringing such a positive and happy energy. We shop at go outdoors regularly rather than other outdoor stores as, the staff always create a great shopping experience. Thank you!

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thankyou to Paul at Go Outdoors Chester

Visited Go Outdoors Chester with my daughter who is doing Duke of Edinburgh Bronze award. Would like to say a big thankyou to Paul who was brilliant! Paul was very knowledgeable about preparing for DofE and really helped us get the kit needed and even fitted the rucksack for my daughter. I was very impressed and very grateful. We were also given some very helpful camping tips by the lovely lady on the check out aswell.

14 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

excellent service

excellent service. served by Charlie. very helpful thanks 😊

14 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Chester

Resposta da GO Outdoors - Chester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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