Found some shoes in the sale for £7 which had made my day. My experience was soured however, when I got to the till and gave all my membership details, to be told that my membership had expired, despi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I found everything I was looking for in the store, it was well stocked and presented. Sarah was til operator who processed my transaction, she was very polite, helpful and chatty. The only nega... Ver mais
A empresa respondeu
Was assisted by phoenix today at the Coventry branch. Very professional and went way and above what my expectation was. She helped me to pick the correct walking boots for my hiking. I suffer... Ver mais
A empresa respondeu
My brother and I went into store to find some walking shoes for our upcoming holiday. Phoenix was incredibly helpful, giving us shoe suggestions, advice on how to wear them correctly, maintenance and... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- Loja de roupas desportivas
- Loja de Bicicleta
- Clube de Escalada
- Serviço de passeio a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Coventry
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contato
Canley Road, Canley, CV5 6RN, Coventry, Reino Unido
- 02476 933728
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sarah was extremely helpful today and…
Sarah was extremely helpful today and assisted me out to my car with some items. Lovely and nice lady
25 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The member thing is a pain
The member thing is a pain. But they have good quality stuff, fairly priced, and decent staff. Not too many places left like it really.
24 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Went in looking for a cupboard and…
Went in looking for a cupboard and ideas and came out with a couple of great deals to help on our next camping trip, groundhog tent pegs 2 packs for £3 AND 8" plastic power pegs the same 2 for £3, 15 litre coolbag for the beach £8 and the original reason a4 shelf cupboard £29 staff were very helpful as well especially Sarah who checked us out also verified able to take our dog with us is lovely ☺️
23 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Online confusing for prices. In store, great service
Online buying is restricting with members prices only on one item? Was advised and was put right in store. Very helpful, friendly guy (028)
Thanks
23 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Visited today not sure just what's i…
Visited today not sure just what's i needed. Helped by Emily Sarah ? who brought a selection of choices. Advised on what was best and to join as it gave me a discount. Great service
14 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Hidden Membership Fees?
Found some shoes in the sale for £7 which had made my day. My experience was soured however, when I got to the till and gave all my membership details, to be told that my membership had expired, despite renewing only 1 month prior online, which I had email proof of. The man at the till said that he would renew my membership on the system without charging me, but then he added 1p onto the total balance of my purchase. When I asked what the 1p was for he said that he had to renew my membership but hadn’t charged me. So why was I charged 1p? I know it isn’t worth much but it is the principle of it. I paid my £5 online to renew, only to be told that I had to pay again in the shop.
12 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Laura gave amazing advice and…
Laura gave amazing advice and assistance to help us find the perfect shoe. Her patience and kindness led to a successful trip to go outdoors! Thank you Laura
6 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great store with great savings
Great store with great savings. The staff were very friendly and helpful and answered our many questions about the products.
3 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
WE WERE GREETED IN THE FISHING SECTION…
WE WERE GREETED IN THE FISHING SECTION BY STEVEN; NOTHING WAS TOO MUCH TROUBLE. HE DEMONSTRATED PRODUCTS AND GAVE US GOOD TIPS.
WE WILL BE BACK
THANKS
18 de junho de 2026
Resposta da GO Outdoors - Coventry
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Gooutdoors number one
Gooutdoors is my choice of shopping for anything outdoor related, the staff are brilliant, they’re kind, knowledgeable and extremely helpful whilst also being friendly
24 de junho de 2026
Resposta da GO Outdoors - Coventry
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff and massive…
Really helpful staff and massive product choice at best prices if you use your discount card.
17 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My gazebo has not turned up
My gazebo has not turned up! I ordered for next day delivery and over a week with zero communication from Go outdoors despite several requests raised by me!
Very poor - avoid them!
24 de junho de 2026
Resposta da GO Outdoors - Coventry
Thank you for taking the time to leave your review.
Please accept our apologies that you have not received your order as expected. We can see that you did contact us about this but did not respond to our automated reply requesting more details and we were therefore unable to investigate further at that time.
We have contacted you using the email address on your order to provide you with an update and resolution. Please check your inbox for our message.
Kind regards,
GO Outdoors Customer Care Team
I found everything I was looking for in…
I found everything I was looking for in the store, it was well stocked and presented.
Sarah was til operator who processed my transaction, she was very polite, helpful and chatty.
The only negative I can find is the store temperature, it is freezing in winter and boiling in summer. As a customer I am not there long so it is ok however it cannot be comfortable for the store team to work in.
24 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thanks due to John
Thanks due to John, who explained in detail how to fix a broken tent pole. Great explanation and brilliant service.
18 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Laura was amazing and helped me getting…
Laura was amazing and helped me getting all my item's even though I didn't have any idea on what sizes I needed to get .
25 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff.
Very helpful staff.
Sarah on the till was very good
26 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Friendly service by Sarah
Served by Sarah today who was very lovely about having to price match all our shavings for our horses in this 30 degree heat we are having! Was served by her last time and always really helpful. Thankyou
26 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sarah at the tills was very helpful in…
Sarah at the tills was very helpful in getting our member card sorted, bought a great product and got great service.
24 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Disappointing experience and still no refund
I ordered a coat for click‑and‑collect after the website showed it in stock at my local store. When we called to check if it was ready, we were told online orders “take a few days to arrive”, so we cancelled the order immediately.
Weeks later, I received only a partial refund, nowhere near the amount I originally paid. When we contacted the store, they claimed we had already collected the coat — which is impossible, as we never went anywhere near the store.
We called customer service twice to resolve this, and on both occasions we were put on hold and then the call was dropped. No call back, no follow‑up, nothing.
At this point, we simply want the rest of our money returned. This experience has been incredibly frustrating and completely unfair. I hope someone from Go Outdoors finally takes responsibility and resolves this.
5 de junho de 2026
Resposta da GO Outdoors - Coventry
Thank you for taking the time to leave your review.
We are sorry that you did not receive a call back from our customer care team after the call was dropped following your contact to the team. We appreciate you bringing this to our attention and this will be passed on for further investigation.
From reviewing your order I can see that this was placed on our Click & Collect standard delivery service, where items are to be delivered to the store in order to successfully complete this. I am sorry for any confusion that may have been caused.
I can see that the ordered items have been refunded back to the original payment method used on two separate transactions. I have reached out to you by the email address given on your order to discuss this in more detail.
Kind regards
GO Outdoors Customer Care Team.
Friendly service
We were served by Hannah today who was very pleasant and friendly.
17 de junho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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