GO Outdoors - Kingston Avaliações 

1.579
O TrustScore é 4.5 de um total de 5

4,7

3-5 Thames Street, KT1 1PH Kingston upon Thames, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The staff were so helpful. The shop assistant who served us in the shoe department took all our shopping to the cash desk whilst we continued looking around the store. The cashier was charming and ver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the Kingston store enquiring about lightweight camping chairs, and we were shown quite a few by a staff member. He was incredibly knowledgeable and really helped us decide which ones. We've... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently visited go outdoors Kingston and found all the staff extremely helpful ! I purchased walking boots amongst other items ! The boots were slightly tight ! So returned for bigger size ! T... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Kingston

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • 3-5 Thames Street, KT1 1PH, Kingston upon Thames, Reino Unido

  • 0208 102 0142

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(1.579)

35.808 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great work Ilyas

Great work Ilyas! With your help I was able to save some money

28 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Hiking boot shopping

Went in to get hiking boots. Robin was exceptionally patient and very knowledgeable. He went above and beyond his job, giving me lots of top tips for my forthcoming trek. I will be visiting again in the next few weeks and will certainly be checking to make sure Robin is available to help me again.

15 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amazing service

I visited the Kingston store yesterday with the intention of purchasing a tent, and I had the pleasure of being assisted by Shon. He was exceptionally knowledgeable, friendly, and took the time to understand what I was looking for. Thanks to his guidance, I was able to find the perfect tent. I will be returning 😁

16 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I visited the store with my son and had…

I visited the store with my son and had a long list of kit requirements for the Duke of Edinburgh programme. The store manager asked one of his team Aaron to help us and he was superb - he was highly experienced in DoE requirements and expertly guided us through the store to complete the list, ensuring we had excellent quality and value for money. Can’t recommend this person or this store highly enough.

7 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great store with a huge selection &…

Great store with a huge selection & Excellent value for money

6 de setembro de 2025
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Jessica was amazing

Jessica was amazing! She helped my daughter Ellie with all her Duke of Edinburgh kit requirements. Jessica knew exactly what Ellie would need, did not try to sell her random, unnecessary stuff and was very knowledgeable-Ellie found her advice really helpful and was able to get everything she needed with minimum effort at a very reasonable price. Excellent service all round!

6 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Graet staff

Helpful and honest assistance from staff when choosing new walking boots.
Prices are excellent, as a member.

9 de setembro de 2025
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you Kieran & Jess!

The reason I’m giving 5* is due to two exceptional members of staff - Kieran & Jess!
Kieran helped my partner & I find, setup & test an in-store ‘Hi-Gear Double Folding Campbed’, as we needed something off the ground on our camping trip. We were convinced it fit our needs & decided to order one new, to be delivered, but this unfortunately arrived damaged. Thankfully, Jess made the return process easy, whilst also reserving the backup in store, Kieran then tested it again & I bought it then & there! Kieran also suggested some torches, both for hanging up in the tent & handheld, I purchased both & they worked wonders. Most importantly, both members of staff were kind, respectful and very knowledgeable! They also did all this, whilst simultaneously tackling a big que of customers on the tills. Couldn’t have asked for more of them, they made what could have been a disaster, into a very fun, successful camping trip with my mates! Will definitely be returning in the future. Thank you both!

30 de julho de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was served by Leah helping me with my…

I was served by Leah helping me with my daughter’s DofE requirements. She was so helpful and full of knowledge plus gave me options of what I might need in all different price ranges.
Great service. Thank you Leah!

6 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Wonderful assistance from staff helped…

Wonderful assistance from staff helped with a faulty product and couldn’t have been more helpful would 100% recommend

4 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

New boots

Staff (3) involved cared

2 de setembro de 2025
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Inefficient till service

Inefficient till service, too few staff at tills. Transactions extended by staff chatting unnecessarily.

3 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Alan in sorting…

Excellent service from Alan in sorting out a complicated refund.Many thanks

3 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

I ordered on line and went to pick up…

I ordered on line and went to pick up my order. Unfortunately only one item was supplier.
I went back today at get a replacement and Alan was very helpful and friendly and helped me obtain a replacement at the discounted price.

1 de setembro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 2 de um total de 5 estrelas

It was poor

It was poor, staff didn’t know about products . I spoke to 3 different people and just unhelpful
I

25 de agosto de 2025
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Jonathan was very helpful for choosing…

Jonathan was very helpful for choosing a sleeping bag and a tent. He was patient and informative. Thank U for your help.

20 de agosto de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Kingston staff are always friendly and helpful

Popped into the Kingston branch to pick up one of their bargain £9 (special offer with the GoOutdoors membership) rucksack! My membership had expired so she kindly renewed it for me and was super helpful with my purchase. Such a nice friendly shop - the staff are always very attentive.

19 de agosto de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

There are incredible bargains to be had

It is quite incredible that I paid £90 in total for a 3-man tent, a self-inflating mattress with built-in pillow (single and / or double) and a two-season rectangular sleeping bag, from a choice of three different shapes in varying colours. I saved myself a total of £130. What bargains are to be had. Absolutely delighted. Shall actually learn to enjoy camping again and have a comfortable night's sleep.

15 de agosto de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Kingston

Resposta da GO Outdoors - Kingston

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

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