GO Outdoors - Launceston Avaliações 

1.597
O TrustScore é 5 de um total de 5

4,9

Launceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow what can I say Freya was outstanding .. such knowledge for a young assistant , I went in to look at walking boots as recently injured my ankle and needed a light but sturdy book for hikes... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Launceston

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.597)

35.496 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Not had time to try the tent but…

Not had time to try the tent but pleased so far 😀

20 de agosto de 2026
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I needed some new walking trainers

I needed some new walking trainers. I was assisted by Freya in the Launceston branch. A very personable and knowledgeable young woman. She listened to my requirements, asked some additional qualifying questions, I mentioned that I had shortlisted one pair from internet reviews, which Freya showed me but she also recommended a different pair, after discussing the pros and cons I decided to go with Freya's recommendation and after a small walk in them this afternoon I'm pleased I did as they ticked all of my boxes. Freya is clearly an asset to Go outdoors, it's nice to receive such great, in hurried and knowledgeable customer service

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Paige at the register was wonderful, helpful and kind.
The young man that sold us our shoes was knowledgeable, agreeable and helped us until we got the perfect Merrill's for me and my husband. He later helped us in a different part of the store. Top notch service!

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Freya asked the right questions and…

Freya asked the right questions and gave the right answers
Really helpful

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thank you Freya

Thank you Freya, you were so polite and helpful, listening to exactly what we wanted. Thanks for the advice

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Paige was very helpful

Paige was very helpful. She encouraged us to become members, and we saved nearly 50% on the cost of our equipment.

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great day thanks Jamie

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Helpful and informative staff members

Helpful and informative staff members. Paige definitely deserves that bonus

30 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, particularly Charlene who went above and beyond to help me on two separate occasions to buy hiking boots and trail shoes, with her help I now have shoes perfect for hiking and long walks. Highly recommended

25 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Staff very helpful.

From a phone call the Staff reserved a product for me. It was available when I arrived but in fact I chose a different product. Good range to choose from. Staff very helpful.

28 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Easy to park. Nice staff

Easy to park. Everything we needed was easy to find .we were served by Rebecca. Who was very polite .she had really bad hiccups when we walked in and still served us in a professional manor. I waited till she was detracted serving us and I made her jump the hiccups went .she thanked me laughed and carried on. She is a asset to your company

14 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The best staff ever.

We were served by a wonderful assistant called Freya. She was so friendly, helpful and patient with a lovely smile and sense of humour. Probably the best shop assistant we have ever encountered. The store is well stocked, light and airy and easy to locate what you're looking for.

25 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Incredibly friendly staff extremely…

Incredibly friendly staff extremely helpful, was served by Phil and Linzi taken immediately to an item which I could not find! Great choice for all things outdoors!

22 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Visited the Launceston branch and Freya…

Visited the Launceston branch and Freya was very helpful and knowledgeable about the products. Nothing was too much trouble for her and she gave great help and advice, which was much appreciated.

22 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mandy at the Launceston branch provided…

Mandy at the Launceston branch provided excellent service when i went to the branch in July. I needed a new pair of walking/hiking boots. Mandy gave excellent advice and was patient while i tried many different styles. I purchased the exact pair of Boots I needed and am very happy with them.
Thank you Mandy and the team @ Launceston

25 de julho de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Freya was super helpful

Freya super helpful

22 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Charlene was on top form

Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is already one of my absolute favourite shops and now I'm even more impressed. Thank you, Charlene!

21 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Helpful Tom in the boots and shoe department

From the minute I walked into the store the staff were more than helpful in directions and information on discount card.
I was looking at buying a pair of walking boots went to that particular section and Tom was incredibly helpful and very knowledgeable about all the stock and the item I was looking at purchasing.
I would like to thank Tom for all his help and how he knew exactly how each boot was rated.
I would hardly recommend this store as all the staff top quality.

17 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nothing was too much trouble

I had a lot of help with deciding which fleece jacket to buy. Mandy firstly showed me all the different types of jacket in the shop that I might have been interested in. I took a few to the changing room and whilst I was trying them on she went and got a few different sizes for me to try.
I ended up buying a lovely pink fleece jacket. Thank you Mandy!

19 de agosto de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Launceston

Resposta da GO Outdoors - Launceston

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

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