GO Outdoors - Reading (Express) Avaliações 

188
O TrustScore é 5 de um total de 5

4,8

Chain Street 3, RG1 2HX Reading, England, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Reading (Express)

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Chain Street 3, RG1 2HX, Reading, England, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(188)

35.367 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

GREAT SERVICE

I don’t usually leave reviews but had write about the Fantastic service I received from Sammi. I had difficulty choosing a backpack and Sammi was extremely helpful. Nowadays, it is so rare to find a helpful assistant. Thanks Sammi.

24 de abril de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Veronica provided excellent customer service. I called ahead to check the product was available. Veronica explained the membership and discount. I visited the stored and was served quickly. Veronica explained further membership benefits and the returns policy. I am a happy customer! I purchased exactly what I wanted, at a competitive price and had a positive experience. Thank you Veronica and team!

18 de abril de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The shop assistant was very helpful

The shop assistant was very helpful. She engaged directly with my son and listened to what he wanted to help him find the best walking boots.

15 de abril de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

14 de abril de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Friendly environment.

Friendly environment ,very good quality of clothes shoes. Good prices it you take member card .

13 de abril de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

All good

The assistant, Ciaran, was very helpful. The store was quiet. It was a good experience. Though they didn't have boots in the colour I wanted, but they offered alternatives.

5 de abril de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Ciaran was so attentive and was really…

Ciaran was so attentive and was really kind and very helpful and I am older and was in need of advice for a future trip. I bought great trainers and hope to wear them in the house to check comfy. Ciaran advised me to take the GoOutdoors card as i will be buying clothing for my trip very soon and as i need quick dry for trekking it means i get a little discount. Great experience I will be back.

3 de abril de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Ciaran was great

Ciaran was great, helpful and direct about helping me with payment and membership card to go forwards with. Credit given where due. Reading store.

29 de março de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Choosing outdoor jacket

Clear explanation by Sammi of the outdoor jackets available and the pros and cons of different options. Highly recommended.

2 de abril de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Like Blacks but different

Served by Veronica.
Helpfully introduced to GoOutdoors and various discounts and communications available when signing up to loyalty scheme, including National Trust discount.
Just slightly disappointed that membership has an annual fee (got it back with discount in one purchase but price of item at Blacks previously was the same).

28 de março de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I went yesterday to buy a nice jumper…

I went yesterday to buy a nice jumper with so many questions about my gift card and the yearly membership and it was a pleasure to be served by Cate, who nicely explained me everything and I bought waht I wanted for a much cheaper price. Thanks Cate!

22 de março de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

My go-to sports clothing/equipment store

Friendly, polite and helpful staff. Easy to navigate store with clear prices/signage. Good selection of items per section. Clean and tidy. Great offers, especially with membership. Thank you!

5 de março de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Sammi has been very helpful to find the…

Sammi has been very helpful to find the right size from the stock. Good quality product Peter Storm long down coat.
We are pleased with the service, reduced price, and quality.

14 de março de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Wonderful customer service. Thanks, Faizan!

13 de março de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 4 de um total de 5 estrelas

New store

New store, lack of staff although 1 member who was on her lunch break stopped, helped me until I checked out.

10 de março de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Amazing Experience

What an amazing experience visiting GO today in Reading..great staff, knowledgable and great prices - what more do you need!! Definitely visit again…

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Rude and arrogant manager

My wife was looking for a pair of walking shoes and selected a one off the display showing a member price of £85 plus a membership of £5. When we went to pay for it the price was nearer £150. The assistant was confused and asked the manager to check. He eventually strolled down the stairs looking very disinterested. After a couple of minutes he said that the shoes were on the wrong stand and the price on the till was correct. He flatly refused my request to honour the price advertised with a smirk on his face.

23 de fevereiro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. Ciaran was brilliant. I called ahead to order a few items. By the time I got to the store, the items were ready for me to collect. Simple and easy. Excellent customer service.

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

First class service by the staff helped…

First class service by the staff helped me to purchase what sorted my needs at a good price ,all the best for the Reading shop

16 de fevereiro de 2025
logotipo da GO Outdoors - Reading (Express)

Resposta da GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Best store in Reading, Amazing experience

Had a great time in the store, staff was Amazing especially Samii, didn’t feel rushed at all and got everything I needed and also got my go outdoors membership. Would 100% come again, my favourite shop to visit in Reading
Thank you all Zach

12 de fevereiro de 2025
Avaliação não solicitada

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