GO Outdoors - Team Valley Avaliações 

2.715
O TrustScore é 5 de um total de 5

4,8

Unit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Loja de roupas desportivas
  3. Loja de Bicicleta
  4. Clube de Escalada
  5. Serviço de passeio a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Team Valley

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contato

  • Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Reino Unido

  • 0191 300 2738

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(2.715)

35.808 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We came to look at tents

We came to look at tents. Already had an idea of what we wanted. Anthony was so helpful and informative. Really knowledgeable. Helped us decide which to go for. Thank you Anthony!

3 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service from Terry in the fishing…

Great service from Terry in the fishing dept. Very knowledgeable and very helpful. Nothing is too much trouble.

20 de março de 2026
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service by Julie

Served today by Julie who was fantastic, great advice, friendly and extremely helpful.

3 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Anthony was very helpful and skilled

Anthony was very helpful and skilled. Today he gave me great advice and guided me really well in buying a tent. I'm very satisfied with his guidance, and thanks to him I was able to purchase an excellent tent. Thank you very much ,Anthony.

1 de abril de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Julie was great

Julie helped us pick hiking boots for my daughter today. She was approachable, knowledgeable and gave us great advice whilst allowing us to make our own choice. Great after purchase advice too.

28 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 3 de um total de 5 estrelas

Not good service

Order placed and acknowledged, received no communication thereafter. I called into the shop a week after order was placed and item had arrived

20 de março de 2026
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent help by Pedro and Matthew

My twin boys needed all their equipment for their DoE Gold award. I had my list and needed help! Pedro was amazing took us around getting all the stuff and what made a difference was he shared his experience which helped massively. When we got to the till Matthew was brilliant too sharing his experiences and engaging with the boys. What I thought would be a very stressful experience was no problem at all and that was down to the customer service we received 😀

24 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mathew the tent guru

Mathew was such a great help! Had a couple of burning questions about the MSR tents and he was definelty the right person to ask! Knew his stuff and helped me make the RIGHT purchase! All the staff are spot on and definitely know their stuff!

23 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

New walking shoes

Andrew listened attentively to what would be required of the shoes and was able to direct us to the ones that met many of the specifications. He was very knowledgeable about the stock and identified the best ones to recommend in the price range. I appreciated the fact that there was no obvious pressure to purchase them at any point. Nathan assisted at the till and, since I wore the shoes as I was leaving, took care to make sure that the store alarm wouldn't sound. My partner and I were impressed by the friendliness and the professionalism of both staff. We will return in future for more outdoor goods.

23 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service and advice

Excellent service and advice from Andy, Paul, JP and Shelley. Will definitely return and be confident in anything I need will be dealt with by all of the helpful and friendly staff.

16 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Failed to be notified item was ready to…

Failed to be notified item was ready to collect from store

2 de março de 2026
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding service

Absolutely outstanding service. I was assisted by John-Paul and he couldn't have been more helpful, friendly and kind. Clone him and get him in every store!! Will definitely return again. Thank you.

9 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Darren was very helpful

Darren was very helpful

9 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Everything Was Good

Once again, everything was great including a very competitive price.

1 de março de 2026
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Is there anything Anthony doesn’t know…

Is there anything Anthony doesn’t know about tents??? He is a credit to the company. We came in today to buy a family tent, he advised us the best one to get, wasn’t pushing us just a completer peace of mind and with the whole experience, also spoke to Julie downstairs about extras for our first camping trip, and again advise off her was brilliant, all round brilliant customer service, but Anthony’s the man, just done a £1200 sale in under a hour,

7 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Pedro was absolutely amazing

Pedro was absolutely amazing, he was really helpful and he gave us a good customer service experience. Thanks!

7 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Served by Andy

Served by Andy.
Very friendly, knowledgeable and helpful.
Thank you 🙏🏻

26 de fevereiro de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

We were served by Pedro who was…

We were served by Pedro who was friendly, helpful, and informative.

6 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Incredible staff

I came into store to buy some shoes for a fundraising challenge in May.

Julie was exceptional! She guided me through the different footwear and made recommendations and shared her knowledge on what to go for.

Andrew and Jeremy were also fab - bringing in their experience of marathon running and hiking to help me out.

Pedro on the till was incredibly polite, jovial, and friendly - he makes a lasting positive impression on an already great customer experience.

Bravo, you lot!

5 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great advice and help from a polite and…

Great advice and help from a polite and knowledgeable staff member called Pedro today. Found the walking boots for me. Very grateful.

4 de março de 2026
Avaliação não solicitada
logotipo da GO Outdoors - Team Valley

Resposta da GO Outdoors - Team Valley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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