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Gotika Underground Fashion is dé webwinkel voor iedereen die buiten de lijntjes kleurt. Schoenen, alternatieve fashion, accessoires en statement pieces die net zo uniek zijn als jij. Gothic, punk, metal, steampunk, industrial, fantasy and way more!!! Wat jouw stijl ook is, Bij ons vind je je nieuwe favoriete gear.
Holanda
3,6
7 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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de levering was slecht..ik heb anderhalve maand moeten wachten voordat ik mn bestelling had! en dat was nog niet het ergste..mn t-shirt was heel anders dan op de site werd afgebeeld. dus wil ik het retour zenden. dat gaat wel heel lastig en heb daarover contact op genomen, maar nog niks van de winkel vernomen. hier zal ik dus nóót meer kopen!!
Het was even lastig contact te krijgen. Maar toen er contact was zeer prettig.
Hele leuke rugzak gekocht voor een betere prijs dan bij andere shops. Werd snel en goed verzonden.
Resposta da Gotika Underground Fashion
Dank je wel voor je geweldige review. 😊
Resposta da Gotika Underground Fashion
Dank je wel voor je mooie review 😊
UPDATE: Seller reached out to me and generously offered me a discount on the shoes. Problem got solved. Dialogue was very polite and constructive as well!
I feel kind of bad leaving a bad review but my mail to customer service did not get a reply and I wrote them almost three weeks ago. I was hesitant to order but I wanted to get a pair of shoes that is hard to get these days. I liked the charity aspect of the shop (which is why I feel bad posting this) and given that it is probably not a company like a big E-commerce retailer I was okay with a long shipping time. BUT: Upon opening the shoe box I couldn't help but notice that the shoes seem to be worn. The listing did not state that I was buying used shoes. My problem is that the shoes were wayyyyy overpriced given that they are most definitely not new. I'm pretty bummed out :/
Resposta da Gotika Underground Fashion
Hello Alice, thank you for your review. My apologies for the negative experience you had with our webshop. It is very unfortunate to read that you are not satisfied with your order.
Based on the review, I was able to look up your order details and will contact you to find a suitable solution.
Ordered a week ago, no updates and no reaction to my mails and instagram messages. Super disappointed, because the prices are not even that good. I will open a case with paypal if I don't get any feedback by tomorrow.
Resposta da Gotika Underground Fashion
Dear Adrian,
Thank you very much for your review and feedback. I am very sorry to read that you are not satisfied with our webshop and our customer service. Naturally, we would have liked things to be different and would have loved to make you happy with your order.
However, I cannot agree with your perception that we did not respond to your emails and/or your Instagram messages. I see that you placed the order with us on March 5th. On March 10th, we received your email requesting when the order would be delivered. We replied to your email on March 11th. At your request, we cancelled the order and issued a full refund via PayPal on March 12th.
I also cannot agree with the claim that our prices are poor or high. We try to maintain the best possible price-quality ratio for our customers. Most products are often cheaper than at many other webshops. Your order also had no shipping costs from the Netherlands to Germany.
What I can agree with, however, is that we did not have an expected delivery time listed for many products on our website. I am working hard to add the expected delivery times to the products as much as possible. Although delivery times are, of course, only an indication.
In any case, I hope to welcome you back to our webshop in the future and be able to serve you correctly.
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